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January 2024 by Timothy B
I purchased two quarts of ice cream and was charged $17.00. Just one month prior, the cost was $13.00. Hello Baskin Robbins? Do you cater to only the rich now? I am going back to the supermarket to purchase ice cream at a more economical price.
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October 2023 by Jeremy C.
Been a fan of this place since high school and it's the best Baskin in the SGV by far. The owner of this store always so friendly and welcoming, the selections are pretty wide.
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October 2023 by joshua kim
The owners kid wants me to die. This kid gave me 0.70lb and charged me 2x less now I have diabetes. :<
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August 2023 by Sandra Romero
For the price, portions are terribly small. Im used to friendly staff, but on this day two of the female employees were not friendly at all and seemed to not have any etiquette in customer service.
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July 2023 by Katharine T.
Ruined my daughters birthday. I ordered her ice cream cake we'll in advance online. When I came to pick it up, it was no where to be found. The worker said they think someone sold it to another customer. I couldn't get a refund right away and was told I would get an email confirming a refund.... That didn't come until after the weekend.
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June 2023 by Carolina Garcia
Tired an order a head said they weren’t taking any orders anymore 20 min before closing i said that’s fine I’ll be there in 5 min he said “good luck” as soon as i was walking in the parking lot they lock the front door 15 min before closing.
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March 2023 by Maggie S.
Just went by today for the 31% deal with my friend, and this is my first time having a "bad" experience with this particular location. I've been here a couple of times, but I usually had good experiences and no problems with the service and ice cream. I'm assuming they have a new manager at this store, and she was super stingy with the size of the scoops her employee was giving to customers. I overheard her telling the nice employee that the scoop she was giving to the people in front of us was "too much/too big". My friend wanted a single scoop, so by the time the employee helped her, she only got half the cup. I've never seen such a stingy and CHEAP Baskin Robbins manager. Why would you tell your employees to give us less right in front of us?? If I see the same manager ("MEGAN") in the store the next time I go, I'm just going to leave. Her employee was much nicer and reasonable with the scoop sizes, and I felt bad about how she was being scolded for how she served the customers. If it weren't for "Megan", I would have given this place a much higher rating.
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March 2023 by Kim C.
Oldie and still goodie!!!!! One hack for you. If you're with multiple people and each are getting one scoop, just buy like the multiple scoop option and ask for a cup to scoop out your portion. It's a lot cheaper that way. I was d*** to see this after I already ordered 2 separate single scoop. It was $10. A double scoop was just $6. =____=
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December 2022 by Franklin M.
It might have been gloomy outside but with a scoop of strawberry ice cream on a sugar cone then things will brighten up. I also bought a gift card to give to a little relative who will enjoy these sweet treats as much as I do.
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December 2022 by elizabethlascheid
Baskin-Robbins has been around for years and most of the them are the same. The service varies from place to place though. The service here is quite nice. They are a tad slow and don't tend to answer the phone, but they do get busy. The server that made our order was very sweet. We usually get a scoop in a cup, but this time my grandson wanted his ice cream in a cup they make that has a chocolate covered (with sprinkles) cone inside of it. He loved it. It was fresh and very tasty. All of their flavors are good and you will find something you like. You can also buy pints there of your favorite flavor and they have ready to buy cakes or you can order one to be made. Have a great time
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October 2022 by Tess N
Baskin the yay! When it was triple digits weather with a real feel of the Middle East, it’s human nature to look for something to cool us down. Who wants ice cream?!! I know we do!Baskin Robbins was introduced in 1945 and the 31 flavors represent the days of month. With their classic creamy delights, to non dairy and no sugar, there’s an ice cream treat for everyone.For the young at heart, Creature Creations is a must try. Choice of ice cream, topping, specialty cookie and you even get an adorable hat!Have a special occasion? Make it cool and refreshing for Baskin has you covered with cakes and pies, Polar Pizza, sundaes, bakery treats, beverages to DIY take home kits.
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October 2022 by Basim
Be aware of this branchThey double charged me the ice-cream cake and they refused to even go through their d*** system to check the transactions.Scammers!!!
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October 2022 by Mike P
Poor customer service
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September 2022 by Eric L
Brought a pint for a pint coupon from donating blood, told me the coupon was expired when there’s no expiration date on any of the pint for a pint coupons
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August 2022 by Rochelle S.
My ice cream scoop fell off the cone right after I stepped out the door. The guy at the counter refused to replace it for me because he said I was no longer on their property, so I refuse to give them business any longer. Go to Rite Aid a couple of steps away or Fosselman's for better service and quality.
