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July 2023 by Joyee C.
I had a very smooth experience having a rental car 2 days ago! Kia dealer's service advisor made an arrangement for me, so I just had to pack and go. It's very helpful, because I happened to have a jam schedule on Saturday. I appreciate the company transports the customer with a SUV, because I don't like to sit in tight spaces with 3 bags next to my feet lol!! There were couple options of the rental car, and I chose Kia Forte. It was a quick process to check in and out, and the car was very clean! Remember to check the tire tho, because it's not covered by the rental insurance ($15 a days plus something else for $24 total). One of my tire was a bit low, so just to be safe I added air at a gas station. Budget can add air for you too! Good option if you need a rental car for whatever reason (^^)
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February 2023 by Debbie F.
Every time I rent from Budget rent a car - it substandard. There are scratches all over the car- I let the attendant know & to document on a paper & they always say they know, - so ,I it document by taking pictures on your phone. They don't care. Definitely read the fine print carefully! I had a flat tire & I was worried if, I did not use their emergency road side service there would be a liability issue. I have AAA ( should have used them). I waited 4 hrs in the hot sun for their service & the staff on the phone was clueless. I made numerous calls to them without any immediate assistance. Extremely annoying. They can & put the spare donut on & I couldn't drive on the freeway back to where I rented it . Renting from Budget was the worst debacle , as I come to caretaker 2 family members& drive them to their appointments. ( which they missed) . I wasted - 2 days rectifying this tire problem on the phone& having to drive to another location , get another car and in the end get a bill for the emergency roadside service & tire!
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December 2022 by k Hammond
Make online reservation, but they said they have no truck available, while there are three trucks parking in the lot, no advance calls or emails. I suspect it is because i use an onlie promotion code
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October 2022 by Victoria Montoya
I made a reservation here for a truck 24 hours in advance of my pickup time. When I arrived to pick up at this location, I was told by the manager Joe that there were actually NO trucks there, let alone the truck that I had reserved!He told me there were only cargo vans there, but they were reserved and not available for me to use. I asked him how many feet long the cargo vans were, and he rudely told me that I could go out to the parking lot and see for myself.I asked how it could be that I had a reservation with a confirmation email, and yet there were no trucks?!? Joe told me that he had called and left a voicemail the night before; maybe he tried to call but I never received it. And a half-hearted phone attempt in no way excuses this complete lack of follow-through on a confirmed reservation!I am completely blown away by the lack of professionalism and competency at this Alhambra Budget rental location. Previously I was frustrated by the higher prices at U-Haul and was very excited to give Budget a try, but now I'll tell everyone I know: RUN to U-Haul as fast as you can - at least there you can actually get the truck you reserved, what a concept!
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October 2022 by Yumi H.
The worst service in the world. They canceled my reservation without any notification, and the guy works in the front desk is super rude. While we told them that we didn't receive any notification about cancellation, he gave us an attitude and told us it is not his problem if you have any problem just call customer service.
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September 2022 by Victoria M.
I made a reservation here for a truck 24 hours in advance of my pickup time. When I arrived to pick up at this location, I was told by the manager Joe that there were actually NO trucks there, let alone the truck that I had reserved!He told me there were only cargo vans there, but they were reserved and not available for me to use. I asked him how many feet long the cargo vans were, and he rudely told me that I could go out to the parking lot and see for myself.I asked how it could be that I had a reservation with a confirmation email, and yet there were no trucks?!? Joe told me that he had called and left a voicemail the night before; maybe he tried to call but I never received it. And a half-hearted phone attempt in no way excuses this complete lack of follow-through on a confirmed reservation! I am completely blown away by the lack of professionalism and competency at this Alhambra Budget rental location. Previously I was frustrated by the higher prices at U-Haul and was very excited to give Budget a try, but now I'll tell everyone I know: RUN to U-Haul as fast as you can - at least there you can actually get the truck you reserved, what a concept!
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September 2022 by Anne C.
