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March 2024 by Howard T.
manager played stupid tried to play games to give customers wrong and miss information, I do not tt
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December 2023 by Edwin Arreola
Glorified atm. Bank employees never have time for anything. Try to open an account? You need an appointment. Need an appointment? Month out. Then they just tell you to go to another branch. They also got a hawk of a lady guarding their parking lot. So they got time to stake out who’s actually going to the bank but don’t have time to actually serve their customers. Shut it down Chase.
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November 2023 by TK .DESIGN
Been harassed multiple time by the women who is a Chase employee and sweeps the parking lot outside your establishment. I only see her on her phone until she sees my car then approaches and harasses me and says I’m not a customer. This has happened 3 times. I will be switching to Bank of America have better awareness of your employees. This has never happened to me at other banks.
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September 2023 by Cici F.
poor service, I don't why they don't customer s use their restroom? This is so disrespectful
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April 2023 by XiuQi Liu
Poor service attitude and extremely low efficiency! On 4/26/2023, I went to this bank to repay the repayment. It took me half an hour to repay the repayment in cash. During the process, the staff asked me how much I gave her. It was unprofessional. The balance of the account is unknown, $20 is missing, and I will go again in the afternoon to get it back. It's really too bad! !
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March 2023 by Arnold G.
Amazing service, go ask for Tony Lau the VP he knows what customer service is about took great care of my wife gave her different options and made it absolutely stress free he is the man ...
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January 2023 by G's Kids Channel
Worst customer service ever. Called the branch. A male staff picked up. I asked my question and then he just hung up.
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August 2022 by R J
Should be zero stars. Entered lobby, put name on sign-in sheet. Female employee walked up and asked purpose of our visit. Answered wanted to open new account. Gal stated “no one to help you…we only open accounts by appointment….you need to make an appointment and come back another day.”This is pathetic and unprofessional. This is a retail location, not the commercial banking group or private bank. As a shareholder, I am appalled.
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April 2022 by Yuye Guo
Went to the branch trying to get a document certified by a certifying official for opening a TreasuryDirect account. Yes, according to the instruction on the form, we can go to any financial institute to get it done). However, I was told their certifying official was on leave (This is a lie since anyone with the stamp could certify my form) and that I can try another branch. Then I went to another branch. However, in the second brach, they told me they are not allowed to do it anymore. They said many people went to them with this form, but Chase is not allowed to certify and stamp the form. That was another lie! I just had a friend have it done at another Chase branch. The lady, looks like the manager or supervisor, said well then you can go to that branch. I have had my accounts at chase for almost 10 years, and I was beyond disappointed at the moment. I was not expecting all the lies came from them.
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February 2022 by Trang Nguyen
This 5 is for the team & not for the female tellerthat made poor contradiction.She really affended me by lack of observation whensending me to the next window.I came through entrance first & stop by chair to pullout my wallet when a customer came in afterme( both approached windows).She send me to next window from left toright( switched & surrendered my path of way) forthe other customer. She & customer giggled like it'sOk!Check the camera..
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January 2022 by Trang N.
This 5 is for the team & not for the female teller that made poor contradiction. She really affended me by lack of observation when sending me to the next window. I came through entrance first & stop by chair to pull out my wallet when a customer came in after me( both approached windows). She send me to next window from left to right( switched & surrendered my path of way) for the other customer. She & customer giggled like it's ok! Check the camera...
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December 2021 by JB J.D.
The worst in-bank service I have ever received. I visited the branch on a weekday and waited in the lobby for over 40 minutes to request a temporary ATM card (since my replacement never arrived). Yet, they had 1 customer service agent standing around doing pretty much nothing the entire time. Moreover, I was only spoken to when I was told that I could get faster assistance if I just withdrew cash through a live teller instead of waiting to get a temporary ATM card. Really? How was that going to solve my lost ATM issue? They clearly only cared about getting rid of me as quickly as possible. That said, and as much as I hate to admit it, I have to agree with other reviewers - it does appear that Asian customers get priority service at this branch (how awful).What's worse, I was finally assisted only to be told that Chase no longer issues temporary debit cards. I suppose it was too much to ask to give me that information BEFORE making me waste an hour of my life waiting around..smh. The banker who finally helped me, Jose Cazares, was pleasant though.In sum, if you decide to visit this branch, plan on wasting at least an hour of your day if you need to to see a banker for the simplest transaction. Tellers are few, so teller assistance won't be much better (they had 2 tellers working and 12 customers waiting in line aside from the other 8 customers waiting for 1 of 2 bankers. That was at 10:40 a.m. on a weekday).
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June 2021 by Angel T
By far, this has been the worst chase branch I have been to. I received the worst customer service experience from the teller. She gave me terrible attitude and was very rude. I never plan on coming back here.
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June 2021 by Feng Wang
As a small business customer, I tried many times to deposit $1 bill at this location. The teller always turn me away because I have few thousands $1 bill. Shame on you. They should hire ATM instead of teller.
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April 2021 by Patrick Chea
Great bankers at this location. Friendly and responsive to customer requests!