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September 2023 by Fobbio J.
I'm afraid I disagree entirely with the other comments on this post. They are not just racist against Hispanics. They are very incompetent and rude to their customers in general. I am writing this review for my father-in-law, who is an elderly Asian. The branch manager (Tang) was extremely rude and treated him poorly. He made him wait for almost two hours for a mistake they made and did not even apologize for it.
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December 2022 by Phillip R.
I went in to inquire about general banking and I was very impressed with the manner I was treated, very respectful and well satisfied with the information I received. I will be returning to do more business with Citibank.
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October 2022 by Kevin G.
The worst experience of my life. For one I felt discriminated against being Hispanic. No banker or teller acknowledged my arrival. I noticed they had greeted everyone at the door. Second I waited over 30 mins to see a banker. No one acknowledged that I was waiting there. The main person greeted someone behind me and was going to take them next and I said excuse me I had been waiting here for 30 mins and haven't been seen. She didn't know I was waiting there. The people behind me stated to her that I had been waiting there for awhile. She said to them I am only helping Citi gold members. How the hell would she know if I was Citi gold member or not if she never asked me?! Racism at its pure best. I'm a Hispanic male and the only people she acknowledged where Asian and white. It such a dam shame that I can't even get acknowledge when I'm trying to open up an account.
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form.I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L"She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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November 2021 by Patricia M.
Vicky Zhao is an Amazing human being! She helped my hubby and I with a very long transaction, she was very patient, helpful and professional! Thank you
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January 2021 by Kris I.
The ABSOLUTE worst experience. Please do not open your account at this branch especially with SHON YING. He helped us open our business account and made so many mistakes in opening our account. From registering the wrong name to providing falsely inflated interest rates for the accounts. Moreover he did not provide any folllowup once the account is opened. (It took over 1 week to have the account set up) and Zero phone calls to let us know when to fund the account. The worst part came when we went into another branch and was told our promotion was not APPLIED to our business account!! It was mistakes on top of mistakes! If you want a personal and competent banking experience this is NOT the place or person to see. Trust me, there's many other citi in the area. STEER CLEAR OF THIS BRANCH AND ESPECIALLY SHON YING. I'm reporting this to their head manager as well.
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September 2019 by Stephanie T.
This bank CITI BANK IS THE WORST BANK EVER! I switched because I thought they were going to be a great bank and boy from day one I was just having MIGRANE AFTER MIGRANE ! They have great customer service in my opinion , I will be honest but they have to I'm guessing to try to sway you away from the ridiculous rules they have in place ! I dread having to make a bank call, sometimes I don't want to spend money because I'm like what new curve ball are they going to throw at me this time .... bottom line one representative told me my funds would be AVAILABLE ON A WEDNESDAY and the OTHER REPRESENTATIVE I called said, my funds would be AVAILABLE IN A WEEK....... IF YOUR THINKING ABOUT JOING PLEASE PLEASE DO NOT!!!!!
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February 2019 by Amy T.
Friendly & helpful staff Stephane Chan, help me cash out my Cheques and also gave me a list of Citibank branches which do cash out Cheques for non customer. Thumbs up for this branch and the staff working here.
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January 2019 by Bryan
The service and wait time at this branch is ridiculous . Do not walk in here unless you have an appointment.. I had to wait 1hr and 20mins.. **There is no sense of urgency here*** Bankers here have very minimal knowledge and don't know what they are talking about. (How did the bankers here even get the position?!) **!!BEWARE!!**The staff here will lie to your face just to get you out of the branch and not help you. The district manager really needs to guide this branch and educate staff to provide better customer service, have a sense of urgency and going out their way to please the customer.
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December 2018 by Lydia E.
worst bank!!!!if u aren't a citi bank card holder u have to wait a long time to try to cash your check.they have to take there card holders first,if people keep on coming in you have to wait longer.i waited 20min to try to cash my check...worst service !!!!
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November 2017 by Charlie C.
They don't have a proper area for me to send in my compliant, so I'll just have to post it here. GO to Chase not Citi. Don't bank with Citi, I have been using their services for 5 years now with good standing with my credit card. I received my first late fee because I recently got married. They said they won't help with it since it wasn't a bank error, and won't refund it either because there are other ways I could of avoided it. The customer service rep. only cared that it was the new rule, and didn't try to make things better. I give you business for 5 years with on time payments and you can't even help with one small late fee? No thank you, I have bank with Chase for a long time, and it happened with them recently told me they will reverse since it was my first time and they value my business. Thanks for helping me close my account today, I look forward to closing the rest of my account very soon and moving my relationships with Chase. Poor customer service, poor with banking relationships.
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October 2017 by Lorenzo N.
I am not a client of this bank but was accommodated extremely well. Did the transaction for my bro in law in less that 5 mins. Excellent service