This is a warning to anyone who rents with Budget. This is a review of corporate because this is who you will deal with if you have any issues There will be no help from corporate. They are hard to reach, they do not return phone calls, and rep. who calls and claims to be supervisor can't resolve the issues, and they have the power to put a hold on your credit card. We finally had to hire an attorney. Here is story Rented car with full coverage with 2 drivers so my son (29) could drive the car. Car broke down. Car replacement broke down this time in a parking garage at midnight. They called towing service # on car key and towing wouldn't give a time estimate to pick up car. An hour later garage was closing so they left and took Uber home. ($100.) Next day was told car was towed. Three days later told Budget called, they couldn't find car and it was our responsibility. REMEMBER-we had full coverage that included theft? Couldn't get hold of supervisor, no return phone calls from Budget for days and only after days and many many phone calls, nobody could help and it still isn't resolved. Hold and charges on our credit card. HOURS and hours trying to sort this out. We have a recording of towing company saying they towed the car. We have recording of Budget putting us on three way with towing and being told "Yes. car was towed." Budget said no because they couldn't find the car and we were responsible because my son left the car in the garage. He was with his fiancé in deserted garage at 1 am being told they had to leave by garage security. What was the alternative? We still are being charged for a week rental and there is still a hold on our credit card. 3 weeks later. Any help ideas are welcome. An aside that is aimed at store in TO where we rented: first car had 43,000 miles, dirty, scratched up, and 3/4 of a tank of gas. Broke down. Car #2 was filthy with dirty fingernail clippings on the floor. Pictures upon request. This car wouldn't start in a parking lot at midnight. A dangerous situation.
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July 2022 by Pinky L.
Operating times are incorrect. They close at 5pm. Cars need to be turned in by 4:30 PM
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July 2022 by Andria S.
If you are on a budget please don't rent a car from here! It's anything but a BUDGET car you'll be left with pennies after you return the car. All the small print on fees I even brought the tank full and was charged for fuel
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May 2022 by Jonathan Thompsen (TheRedMoonKing)
One employee working the site, online said they have 12 foots when I arrived at 915 they said they don't have any. Having to settle for a cargo van and still waiting 30 minutes later. DO NOT GO BUDGET, go Uhaul, surprised they aren't out of business yet
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April 2022 by Patrick Moore
Avoid this place. First their google listening said they opened at 8:00, when their own website said they opened at 9:00. The manager said he knew that, but didn’t change it. He heard the yelp listing was wrong, too. I myself reported the error to google. I also mentioned it to the manager after he showed up at 9:20 (20 minutes late to open in the morning).I pointed out he was late.no response.I will bet they probably close early, too.
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February 2022 by Katy Z.
I made a reservation for the cargo van for move. My sister suggested I try budget because she used them for her move about 6 months ago and it was very clean and easy. Unfortunately only part of that statement was true for me. It was easy to reserve the cargo van online, but the van was very dirty. I understand some parts of the van can be a little dirty but this was ridiculous. Avoid this cargo van: vehicle #231246 if you can. The person that helped me get all the documents situated was friendly. The van was in terrible condition. It had multiple marks on the exterior of the van. It seemed like it has been through man trips. In the back of the van, there were a bunch of Fedex slips left taped on the side. I had to ask the guy doing the check to remove all the excessive trash left in there. When I asked him why it was so dirty, he said, "The cargo van just arrived yesterday and I have not had a chance to check it yet. So I did not have a chance to clean it out". As for the cabin of the van, the dash was sticky and had dirt all over. The glove compartment was full of dirty old papers with dirt which I also had the guy remove prior to leaving. As I drove the van for my move, I noticed all these ants around the vent and dashboard. IT WAS DISGUISTING. I don't understand how a company would even allow this van to be rented to customers in this fashion. The only reason I'm giving it a 1/5 is because the guy helping me was friendly. I would not recommend this company or at least this location if they think giving someone an excessively dirty van with bugs, dirt and trash is acceptable.
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July 2021 by Julian M.
It seems many other people have had this issue but we made a reservation for a truck rental and counting on it when we arrived in the morning they informed us there were no trucks available even though we have had a reservation for days.
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July 2021 by Mar G.
DO NOT RENT ANYTHING FROM HERE! This place is TRASH. Joe, who refused to give me his last name, just as much trash as this company. I should have checked the Yelp reviews. I will be reporting his conduct and the conduct of this company to the Better Business Bureau. The way they treat their customers is horrible! You're given phone number after phone number and no body takes any responsibility! You should be embarrassed to work for such a crappy company. Joe, you suck.
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July 2021 by Janet W.
If you are on a budget do not rent at budget. Booked and PREPAID a truck to move. The day arrive to pick up. The agent inform us he tried to call and let us know no truck available. Great. We did check on miss call. Only one call. no msg left. Again, CC on file. No effort. Worse, he cannot guarantee at the spot or edit the reservation. We are direct to the 1800 number. Like all 1800 this one is the worst of the worst. The agent will not tell you straight up you can or cannot pick up today. They will tell you I will have inventory manager to call you in 20min. I guarantee you their inventory manager doesn't even exist. 20 mins means never. Yesterday, hired mover, called a day off work, but couldn't move. Lucky my lease not up til later day. Driving 30+ miles and found out can't pick up the truck. How is this business still survive.