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February 2024 by Irene N.
Hate this place so much the pharmacy is the slowest ever come in after work and there are more than 20 people waiting to just pick up. They only have one person working the pick up window. This will be my last visit. And the check out in front of the store is also slow.
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January 2024 by Myriad O.
Don't go to this pharmacy. When I was checking out there was an elderly couple in front of me. The cashier kept trying to speak to them in English. They were non English speakers. I offered to translate he looked at me and he didn't didn't say anything. I translated anyways. Then I learned they have Chinese speaking staff. Why did you get them in the first place??? They were asking about the other meds and had questions..I told the guy that and he just said they can go down to consultation side after they pay. Finally he went and got someone who spoke Chinese. Why not do that in the first place to save everyone time? And more importantly to help the elderly couple. He Repeating yourself over and over in English. It isn't going to change their ability to comprehend. Then when I went to pick up my meds I had qs. One med wasn't approved and he told me the wrong name of the med. He told me ...I think it was this med. Well I mean you can look it up. But nope. At this point he has not let me even look at which meds were approved. He didn't know why they were not approved and didn't know how it worked on the approvals or why it wasn't approved. He just guessed. Literally said it might be because you need prior authorization. Ok seriously? How do would I know? Very disappointed in this experience. Ok I get you don't always know the answer but no courtesy here. No you will have to call you doctor or you can ask the pharmacist. Just an I don't know. I'm changing back over to the one on main Street it's much further for me but their folks seem better trained.
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December 2023 by Alan T.
Went to drop off a package for UPS pickup. Staff was very nice and efficient. Plenty of parking spaces in lot shared with other stores and market.
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November 2023 by C D.
do not recommend this cvs... drive a little bit more and go to another cvs or target near by. customer service is bad. rude manager and sales associate service here is bad. i hope upper management see's this .
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October 2023 by Teresa C.
I don't recommend ever going to this location. I'm a first time college student attending school close by, wasn't feeling well and after speaking with my mom I decided to go purchase some medication. I took an Uber and FaceTimed my mom so she could help me and tell me what medication I should buy. I must have been talking to my mom for maybe 10 minutes, also I had my AirPod in my ear so no one could hear my mom. I hung up with my mom and went to get a basket, when I was approached be a hispanic male employee. He asked me to leave the store. I asked why and he said he had gotten complaints about me. I asked what complaints because I did nothing wrong (I wasn't feeling well and all I wanted to do was get medication and go back to my dorm). He didn't want to inform me of the complaints. I asked if I could purchase my items and he said "NO". I was not going to argue so I left and called my mom to inform her of what had just happened. I ended up taking another Uber to Target. I purchased my medication and a few other items at Target and took another Uber back to my dorm. My mom called corporate just to have corporate call this location and have the store manager give her a call to assure her no one at that CVS would ever ask someone to leave. The manager kept on assuring her I must have gone to a different location but my mom had my location and knows exactly where I am all the time, and I have my Uber history. Bottom line, I felt discriminated because: 1- I am a Hispanic female and 2- my sexual orientation is very noticeable. I would not recommend this location to anyone. Avoid any discrimination and go to Target!!!!
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September 2023 by Brian F.
If I could give 0 stars I would. I double-checked with my doctor who confirmed sending the prescription to this location but they just denied having it and were unable to give me the very desperately needed medication. Try another location if you are trying to get prescription medication.
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June 2023 by Tony T.
This review only pertains to the pharmacy and not the retail aspect. From my experience with other CVS pharmacy, this is the worst. This CVS operates differently and has a "lunch break" closing period, where all the staff leaves for lunch. There is no one to talk to and the gates are shut down. Other CVS has overlapping lunches where employees take breaks, which is more efficient. The employees do not provide any positive customer service and will speak to you in a grumpy manner. Oddly enough, they all wear masks, but do not wear any protective Eyewear, which defeats the purpose of utilizing PPE as viruses can be airborne. It is very difficult to understand what they are saying through the mask as it is muffled and there is a plastic protective barrier between you and the employee. If you use the app or receive notifications, be aware your prescription may not be filled and you have to wait a minimum of 15 minutes. Overall this CVS pharmacy lacks in positive customer service and is severely poorly managed. The only plus is that the employees speak different languages, but comes exceptionally short performing as a real pharmacy.
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January 2023 by Eileen M.
I had a headache this evening and I came to this CVS to buy Tylenol and Advil. So I went to the pain relief aisle and all the brand name pills were locked up on the shelf. My concern with this situation is that no one ever comes when you push the button for customer service in aisle- "blah blah". So I patiently waited and no one came. I grabbed the CVS brand and went to fall in line. That's when I noticed the long line. There were some customers that had questions and interrupted the cashiers. Simply put, there were not enough employees.
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August 2022 by Grace Y.
Going to a drugstore I always expected to pay full price until CVS came along with their $5 / mo membership. With that membership they refill your account with $10 to spend on anything. Plus every month there are a ton of coupons to get your everyday commodities (cvs brand and non cvs brands like diapers, mouthwash, snacks) that can make your total bill knocked down by 20% or more easily.
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July 2022 by Gigi L.
Staffs are very friendly and helpful They greet every single customer and very knowledgeable on their products
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June 2022 by Leah B.
The supervisor or manager here named ANTHONY was most rude and unhelpful. He went out of his way to not assist me when his online order system was not working. Then he wouldn't honor the online price so I could buy the item in-store. He had the worst attitude and refused to do anything at all to help. I don't know where this guy got his training from, he desperately needs additional training on what customer service is.
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April 2022 by chi l.
Today I was at this location picking up photo magnet. The picture was cropped a bit off. The courtesy clerk Thomas was very helpful and friendly and offered to redo that 1 picture on the spot. I was very pleased abd thanked him for his customer service. Often days people may not go the extra mile. Thanks again Thomas!
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April 2022 by Hugh M.
Very friendly staff! No wait while picking up a ups order. Very cool inside as well on a very hot day.
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February 2022 by Larry W.
As you can see, I gave CVS a 4 previously. Unfortunately, quality of the service of the pharmacy has recently gone down. Often they are out of medications. One medication I needed has been out for almost a week. Sometimes when they text me to tell me that it refill is ready it isn't. The techs are still very polite, but often they don't have the resources to be of good service. Some of this may be a result of covid and increased demands, but I don't get this service I used to.
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September 2021 by Caesar L.
Painful and bloody flu shot. The staff were very helpful. The pharmacist, however, did a lousy job at giving the flu shot. I've been taking flu shots every year (and covid shots earlier this year), and I would not have complained about the pain if it wasn't 5 times worse than any shot I had ever received. Still, I thought it was in my head, until I took off the bandaid a couple hours later. I had never seen so much dried blood on a bandaid after a vaccine shot. I showed my fiancé and she was shocked at the amount of the blood too.