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November 2023 by Julia S.
There's a rogue tire slasher in my neighborhood who got me twice. The gentlemen at the Alhambra costco tire center made two very crappy days way less crappy with their kindness, compassion, and incredible service.These professionals seem to understand how stressful it is to need new tires, and they do what they can to make your experience better. The first time, one of the gentlemen showed me pictures of his cute dog. The second time, they gentlemen found a discount that I qualified for, and it ended up cutting the price by HALF. I am so impressed by the respectful, kind vibes of the Alhambra Costco tire team
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November 2023 by Kiwicat
A few days ago, I went for tire rotation. The next day, I noticed a hubcap and valve cap was missing, so I approached their manager Aaron, later he showed me the footage confirming the they did install the hubcap, but did it show they snap it back properly? I don’t think so, cause I noticed the valve caps were installes very loosely, too.I am upset because the tire center manager Aaron refused to admit it was an employee's mistake, instead attributing the issue to the hubcap being cheap and made of plastic, claiming they are prone to getting loose or missing, yeah, for 1.5 year it was firmly attached to the wheels, and it just went missing the next day after the rotation? Such behavior from an employee at a company like Costco, known for its customer service quality, is simply disgraceful.Update: A warehouse manager was super nice, he helped me solve this issue.
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November 2023 by Lewis Li
Tony a pleasure to work with. Great customer service, fast, direct, honest, timely.
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November 2023 by Doug W.
Waste of time. I scheduled an appointment two weeks back and arrived on time. The tire guys decided to work on other walking customers first and let me waited for two hours. If I can keep my appointment, they should start the job within 30mins.I ended up canceling the service.
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September 2023 by Rich L.
I love Costco but their tire center has poor customer service. Whether it was a phone call or in person interaction, I was met with an attitude and the employee was unwilling to assist. They wouldn't give me any information until a gave them my tire size which I didn't have handy. I asked if they could look it up and they said they couldn't which I know is not true. They said I my tires would come in on Friday but they would call me and it's now Monday with no phone call. In looking at the prices, I don't think I saved any money so perhaps I'll just get a refund and go to a local tire shop.
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September 2023 by Working M.
I came in because my tire had a shimmy. After waiting an hour and a half I find out the only re-balanced one tire. I asked them why they only balance one tire. They said the other three are perfect and zero out, which is impossible because the tires are shaking. Normally, when you go to a tire center and tell them the tires are shaking,they remove all the weights and restart all over again, but not Costco, they leave the weights on and the will take the cheapest easiest route and get you out as soon as possible in my opinion after what happened today. I see why the lines are so long to get an appointment as so many people have to come back to get their tires balanced a second or third timeVery sad business model for consumers IMHO
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September 2023 by Traci Y.
Got a nail in our tire on our way from Orange County. Called Costco tire center and Tony was super helpful! Asked if they could help patch up our tire so we could drive back home. Tony told us to bring it in even though it was already 4 pm on a Sunday. Got it in ASAP and Tony help us fix our tire! Had to wait a little over an hour but worth it! Patched up our tire and it made it all the way back 50 miles no problem. 100% would recommend coming here. Great service for a great value! Tony is the man!
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September 2023 by Nadine Torres
Thank you Costco Tires. I want to highlight Tony's customer service in particular. I was feeling dismissed after my initial phonecall with the tire center, but Tony L. made things right. I really appreciate the work done on my car today.
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August 2023 by Railfan BNSF
I drive 20mins come here,but?????...
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June 2023 by legrandbwana
2 hours and 15 mins. for a simple patch? Ridiculous!! And yes I had an appointment. First and last time.
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May 2023 by Aubrey T.
I have never seen happier employees than the Tire Center employees at the Costco in Alhambra. Everyone is so nice and caring. When I first got my car, one of the employees helped teach me how to fill up my tires with air. When I purchased new tires in January, the employees were extremely thoughtful. I was having other problems with my car and Tony's service was superb. He recommended a close, honest place for me to get my car serviced and checked in on me the following day. Tony is truly a legend and I hope that he gets the corporate recognition that he deserves!
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April 2023 by La Vecina Gacha
me gusta mucho comprar aquí todo es de muy buena calidad
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April 2023 by KETITI SEYOUM
My goodness, I have no words. I paid $500 for my Tesla and this brother comes to me I repaired it for free. I will always be grateful. What a service and nice people!!!
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March 2023 by Brenda Rodriguez
Since I was near I drove to the Costco in Alhambra to have them check and fill my tires. I’ve done this at several other Costco’s never had an issue. They’re always happy to help and get me on my way really quick. As I pulled up two employees were hanging out have a conversation next to one of the stalls as I get closer one of the employees walks away, and the other one looks overly annoyed that I’m asking him a question. I ask if he can check my tires, he proceeded to tell me that there’s two stalls next to the building and I can add air myself (they are self service). I point out that both stalls are in use, he says I just have to wait. I proceed to ask him if he can do it since I have a handicap placard display he doesn’t even answer me and walks away. I go over to Just Tires, the gentleman there is happy to help me check the air on each of my tires and let me know that I have a nail in one of them also mentioned that if my tiles are from Costco, I should go back there since they offer free fix a flat on their tires. I drove back to Costco, where the employee that I had spoken to before and three others are outs sitting on a bench on break. I go into the office. The employee at the counter says he can fix my tire but it’s going to take about 5 1/2 hours before they can get to my car. Since I don’t have 5 1/2 hours to spare I leave and as I’m walking out, one of their employees is helping a guy get air in their tires, even though one of the stalls is available in the self service area. This is plain rude, they are willing to help a guy, but not a female.
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February 2023 by Alex R.
Costco Tire Center in Alhambra has been by far THE WORST tire center I have ever visited. I assumed being a Costco Executive member and taking advantage of the deals Costco offers would be a smart investment, but it's been a disaster from the very beginning. I ordered my tires online on 1/22/2023 and was not aware I had to wait 2 weeks to have them installed since you need to make an appointment online and the only availability they had was February 3, 2023. Even after making an appointment, they claim you can get in the appointment line to be served quicker, but I still had to wait wait in line 20 minutes to be assisted since there is only 1 staff at the front assisting walk ins LOL. Anyways, I dropped off my car at Costco Tire Center on 2/03/2023 which the installation took about 1.5 hours. I got a call to pick up my car at 7PM. Went to grab my keys and walked over to my car. I immediately noticed one of my rims was banged up. Upon doing a full inspection, I realized The Staff at Costco Tire Center banged up all of rims and not one staff notified me. Can you imagine if I would have drove off the lot????? I went back inside Costco to notify a staff in order to file a complain. The first response that came out of her mouth was, if I parked too close to a curb. I was shocked to hear that response. I was later greeted by another staff member who took my claim and took me to the back where I overheard the same gal who stated if I parked close to the curb say the Costco employee who worked on my tires admitting to the damage but not taking responsibility and that "It Happens" to my type of rims LOL. The team all appeared to be very unprofessional were all cover their ass including the managers. To make matters worse, I needed to go back to Costco to get my wheels torqued. A quick checkup ended up being 20 minutes. I requested to speak with the supervisor and showed him the damage. The Supervisor did NOT show 1 care in the world. He literally said nothing to me and walked away while mumbling something over to his co workers. The Tire Center staff are VERY RUDE and very COCKY.STAY AWAY!