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February 2024 by jacque ensign
Unable to reach branch by phone to report a mistake on both their and my end of the line.
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February 2024 by Lam T Nguyen
Her name is Shevonne. She acts with very bad attitude and kind of discrimination. Very lazy and rude. She serves customers without name tag and reject revealing her name when customers complain. Never want to see her again
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January 2024 by alex5 OMI
Save the headache, go to another branch or a better bank. They're just here so they don't get fined.
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December 2023 by S. Bracciotti
Got my card info stolen via the outside ATM so I had to file a claim and get a new card issued. Never using a BoA ATM again, especially at this location.
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November 2022 by Ellen Hashiguchi
Branch never answers the phone. I've had to go to the bank twice only to find out that I have to make an appointment even to go to my deposit box. I wanted to know if they have a notary. Impossible to get an answer even through customer service.
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June 2022 by Teresa P.
The staff at this specific BofA have been extremely helpful and friendly. They have squeezed me in multiple times when I didn't have an appointment because they understood the timeliness of my needs. They made what could be a stressful process, feel a bit more at ease.
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June 2022 by Julie G.
Please don't bank with BofA!!! I used it as a secondary account. It was a chock when transferring BofA to BofA account, and being told by the teller that funds will be available same day at midnight, the money was held up for 4 DAYS!!!!!!! It was a terrible experience. And what was disturbing, the funds were removed from one account and did not post to another account. It was on hold as "unusual transaction". I called the help line and they just HANG UP on me - did not want to deal with it. Now that I read reviews I know other people had similar experience. Please stay away from BofA, don't be a victim of this banking travesty!
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March 2022 by Michael Grinder
The bank manager needs to be replaced. Refuses to help. All they did was give us a number to call. They closed our accounts and sent us a check because we didn't update something. Whatever it was they couldn't tell is that either. After we receive our check they asked us to come back. Never. Never again. Pull your money and go to another bank this one is all for profit.
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February 2022 by Lin B.
We are withdrawing $$ from all our accounts here. This bank (and all its branches) are providing zero customer service or response and charging us fees on an account we never used! After waiting on the phone for about an hour 3 times now in the past week (with 'a special customer service #' the branch rep gave me) I've had enough. We are taking our losses and moving on. To where??? No idea. All of our local banks suck.
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August 2021 by 张红记
This bank branch has no respect for its customers' time. Why do you post a schedule on the door stating that you are open on Tuesdays and Thursdays when you are actually closed on this Thursday, 8/19/2021? Plus, why are you closed most weekdays when all other bank branches on Solano Ave can stay open for the last few months?
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June 2021 by ShelaV V
My parents have been going to this bank for over 25+ years never had problems always great customer service when they walk through the doors,
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May 2021 by Pat H.
i have used this bank for 37 years today i went there and it was closed and the atms out front did not dispense cash at 10 am time to find another bank
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March 2021 by Ruben Finney-Smith
Closed. Should be open
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September 2020 by J Edward Taylor
Aways well managed and i feel like i can get what i want done, despite the crisis.
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September 2020 by Shauna G.
The bank charged me erroneously for something. I stood in line outside to get inside due to Covid. Then I waited for an associate because the teller doesn't handle a simple $35 transaction. Apparently either do the associates so now I'm sitting on hold for 30 minutes with Customer Service. Just an idea. Close the banks and put the workers on the phones. But then you wouldn't own that real estate. Hmmm
