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July 2022 by Keith S.
Horrid customer service except for one officer. They do not answer phones and have more rules than the army. They worked hard to lose me as a customer, but they finally succeeded. Now, if I can only get someone to answer the phone to see how to close out accounts and where to do it since I am no longer in Alamo, it would be really great. Keith S. 7-18-22
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January 2022 by JT K.
Went, in at 11;30, waiting for banker, manager walked past me 15 minutes later, no comment. ask PERSONAL Banker gentleman to help me.he said smugly " how can i help you we close in 15 minutes. i have been with Wells Fargo back when they bought 1st Interstate Bank.since then i have done well in spit of there Systemic poor customer Service.He referred me to 800#s as options.I stated a few more options Heritage Bank, Fremont or Mechanics Bank.After 50 years their day are numbered, Wells Fargo send your employees to Costco or Home Depot for training. they have better, pay, employee retention and moral.All that goes hand in hand. Big mistake i have 2 other companies,
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October 2020 by Elaine S.
This review is for their online service. Impossible to deposit checks. No matter what I do. Take a picture with flash without flash try and use their automatic picture capturing. It says backup, move closer, use a darker background. The checks are all taken on a black background. I called customer service and received very rude and non-helpful agent. What good is a mobile app if it doesn't work?
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May 2020 by Mark R.
I'm blown away by the fake negative reviews of this amazing branch. Look at the names, several of them have the same last name letter. Seems like a scam. I've done business with this Alamo branch for over 20 years and never received anything less than stellar service. You're barely in the door before somebody comes up and asks you what they can help you with. I've worked with tellers, managers and business bankers and everyone has always been polite and extremely helpful. I get cash from this bank several times a week and have never experience counterfeit money. I highly recommend this branch and all of their employees are wonderful!
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August 2018 by Paul B.
Been banking at this branch for years and had good to excellent service. It serves an older, wealthier crowd who sometimes require more handholding and waits at tellers can take a while. But it's just because it's so much busier than next-door BoA (which truly is a miserable branch - and almost a morgue by comparison). In past years, you always got a hard sell for added bank accounts/credit cards etc (due to the well-known push by top management to "cross sell"). Since the scandal, the cross selling has dropped significantly and it's rarely done any more. I've found tellers here are efficient and friendly and many stay for years. I've dealt with a lot of banks/brances over the years and Alamo WF branch is the best by a long stretch (which is more an indictment of other bank's branches than anything). Parking in front can be a challenge at peak times - lots of older people go inside to do banking which could easily be done at the ATMs outside - it's a generational thing. Overall, a much better-than-average branch
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July 2018 by Jennifer S.
Horrible customer service. The teller acted as if I was annoying her just for walking in the door. The name on the plaque said Mary Donnely. She just stared at me. She was rude, condescending, didn't answer when I asked a question and when I asked for a pen she just looked towards it with this look of annoyance in her face. When I mentioned that she was rude she said you won't get anything better at Chase or any other bank. ??? What the hell?? No wonder they have such a horrible rep. ... on my way to Open a Chase account now.
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June 2018 by Greg S.
Two words - horrible service! This location has been used by our family for 30 yrs, going through several banking takeovers and buyouts. Wells Fargo is the worst. They deserve all the recent negative national publicity. I went in to deposit a large check into my checking account. I was not asking for any cash back. They refused to take the check! It was typed out from a well known national financial institution. I tried talking to the manager but it was a waste of time. Because the check had come from a Trust fund, he claimed I would have to open a trust with Wells Fago in order to deposit the check. That's absurd. I couldn't believe a bank would refuse to take money. I went to a nearby Chase location where I also bank. They took the check without any problems. Obviously I plan on closing my WF accounts. This bank doesn't want my business.
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July 2017 by Lisa B.
This is a terrible Wells Fargo branch. The customer service here is awful. I was treated incredibly bad and disrespectful by one of the mgrs. on duty. She treated a long time ( 17 years) excellent customer with disdain and nastiness. Our family are excellent customers of WF. Savings, checking, mortgage etc. At this branch they are either descending on you when you walk in the door to sell you something, or completely ignoring you. The woman that is the "Mgr" in the am is awful. Nasty woman.
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December 2016 by Sarah J.
I usually use the atm but lately...I go inside. This branch is the best! Each time I enter the bank I am immediately greeted and welcomed inside. My needs are quickly met. Such a positive experience. Thank you Wells Fargo!
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December 2016 by Michael W.
Diu lei lo mo hai on99 bank. Pok guy. Diu lei lo mo hai on99 bank. Pok guy. Diu lei lo mo hai on99 bank. Pok guy. Diu lei lo mo hai on99 bank. Pok guy. Diu lei lo mo hai on99 bank. Pok guy.
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December 2016 by Yun C.
I waited like 30mins but there are only two people in front me. Also, the manager's attitude is so fuckin bad!!!!! How dare did she expect her customer will being nice to her!!!!!!!!!!!
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December 2016 by Jancy W.
Do not come to this bank, we received counterfeit money from them!!! Or make sure you check the money carefully if you need to cash out from this branch!!!!! This bank by far is the WORST Bank ever. I received counterfeit money from the bank, and the manager called the police on me ,because she thinks I'm 'disrespectful'. she was being SO mean to me and she expected me being nice to you in return? You're so messed up old lady.
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December 2016 by Shuai L.
I received the worst customer service from the manager, I have no idea how she could able to become a role model for the lower-division . My friend even get the counterfeit money from them, I definitely will warn my friends and family for that!!!
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November 2016 by Somaiyeh A.
This bank is by far the best wellsfargo branch in the area. I am always greeted with warmth and loving care. They know how to take care of their customers. Any issues that I have had in the past and present it has always been taken care with ease and professionalism with a quick response. Couldn't ask for more I will never go to another wellsfargo.
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June 2016 by Cali B.
I am a personal and business customer at this Alamo Wells Fargo branch. Although the branch is very friendly their customer service is the worst. Trying to get anything accomplished with them is just downright painful and always a long drawn out process. If all my business transactions were like this...I would be out of business in a day.
