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February 2024 by Irene N.
Hate this place so much the pharmacy is the slowest ever come in after work and there are more than 20 people waiting to just pick up. They only have one person working the pick up window. This will be my last visit. And the check out in front of the store is also slow.
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January 2024 by peter KK
Convenient pharmacy
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January 2024 by Chenfang Qi
The line was long and there was one cashier. They need to either hire more staff or install self checkout.
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January 2024 by Myriad O.
Don't go to this pharmacy. When I was checking out there was an elderly couple in front of me. The cashier kept trying to speak to them in English. They were non English speakers. I offered to translate he looked at me and he didn't didn't say anything. I translated anyways. Then I learned they have Chinese speaking staff. Why did you get them in the first place??? They were asking about the other meds and had questions..I told the guy that and he just said they can go down to consultation side after they pay. Finally he went and got someone who spoke Chinese. Why not do that in the first place to save everyone time? And more importantly to help the elderly couple. He Repeating yourself over and over in English. It isn't going to change their ability to comprehend. Then when I went to pick up my meds I had qs. One med wasn't approved and he told me the wrong name of the med. He told me ...I think it was this med. Well I mean you can look it up. But nope. At this point he has not let me even look at which meds were approved. He didn't know why they were not approved and didn't know how it worked on the approvals or why it wasn't approved. He just guessed. Literally said it might be because you need prior authorization. Ok seriously? How do would I know? Very disappointed in this experience. Ok I get you don't always know the answer but no courtesy here. No you will have to call you doctor or you can ask the pharmacist. Just an I don't know. I'm changing back over to the one on main Street it's much further for me but their folks seem better trained.
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December 2023 by Alan T.
Went to drop off a package for UPS pickup. Staff was very nice and efficient. Plenty of parking spaces in lot shared with other stores and market.
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November 2023 by Gloria Sotelo
My pharmacy great pharmacy staff especially Erika
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November 2023 by C D.
do not recommend this cvs... drive a little bit more and go to another cvs or target near by. customer service is bad. rude manager and sales associate service here is bad. i hope upper management see's this .
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October 2023 by Teresa C.
I don't recommend ever going to this location. I'm a first time college student attending school close by, wasn't feeling well and after speaking with my mom I decided to go purchase some medication. I took an Uber and FaceTimed my mom so she could help me and tell me what medication I should buy. I must have been talking to my mom for maybe 10 minutes, also I had my AirPod in my ear so no one could hear my mom. I hung up with my mom and went to get a basket, when I was approached be a hispanic male employee. He asked me to leave the store. I asked why and he said he had gotten complaints about me. I asked what complaints because I did nothing wrong (I wasn't feeling well and all I wanted to do was get medication and go back to my dorm). He didn't want to inform me of the complaints. I asked if I could purchase my items and he said "NO". I was not going to argue so I left and called my mom to inform her of what had just happened. I ended up taking another Uber to Target. I purchased my medication and a few other items at Target and took another Uber back to my dorm. My mom called corporate just to have corporate call this location and have the store manager give her a call to assure her no one at that CVS would ever ask someone to leave. The manager kept on assuring her I must have gone to a different location but my mom had my location and knows exactly where I am all the time, and I have my Uber history. Bottom line, I felt discriminated because: 1- I am a Hispanic female and 2- my sexual orientation is very noticeable. I would not recommend this location to anyone. Avoid any discrimination and go to Target!!!!
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October 2023 by Finneus
The dyed black hair supervisor at the store does not belong near customers. She is insulting she didn’t have time for me. I was trying to ask her questions. She walked away in the middle of it. You should promote the cash register woman on Sunday morning to supervisor and get rid of that other thing.
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September 2023 by bloop a
I’ve been coming here and buying groceries for a very long time and surprisingly my visit today was disappointing. The employees were really rude to me which was shocking. I asked an employee to help me unlock something from a cabinet and gave me attitude saying “not right now go ask someone else”.(FYI he was on his phone standing around.) very poor customer service.
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September 2023 by Jack Edison
Pharmacy technician very bad customer service. No patient.
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September 2023 by Brian F.
If I could give 0 stars I would. I double-checked with my doctor who confirmed sending the prescription to this location but they just denied having it and were unable to give me the very desperately needed medication. Try another location if you are trying to get prescription medication.
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September 2023 by Gene
I called this afternoon and spoke to a lady at the Pharmacy department and tried to schedule a Covid 19 test. The lady told me the test is available and no need to make an appointment and just walk in any time before the store close at 8pm today, So I left from work an hour earlier to get there and was told by other staff at the front desk of pharmacy department that I need to schedule online and the test is not available at this store. I complained this misleading information to the store manager Thomas T and he said there is nothing he can do but just will inform their staff about the issue that I just raised.
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July 2023 by Mona Chang
The cashier wasn't friendly. She had a angry face. She didn't thank me. I thanked her but she ignored me.
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July 2023 by Melissa Valdez
I'm sorry but the reviews I see seem to be for another location then the one I go to. I go to the East Valley location in Alhambra and the customer service I have received is horrible. I don't know if it because I typically go to the pharmacy but in person as well as on the phone, the staff is never apologetic for making me wait long periods of time, have attitude, mix up medication.I have encountered an issue when different providers send medication and I go in to pick up (hours after my appointment) and I am told that they have "just received the order". This never happened with other pharmacy locations. At other locations, the medication was always ready by the time I was able to make it over the pharmacy straight from the doctors office (less then 20 mins.) Now at this location it is very common to expected my medication the following business day. Since I have chronic aliments, the next business day is unacceptable.I am asking for someone with any power within this organization to step in and help resolve these issues ASAP!!!! This CVS is the closest to my house; if I do not see any changes I will be taking my business elsewhere even if it is not as convenient for me unfortunately.