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November 2023 by Isabel Navarro
Horrible experience, even when you're down on your luck they won't rent you a car with your debit card if your credit score is low even. You can't even pay with a debit card you need a credit card for no reasonNow I'm homeless with no carPlace is old and run down unwelcome
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November 2023 by Leo Fay
They charged me in euros with a fee commission although I never signed that option. I wanted to pay normally in dollars. So they made a mistake. It has been three months that they told me they will call their manager and they will refund me. Still waiting since early of August. I will remove this comment when I will be refund because when you are charged for an option you didn’t selected, it is called theft.
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November 2023 by Amber Gomez
This was my first time renting a car, and had a lot of questions. I was pleasantly surprised to get all my questions answered and that every time I called the phone was answered, especially in this day and age. So thank you. I’d rent from them again.
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November 2023 by J Peace
This best customer service and free parking!!!Updated review: Ali and the guys at this location are the best in the business. They’re the epitome of excellent customer service will not treat you like a number Always a pleasure to rent from this location!
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October 2023 by Google user
The customer services both on the phone and in person were excellent. They are very friendly and patient. But the reason I gave it a lower rating is that when I picked up the car, it was unwashed, unvacuumed, and not disinfected. It was very dirty from exterior to interior. I had to delay my trip and spend nearly 1 hour cleaning all the windows and vacuuming, disinfecting the interior.
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October 2023 by Pat VII
The customer services both on the phone and in person were excellent. They are very friendly and patient. But the reason I gave it a lower rating is that when I picked up the car, it was unwashed, unvacuumed, and not disinfected. It was very dirty from exterior to interior. I had to delay my trip and spend nearly 1 hour cleaning all the windows and vacuuming, disinfecting the interior.
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October 2023 by Jason
This was my first time renting a car in LA. I had a great service provided by the rep, Olly. While I was waiting, he was attentive to his customers, and explained things in details patiently. He definitely made a deep impression on me. This will be the place where I rent my car the next time when I’m in LA.Just a side note, expected 5-10 minutes wait time as it seems Olly is the only rep there. I could be wrong but that’s what I had encountered.Again, thanks for your awesome service Olly!
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September 2023 by Kymberly Janee
Had amazing service today! We were having stressful time at other businesses and Ali saved our trip! Walked in and they are very welcoming had amazing customer service, fast and honest! If you’re thinking about renting cars with them don’t hesitate! Wish we could give them 10 stars !!!
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August 2023 by Jeannette Alcala
Rented a veg on August 18th and when I went to pick it up the owner or employees were not there they showed up late. I also asked if the car was clean because I’m a Kidney Transplant patient they said yes. The car was dirty inside and outside! There was trash and water bottles in the back seat. I won’t rent from Avis again.
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August 2023 by Jason Bergman
Funky location (free parking located in the back), however, the staff was very accommodating and empathetic when cars were running low for the weekend. They did not have the car I reserved so upgraded me to a better vehicle they had.I had come from Enterprise on Main- who did nothing to try to find me a vehicle.I will definitely come to Avis only moving forward.Note: always reserve even if it’s from your phone.
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August 2023 by Erin Suguitan
This rental overcharge me for 800 bucks and would not refund me even though I have provided my transaction history with them. God awful customer service, never again Avis.
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July 2023 by Patty Moreno
Would definitely be using this car rental company from now on have always used hertz in the past and used this place on my son’s recommendation. Loved it. Customer service is the best. Ease of of service exceptional
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July 2023 by Rosella S.
They are super friendly. Make a reservation online to make sure you get a car. This is the second time we rent from this AVIS since their prices are reasonable and close to home. I do have to say that the inside of the car was dusty and not vacuumed. So bring some Clorox wipes
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June 2023 by K
I booked a compact SUV Kia on their website but when I arrived at their office it was only staffed by one person and the only car they had available was a dirty beat up Toyota Corolla, not what I booked.The office doesn't look like their photos and all of their office dividers are down with stacks of paperwork and books covered in a patina of dust all over the floor like there's been a flood or they're moving.I didn't know that the Avis branches were franchises staffed by one person until I asked.I didn't realize how bad the condition of the car was until I got it out of the dark parking garage and stopped at my 1st stop to see that there were dents and scratches all over the vehicle and there were dirt and stains on both the front and back seats. It wasn't cleaned.I drove it back to the office and asked for another car or a refund. He said he would reverse all the charges and offer me a refund but when I checked my credit card statement, no refund was issued. $112. I had to contact my credit card company to file for fraudulent charges which were eventually reimbursed to me.I was able to book a vehicle through Enterprise the same day, for $90 for a compact SUV and got my errands done. I won't be dealing with Avis again.
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June 2023 by Sharlene C.
I was looking around for a car to rent and a lot of the nearby Avis locations had poor ratings and questionable reviews about poor service...except for this one! Glad I went to this location because I had a great experience. Ali was so helpful with any questions that I had and I can tell that he really tries to do his best to help everyone who comes in. The first car I rented I noticed was a bit dirty soon after I picked it up, so I gave Ali a call and I was able to go back and switch out to a different car without hesitation. Pick up and drop off was very easy. Highly recommend!
