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November 2023 by Charles Peloquin
Don’t use their car wash, unless you want your car to be 1/2 wet. Doesn’t matter which wash you pick, you will have streaks on all your windows.
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August 2023 by Nicholas Petroff
Bathroom there was “not working” but had nothing stating such
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May 2023 by Cesar Gaytan
The gas station staff member told me that the restroom was unavailable. There were no signs posted indicating that the case restroom was out of order.
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May 2023 by Jeff D.
Literally the worst people on the face of the earth. Read all the reviews. Their vacuum machine took my money, but the only thing that sucked was the owners attitude. He said the machine does t belong to them and to call the number on the machine for a refund. The number goes to a medic-alert type company. He flat out refused to return $1.50 AND STILL HASN'T PUT AN 'OUT OF ORDER' SIGN ON THE MACHINE. When I originally spoke to him on his rude employee's phone, he was at another one of his gas stations in Walnut Creek. I told him the phone number on the machine was incorrect, and his response was that if I would pay for his gas, )which I thought was ironic being that he's a gas station owner)he would come to Alamo and prove to me that the number was correct. This guy is a rude, lazy piece of garbage, and I am going to actively work to have his Shell franchise taken away.I know it seems petty to be bitching and moaning about $1.50. For some people, that might represent nothing, but they took my money that I paid taxes on, and gave me grief in return. Awful, awful people.
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December 2022 by Mark Penrice
Terrible service. Store manager physically threatens people.
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August 2022 by Sarah Z.
Can i give less then a one? Rude, verbally abusive bullies ... the way this store is run is insane.
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April 2022 by Karalyn Ochalek
On March 7, 2022, I filled my tank with gas and bought a car wash. It cost me over $100. I went through the car wash as I have done before, but this time, as I went to dry my car, I found that the car wash ripped my rear wiper blade completely off.I walked into the wet car wash to find the broken parts. I found what I could and went inside to speak with the station manager. I was told to fill out a report and someone will call me in 2 days. It's been almost 7 weeks and no one has reached out to fix this problem. I have gone back in there to speak with the station manager and I've also contacted the car wash manager multiple times.They will not take responsibility for the $200 damage that the car wash caused. Nowhere outside the car wash does it say that one should enter at own risk.
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April 2022 by Karalyn O.
BEWARE of the Shell Gas Station Car Wash on Stone Valley and Danville BLVD $200 damage on my brand new SUV. On March 7, 2022, I filled my tank with gas and bought a car wash. I went through the car wash as I have done before, but this time, as I went to dry my car, I found that the car wash ripped my rear wiper blade completely off. I walked into the wet car wash to retrieve the broken parts. I found what I could and went inside to speak with the gas station manager. I was told to fill out a report and someone will call me in 2 days. It's been almost 7 weeks and no one has reached out to fix this problem or return my phone calls. I have gone back in there to speak with the gas station manager and I've also contacted the car wash manager multiple times. They will not take responsibility for the $200 damage that the car wash caused. Nowhere outside the car wash does it say that one should enter at own risk. I will take my gasoline and car wash needs elsewhere. Rotten Robbie is right down the road and is always cheaper.
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April 2022 by Mickey M.
Credit card payment for far wash was not operating. With line of cars behind me I paid cash and got a receipt with instruction to collect change inside (change machine at wash also btoken). I go inside and a delivery man was getting an a** chewing from a store EE. I presented my receipt to other store EE who challenged me several times telling me i needed to pay with exact change - which I did not have. After explaining this a d the line of cars behind me he still challenged me before slapping the dollar on the counter and shouting at me on my way out " Don't come back here, I don't want to see you in this store again." I turned around and walked back to him and replied, "that is a promise, and why don't you get the $#@! out of our town you @#$^^$#@!! Unfortunately the nice people behind me and outside had to hear it. Customer service is less than zero, and I suspect he is pocketing yhe car wash revenue...
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March 2022 by steve t.
Been through their car wash three times in the last two weeks. After soaping and the brushing cycles finish, the drying cycle starts. It won't rinse the soap off your car. This is very hard on your paint as there are strong chemicals used in the soap. I have complained each time and even showed them the dried, streaked soap on my paint. They refuse to refund me which sucks because have to go thru the Chevron car wash in Danville, and pay them, to wash off the soap.
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September 2021 by Pro Active
Bad customer service , employees are very rude especially the manager .
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July 2021 by Mike Harris
Pump didn't accept my credit card, then physically locked it. Buggy software, so avoid if you have a chip credit card.
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July 2021 by GB J.
They will sell gasoline, but PLAY innocent when asked if you can use their bathroom. CAN'T FIND THE KEY!!! Buy your gas at Costco just for the principle of it.
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June 2021 by julie k.
Went here for gas and a car wash - they have newer pumps which is nice! Got my code for the car wash on the receipt and got in line. There were about 5 cars in front of me, so took about 20 minutes to get through - all good. There's a bucket and brush you can use on your car before it's your turn to go in the car wash - great little pre wash, and they provide towels at the end so you can dry your car off before you leave. 10 out of 10!
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June 2021 by Akash Chopra
The most disgusting expired cigarettes I have ever had. Don't even think of buying smokes here.
