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February 2024 by Eloi Pereira
Unfriendly and unhelpful customer service. I went there to verify my identity due to an address exchange. I've done it before; it has always been straightforward in other USPS locations. The lady was rude, clearly didn't know what she was doing. She didn't accept my passport as a means of identity!!! She kept asking me for extra evidence. I showed her my lease. Still not good enough. I left because clearly she was not willing to help me. I returned with more evidence (tax returns etc.) and another person attended me. This time, the person didn't even look at the documents or to my face and validated the request. I've always had really good experiences with USPS. I'm sad that this is the one on my new neighborhood.
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December 2023 by Kalpana
Very good customer service. Thank you
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December 2023 by Johannes Bogen
Very efficient and nice people!
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July 2023 by Sami Kebede
The most amazing customer service and friendly and respectful people in this location. Keep it up!!
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July 2023 by Data H.
They can't help you with a human touch, while their answers hit you in the face as cold as robots. In one case in between printing out the receipt the staff had to play with phone. If A.I. is replacing human, the staff here shows every reason of it.
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May 2023 by swetha prashanth
I am not sure why it has 2stars! I always had good timings when I go there and people are so kind.
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March 2023 by Dennis Keller
Arrived at 4:50 (10 minutes before close). Four people in line, two people working. I waited 2 minutes before I was helped. A pleasure!
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December 2022 by EMMY AMRANE
Always waiting too long to send 1 item. Too many people waiting, 1 only person behind the counter taking all the time. I don't know how they can manage this place with a such a an attitude? Will not recommend. Thanks
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August 2022 by Rigzin Gyaltsen
I got to the post office 6 minutes before they closed and it was closed, and now I have over 50 packages that I’ll be stuck with for a week because I am swamped with work. Do better, and don’t be lazy.
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July 2022 by Blessing Thach
Suppose to get a package coming out of this post office last scan June 18th from this post office, today is June 29th no package still.
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July 2022 by Wilbur
Might want to edit your hours friends.
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April 2022 by Daran Moghadam
Open Saturday till 3
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February 2022 by Mildred Foster
This Post Office must be one of the worst in the USA.And don't get me wrong: All postal clerks there are very nice, polite and helpful. But the entire office is woefully understaffed.It has been in disarray for years. The place is sloppy, untidy. Parcel tumbling on the floor. Clerks must write down tracking numbers with pencil on little scraps of paper. Office organization is dreadful. Waiting times for more than 30 minutes are normal. The waiting lines are frequently 10-20 people deep. Unfortunately, the Albany Post Office is some kind of hub. Rerouted mail gets sent here. Helpless customers MUST come here to pick it up. Several years ago, it is true, this post office lost the ashes of a deceased family member, which had been shipped in special delivery format just for that from out-of state. We had to track down the urn for weeks.Now, with Covid still active, this post-office is barely able to function.Every time, I enter, I feel like a helpless hostage.If you, dear reader, have a chance - - - avoid this office like the plague and run to other mail services in the area. Plus, pay their clerks better salaries and staff the operation so that it CAN work!!
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January 2022 by Pool5555
Great location. Ive never had a problem here. Staff have been friendly and I drop of 5-10 packages a week at check in bia prepaid so I skip the line and never had an issue.
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January 2022 by Thomas B.
Small, yes. Fast, no ... because they take care to do it right. I trust everything I mail there because of the nice people that work there. Because it is conveniently located near my home, and because they know their neighbors. Slow isn't that bad if things are done right. And they are professionals that care. I am always satisfied with the service. Especially for our delivery Postal worker at my home ... Samantha. She is awesome. Bravo TEAM USPS.
