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February 2024 by Jenny A.
Do not come here. They will not assist you. Instead will say they'll make an appointment for you despite waiting til they closed. LOL..should've just said that you'll be closing soon instead of just letting me wait to be assisted??? Other branches have helped me even when arriving 5 minutes before closing. Not like the door was locked already??? Then I wouldn't be sitting and waiting to be helped??? The workers just walk by and act like if someone is already helping customers... Worst branch experience ever. Needless to say..will never be coming back here.
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February 2024 by Norma Gonzalez
Horrible customer service, no help whatsoever! Uncaring worker's. Ridiculous lol!!!!!
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February 2024 by Kaung Sint Lin
The staffs and senior banker are very patient and helpful to customers till behind the working hours.
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December 2023 by Tommy L
Staff got attitude and condescending.
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December 2023 by Myron Q.
I'm already annoyed that they send a customer with lots of business work to random callers across the country. WTF. NOW Betty says she can't help. We had an appointment. She said she called. But did but she leave a voicemail? No. Nothing. Edfig stupid. As my kid says. I called back her number too. She didn't answer either. So Betty is the best employee there after the lockdown? Pretty freaking sad. Do not get anything notarized here. She's an a hall.
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August 2023 by Emily Sanchez
Went in to make a business deposit and the teller seemed to be in a bad mood. I remained polite but it's very unprofessional to give me the side eye and start discussing my business with your coworker in another language as you're processing my deposit. Also wouldn't make change with my Deposit. Over all, just unprofessional.
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February 2023 by Jessie Lee
Their business hour always changes, or having system issue. One out of two times I always have to move to another place. Very disappointing.
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January 2023 by Jesus Gomez
Covid 19 outbreak today! Stay away...and they should have signs outside for the general public.
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December 2022 by Dicky O.
Very rude managers, short male Asian and male Asian with a stud earring. He is telling me that business account clients will be served first and personal account after or last. Didn't have tellers working last week and still don't have any today, the week after.I have been banking with Bank of America since 2004, this is the worse. If they can not serve their customers, might as well close it
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November 2022 by Melody H.
Waiting for 50 minutes just to withdraw the money. There're only 2 tellers serving more than 15 people in line.
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November 2022 by Lorena M.
bad service few people attending long lines and They do not solve anything, people leave dissatisfied
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November 2022 by Anders L.
Jennifer was so patient and helpful! She totally understood my struggle with a card fraud case and stayed after their closing time to help me patiently! Thanks a lot and I wish people won't leave comments ONLY when they had problems here.
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September 2022 by Rachel Rodriguez
It's the tues after a holiday and only 2 tellers, and 22 customers in line! Very bad service, some customers with canes! Very bad service
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August 2022 by Darlene T.
I don't understand why this bank always has a long line of customers waiting and 2 tellers? Everytime I come the line is long so why not hire or have MLA than 1 tellers instead of workers in empty cubicles starting at computer screens looking busy. Some workers are in their cubicles or offices however you want to call them looking like they have nothing to do or walking back and forth when clearly this bank needs MORE TELLERS! Some people are limited on time and this makes it extremely difficult when you have 2 tellers and a line of 20 ppl.
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August 2022 by Harrison Louisy
I am going to complain the Financial Solutions Advisor Annie Chen, who is extremely disrespectful. During our conversation, Annie Chen too a perfunctory and awful attitude to me. Annie Chen did not even ask my name during the meeting. I have never ever met a person who was so rude and impolite like Annie Chen during my past experiences in BOA! Extremely disappointed!
