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October 2023 by Jason Gibson
Exceptional service!
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March 2022 by Britney G.
Have come here for years to file taxes. Mr. Ho and Mario are both very helpful always!
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February 2022 by Rosie Bustillos
Mario is a awesome and Friendly been going to him for a few years now!!
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October 2021 by Kathleen Tang
I was there for Live Scan service. It was quick and easy. Be ware they will charge extra fee if you pay credit card, which understandable; however, I paid by personal check and they still charge me extra fee.
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July 2021 by Sydney A.
Came here for live scan, and I was super happy with how things went! The price was MUCH more affordable than any other place I looked into in LA. $3 charge if you use credit or debit cards, and if you take cash try to have exact change. The manager was the only one there, and he helped me super fast. I was probably there less than 10 min. Lots of these reviews say he is rude/not friendly etc but he was very kind to me and helped me with any questions I had. Seems like how you treat him is how you're treated in return! The place itself was a little outdated sure but if I ran a tax business I probably wouldn't be too worried about interior decorating either. Overall happy with the service he provided
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June 2021 by Myron Q.
LiveScan. Haven't been here since 2015 for the Y. $25 fee. But bring cash. Debit and credit card means $3 extra!
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May 2021 by Ruth Jones-Hernandez
Efficient and friendly staff. Recommend their services.
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April 2021 by Nell H.
Michael was very unprofessional. He said my personal information loudly to humiliate me. Even laughed. He said how much i made so loud for everyone to hear. I will not be back here.
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January 2021 by Alyssa F.
I've been filing here for the past 3 or so years and haven't had an issue. Up until i found out that the CEO of this company is refusing to help out their customers with any issues regarding their stimulus checks being sent to this shady place! Whenever i call their offices the older man (who I'm assuming is the manager?) is so rude and unhelpful. He won't even let me ask a question, he just hangs up on me. What an awful thing to be doing to your loyal customers during a pandemic, when so many people are struggling to make ends meet. Although I am very upset with the way Liberty tax has dealt with the Stimulus issues, i am grateful for the help i have received in the past with your tax preparer, Mario. But i don't think i would give them my business again.
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December 2020 by Tony C.
this is the worst tax person i have ever had. Mr Ho did my taxes and i was sent letters from the IRS stating money due no W2 sent when i had no taxes due. This guy is a joke and should have his business licence taken away.The office looks like a hurricane went thru it so how can he possibly know what he sent or where it is. Stay away from this place.
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November 2020 by gabby garduno
Never gave a place a bad review but I came here to do my LIVESCAN and the man here is awfully dirty, not understandable, and very unorganized! Don’t recommend this place!
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November 2020 by David Wushuang Zhao
I went in last week for a live scan, and forgot to bring the application. I called on the way there, and the gentleman (Mr. Ho) told me that it is OK for me to print it at his place. The entire process was swift, and he is courteous and attentive, also provided me 2 copies of the receipt.Please do not take his none-smile attitude as rude, that is just his personality. Excellent service and highly recommended!
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November 2020 by Emily C.
I recently went here for fingerprints/livescan, all that jazz~~ Anyways, I was pleasantly surprised at the PRICE ! It was muchhh cheaper than what my mom got charged elsewhere for the same application process. Used that extra money to buy some bread at 85 degree bakery after yay! The service was prompt, quick, and to the point. $3 extra charge for debit/ credit, so bring cash! I would definitely come back again next time I need my prints done!
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November 2020 by David Z.
I went in last week for a live scan, and forgot to bring the application. I called on the way there, and the gentleman (Mr. Ho) told me that it is OK for me to print it at his place. The entire process was swift, and he is courteous and attentive, also provided me 2 copies of the receipt. Please do not take his none-smile attitude as rude, that is just his personality. Excellent service and highly recommended!
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August 2020 by Shirly C.
NEVER COME HERE!!! This place is probably the shadiest tax place I have ever encountered in my life. EVER!!Today was my first time actually setting foot inside the business. There I saw papers and junk stacked all over the back of the store. The place looks run down and dirty to say the least. So, long story short. My mom, under the recommendation of her friend, came here to file taxes. She owed some random amount which I had paid via check--that she brought over for them to send out. Things were fine until last week when I received a another bill from the IRS for some random amount she owed. Confused, I asked her to follow up--and she did. She came in and spoke to the owner and he brushed her off saying "its nothing---just leave it". Um no. You don't just "leave it" when it comes to the IRS. So I decided to come in myself. Right from the get go, the old man had a bad attitude. Tried to dispute that I had ever paid (although the credit was CLEARLY WRITTEN on the IRS bill). Then when I showed him my actual check from my bank statement, he tried to tell me that theres no proof that it was a check to the IRS---and that he needs to see the actual check....um hello? the IRS has the actual check and the check clearly says IRS in the "pay to" section---seriously? WTF. Next he wanted to see my entire bank statement and get an actual copy--which also sounds super sketch. At the end, he tells me to come back when I can get an actual paper statement my MY bank account. Thats when I lost my shish-ka-bob. Nobody is gonna see my bank account--especially not these guys.The whole time, this man was squinting with his face literally 1 inch away from the monitor--I get it, you can't see--but like c'mon, maybe you shouldn't be doing taxes anymore then. Don't try to argue and make it seem like we f'd up, because my mom followed your instructions---and now we still owe money. Avoid like theres no tomorrow.
