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October 2024 by Caitlin Abelman
We've been bringing our dogs to Dr. Gil and staff for many years now. Very patient and caring individuals. They recently had a renovation and the office looks great!
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October 2024 by Matt Hughes
I live close by to this vet and wanted a good vet for my dog they have been great very very caring
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September 2024 by Jessica H.
BEWARE!!!!!!!! THIS PLACE KILLED MY ROOMMATES'S CAT. I FEEL LIKE THIS HAS TO BE SHARED.
Our cat had two seizures in the past, but we couldn't afford the $1,000+ TESTING required to determine the cause. The emergency vet decided to put her on KEPPRA but this place switched her to PHENOBARBITAL , saying it's "exactly the same but cheaper". The doctor started her on 32.4 MG of PHENOBARBITAL a day, despite her being only 9 lbs. She mentioned that our cat's blood needed to be tested to make sure the dose was within the therapeutic range but this place made NO attempts at scheduling a follow up. She also commented that our cat was a "piglet" which turned out to be excessive fluid in the abdomen from her weak liver. My roommate had to call and ask for an appointment to get her checked because she became so drugged out that she couldn't eat, drink water, or use the restroom. We decided to give her only half the pill, but nothing changed. We rushed her to the emergency vet again and now, my cat is DEAD due to rapidly onset liver failure. After doing some research at the emergency vet, I found out that 32 MG is DOUBLE the amount she should have been taking. BEWARE!!!!!!!! THIS PLACE KILLED MY ROOMMATES'S CAT. I FEEL LIKE THIS HAS TO BE SHARED.
The owner responded to my same yelp review and now I want to share some more additional reasons to avoid this place on here as well.. The owner has been dishonest. No one reached out to follow up with Tuna regarding her reaction to her dosage after over three weeks, and when the owner reached out after Tuna had already passed away, he said it was not his staff's responsibility to do so. No one responded to the voicemail we left on Sunday when we informed the vet that Tuna had passed out. The owner only reached out immediately after I posted my initial Yelp review a full day later. While he was initially apologetic, some of his comments during our call were off-putting, particularly when he suggested we do "our own research" about a feline disease that his vets never implied Tuna had, and that we contact him once we were "less emotional."
He responds to one-star reviews claiming he has "proof" through phone recordings, yet he himself acknowledged that his staff should have followed up regarding our concerns about the Tuna during his phone call to her, which we had multiple witnesses for.
We also made some recent discoveries. After our cat's initial seizure, we took her to the clinic to receive testing. Dr. Gill called my roommate a few days later and left a voicemail claiming the results were unremarkable. Well, we just received all of Tuna's medical records and the blood test they ran that day highlights abnormalities that may present when the pet has a liver shunt or other feline infectious diseases. All of which Dr Gill and his team failed to consider and/or mention to my roommate.
It's truly disappointing. Maybe our cat could've lived a longer or healthier life if the staff was more thorough. Instead, she was just put on seizure medication and we were told to watch her weight. If you care about your pets, I recommend finding a vet that genuinely pays attention and values honesty.
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August 2024 by Michelle Valdez
Staff is great and caring. Dr. Sophie is amazing. The wait time is minimal, always seen seen on time . Definitely will be coming back!!!!
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August 2024 by Ernesto Licon
Saved my Sally!
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August 2024 by T Y.
Nice staff clean facility. Ample parking at the site. Dr Sofia is excellent in her care.
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July 2024 by Megan Josep Shih
Great vet with wonderful doctors. Review is more so about their scheduling. We have had to wait 1 hour+ before for our appointment, but nurse at front desk was at first unwilling to squeeze us in when we were over 10 min late due to circumstances out of control. I understand that schedules are important, but there was a lack of empathy with their response. Taking time out of a work day is not easy for most people, please have some respect for our time and empathy for our situations.
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June 2024 by CC NN
The doctors check me in relatively quickly and they were very understanding and nice. Everyone here is very friendly.
