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March 2024 by Diana Vasquez
Usually the food is consistent, but this location had very small portions and was out of the basics...tortillas and green salsa. The staff was not fazed at all... sort of "take it or leave it". Maybe I'll give them another try at some later date.
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March 2024 by Isabel Carlos
Out of regular Coke , out of Diet Coke, and out of 3 more sodas. Dirty floor, awful music. Tortillas were cold. Salsa spilled on my order. The worst service I’ve ever had at a pollo local. Manager should be fired.
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March 2024 by Chef Lychee
Literally every time I come here they are out of so many things. It doesn’t matter what time of day I come & I order something. they are “out of it”… very disappointed.
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March 2024 by Jill Sampson
The Chicken-Baja Shrimp Tostada came without the shrimp, the lettuce was wilted, there was an adequate amount of beans and rice, but the sour cream and salsa was just a jesture.
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February 2024 by Johnny Aleman
They always run out of the basics. I’m surprise they even have chicken. This has happened on several occasions at any time of the day. One time all they had was chicken. No salads, no condiments, tortillas. I went in the morning close to noon and I ordered a double avocado chicken salad and the container it comes in was only filled half way and barely had chicken in it. They should just be called Loco.
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February 2024 by Betty Bet
Unfortunately, the chicken legs and thighs are smaller and can be dry from over cooking or leaving on the grill too long, in hopes of keeping the chicken warm. I have to ask for juicy chicken in the beginning of my order. Otherwise, it's good. All the sides are good. House salsa is okay. Mild. The guacamole salsa is good. The drive through had some issues with reading the right order to the customer, but not checking every side. Therefore, I got another car's order. They probably were offered mine. They were smart to check before they drove off. Unfortunately I did not. I got home and had to eat 2 different sides than I had ordered. Manager fixed it the next day. So, we're all good.
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February 2024 by Joseph Escobar
The worst pollo loco in our local area. I’ve ordered so many times from this store since I live down the street. In person and on the app & I NEVER get my order right. Something is always missing or incorrect. I just avoid this store now and drive another couple miles to my next nearest one. It’s worth it. I suggest the same advice to anyone reading this.
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February 2024 by Jeremy Clem
Slowest drive through of any fast food restaurants in the area. Service inside isn't much better. Food and everything else is good.
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February 2024 by Nick Y.
i went for dinner, chicken was great! i was greeted by a new cashier that you can tell she was in training but manager was there helping her. The vibe in the lobby make sit feel like im in a hacienda. what the differences between this one and the newer EPLs? FYI, miss your salsa bar.
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February 2024 by Kathelynn P.
the food service was incredibly great I was treated nicely and the food was a 10/10. Especially the horchata and chips and guacamole I get it every week.
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February 2024 by Felicity
Food is good, inside dining area is disgusting. Dirty floors, drink area is sticky and liquid and trash all over the place. Restroom was very dirty. I’ve been to quite a few pollo loco locations and this has to be one of the worst for cleanliness. Lady taking our order was not very friendly either.
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February 2024 by Irene Hidalgo
Terrible service, una verguenza, Hispanic people acting like if they were superstars" or not even the owners, never be back, ridiculous. Never going back.
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February 2024 by Eva Gutierrez
The drive-thru person taking the order wasn’t paying attention to the order taken. When we got to drive-up window they missed one order the guy was very rude!
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February 2024 by Frank “LUCIFER” C
They were out of somethings that I usually order, but the place was clean and there was plenty of tables.
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January 2024 by Yoselin M.
I place a huge order and they only gave me 5 salsas what am I gonna cover a 200 dollar order with 5 sauces. The guy responded back with we short staff. They stay packing salsas all day. Never coming back to these location.
