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November 2023 by AJ N.
They don't help you they just put you on hold. They don't carry the medication you need. Go somewhere else.
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October 2023 by Margaret V.
I'm writing this review because I was so pleasantly surprised after reading so many really bad reviews of this particular CVS store. Those reviews were about a year old, so maybe they took the feedback to heart and made some changes, My first visit there today was very good. I was greeted warmly on arrival, the store was well stocked and clean. The vaccination station was very clean and organized and the shot giver, Purvi, was excellent! The pharmacy manager was also cordial and helpful.
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September 2022 by Scott H.
I was in and out in less than a minute. Needed to buy some bottled water. Picked it up, walked over to the self checkout, checked myself out, and done. Didn't have to interact with a single person. Convenient parking. No complaints.
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July 2022 by Joshua K.
We've had nothing but great service here by the pharmacy staff. They're often inundated but they always maintain a very professional attitude. It's a pretty tough job when you have customers who want their medications asap but often there are insurance issues, doctors forgetting to send prescriptions. I just hope customers can be more understanding to them and be more kind.
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April 2022 by Charla Gabert
What would it take for you to provide the 8 Medicare-covered COVID at-home antigen tests?! This was supposed to be effective April 1. Get on it. I won’t be coming here for any reason in the future.
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April 2022 by L. H.
Went to the CVS Pharmacy on Danville Rd. in Alamo for a Covid booster shot. The vaccine station was filthy. The table in it had unwrapped cotton balls sitting on it along with used rubber gloves and unwrapped bandaids. that were unwrapped. I spoke to the pharmacist about it and he was rude although he did send an assistant who spent less than 15 seconds 'cleaning' it. Ended up walking out without my shot.
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February 2022 by Darren C.
This is the WORST run branch of CVS Ive ever encountered in my life. I went in last week for 3 reasons: to play the lotto machine, to buy a 12 pack of coors light, and to buy perrier water in ANY size: The Lotto machine was out of order, there was no coors light other than 6pk of bottles in the fridge and the only perrier in stock was lime flavored (?). This store is run by idiots who couldn't care less if they get fired so they treat everybody with a "meh, who cares" attitude. I now go to the Rite Aid literally a few hundred yards away for classy, clean service by professionals who enjoy their jobs...DO NOT WASTE YOUR TIME HERE!!!!!!!!!!!!!!!!!!!!
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January 2022 by Andrew P.
I have given this pharmacy a chance time and time again. When a customer goes to the pharmacy they should be handled with a certain level of care and professionalism, I received neither. I was denied a medication due to not having identification (I understand that part) what frustrated me was the attitude of "well then you aren't getting it". I have been on this medication for a year and without there are serious medical problems. Beyond frustrated and hope they never receive the service they provide. I hope when they are in a severe amount of pain/discomfort someone provides them with options not just a "matter of fact, no"
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December 2021 by Sasha O.
The staff here are rude and completely unknowledgeable. Only good for reading labels. Not sure which website these pharmacists bought their accreditations from.
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November 2021 by Travis H.
Is it closer than driving to Walnut Creek or Danville...yes. Are the people helpful...nope. Do they care....nope. Is it their fault...somewhat, but CVS and this store in general makes life hard for their customers and it is absolutely taking its toll on the staff. I'd be grumpy and disrespectful to people too if I had to constantly tell people to go to a different window 5 feet away to do a task that can be accessed from any of the machines.
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November 2021 by Susan D.
Will never shop here again. The male clerk was extremely rude and almost threatening in his comments. First I will take ownership in not understanding how to use the self service checkout correctly and I did get frustrated, and I uttered an explicative under my breath about the machine. To which this clerk turned around and said "what did you just say" to which I told him I was referring to the machine"... which he replied "it's not the machine that has the problem" and walked away. I actually did see the "don't put checkout items here sign", but my daughter hadn't. So I was trying to help her check out and our machine got stuck an was calling for assistance. The two clerks stood at the desk and ignored us. I'm sure they thought "two d*** women". But I work in customer service and I know you just help the customer regardless of the situation. But obviously we were too much of a problem, and because and blamed the machine this particular clerk got rude and kind of angry. I did try before leaving telling another clerk I wasn't directing any comments towards the other clerk we were just frustrated with the checkout system. But that the other clerk was rude to me. I'm sure they could care less... and that's fine, because I don't have to shop there. I'm a blue collar worker and if I treated a customer like that I would have been fired. But CVS doesn't care.
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November 2021 by D H.
GEORGE, at the Alamo, CA CVS has made me afraid to shop in the Alamo CVS. His behavior was not only rude and disrespectful, but threatening. George made me fear for my safety. I will not be shopping at CVS where they employ men who bully women to work. I never thought I would be afraid for my safety to shop at CVS in Alamo.
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September 2021 by P M.
The pharmacy has terrible customer service. They treat customers poorly, do not answer their phones, call out HIPPA protected health information so all can hear, do not fill prescriptions correctly, and their pharmacists pretend they are doctors, and make medical recommendations which are different than doctors treatment plans. I am moving all of my business from this location.
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September 2021 by Kay A.
Went here for my flu shot last week. Called and was told no wait and walked right in. All of my paperwork was already pulled by Babak and he was ready, I was shocked. I know Babak from other CVS pharmacies in the area and was pleasantly surprised to see him in the CVS where I live now. He is such a pleasure and I honestly hate shots and this is probably the first flu shot I've ever had that not only didn't hurt but my arm didn't hurt the day after either. Babak knows what he is doing. He always puts customers first, takes his job seriously and has such a caring personality. Glad I will get to see him more often at the Alamo location. Will be going here instead of Rite Aid just because of him! Thank you Babak and the rest of the staff that are doing their very best to vaccinate as many individuals as possible under high stress levels.
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July 2021 by GB J.
It's a simple request, May I use your bathroom. Someone told me where it was, and he told me. Because English was a second language, I asked the next person for directions. He said it was out of order, go next door. Why I felt he was lying, I don't know, but " we're waiting for it to be fixed, just didn't ring true.