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May 2024 by Alejandro D.
This Veterinary Hospital is extremely unprofessional!!! Came for a travel health certificate, and the entire process here is, again unprofessional, and frustrating. For starters, they made me email my dog's vaccination history in preparation for his appointment, when my mom and sister brought him in, the doctor was oblivious about his vaccinations and almost charged her to do them again.... then the receptionist apparently had an attitude and after being on the phone with my mom, explaining that I emailed the documents weeks in advance, she found them. Where is the communication here?! During their follow up, they handed over the blood test results that my dog needs to travel, with my sisters name misspelled... (there's also a process in changing this medical record from the testing board)/ Then told my sister that I would need to pay a visit and receive the actual health form as I am the person flying with my dog... I get it, not a big deal. Fast forward to when I flew out from Hawaii to finally have the documents given to me on THE APPOINTMENT THAT WAS SCHEDULED TWO WEEKS AGO! So I flew in, brought my dog to the appointment, got his vitals done, and a nurse came in stating that "there's a little problem"..... She proceeds to ask if "I let the vet know that I was flying out of LA on Monday?"... 1. They basically told me that I would need to fly in to get this done. 2. I called to confirm the appointment 3. I have been stating that I was living in Hawaii.... 4. And I did mention that I would be leaving on Monday or Tuesday. I responded saying that I did tell them that I would fly in and attend this appointment and that I would need the health certificate. Long story short, three different vets tell me that the doctor is currently "flying" and that it would take a couple more days for these papers to get done in person One vet tells me that she's calling around to see if someone else could take me in and complete these documents... mind you I already paid over 600 for one blood test and doctor visits... THIS IS NOT MY PROBLEM. Then she makes me wait an hour.... I finally get up and ask to speak to a nurse because at this point my body is reacting and my glucose levels are dropping fast... my dog is a service animal on top of all of this so he's becoming anxious and letting me know that I'm dropping! Another vet comes in and is basically apologizing because "it was her mistake". But she's now telling me that it's hard to get another hospital to see me and that the doctor is actually on paternity leave... she then tells me that he won't be in next week either, and will be getting back in town on Monday! I literally just tell her that I need to leave. She then makes a comment about sensing that I'm getting "anxious" and I remind her that I'm not actually anxious but frustrated! Honestly I'm just overwhelmed with this entire process! This process is already extensive and THE LAST THING anyone needs to stress about is having to leave your own career and your clients to travel and get your feelings played by "providers" when you've already PAID for a service. Now I need to wait, pay to change my flight, and possibly pay for another service elsewhere!.. I should probably sue. It's also been around an hour since leaving the "hospital" and I haven't heard back from ANYONE! DO NOT COME HERE. This is extremely unprofessional! Take your business else.
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May 2024 by Danny Boy
Friendly staff. Great prices. Awesome service
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May 2024 by cesar guizar
Great pet facility. They always take really great care of my doggy ?.
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May 2024 by Aiden lu
My Son's pet turtle was sick and the vets helped the turtle using only 30 min
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April 2024 by Scott Lee
Be sure to make a phone call to make the reservation and one needs to pay the deposit by phone after scheduling. They offer not so expensive services of physical examination and the basic vaccinations. The staff cares very much about my cat by taking him gently. Dr Alex gives me a professional consultation and examines my cat thoroughly. The vaccination process is super fast just taking several minutes of waiting. One thing to mention, they don't offer the digital and printed proof materials unless you ask them to do so. It's very busy in the afternoon with many pets and their parents coming and going.
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April 2024 by Ruben Perez
The doctors and staff were very helpful and friendly...I would recommend this place wholeheartedly.
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March 2024 by Ann S.
I've been going to Alhambra Vet for years. I love Dr. Henstra and Dr. Gil and always feel like my kitties are getting the best of care. The staff is really great too. Yesterday was the first time I've been back since the renovations and they're really nice and modern.
