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December 2023 by michael g.
Elvis at New Century BMW is an all star! Honest and reasonable. I'll be coming back to him every single time I need a car moving forward.
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December 2023 by T F.
Ken is my go to. He is very reliable, helpful, fast and efficient. Ken always gets me exactly what I ask for, goes over and beyond to make sure I'm satisfied. In love with my new car. - Monique
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December 2023 by Bee F.
I definitely recommend New Century BMW. From the moment you walk into the dealership you're provided with a warm welcome and acknowledged by everyone with a smile. Yi-win Ting and Elvis are two of the best!! Kevin is an amazing service advisor and always ensures your needs are taken care of. They treat you feel like family. Thanks Yi-wen and Elvis for getting me into this beautiful M 850i.
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November 2023 by Feras F.
Ken Chau and Saeed were very professional, courteous and honest. They took care and patience helping me spec my vehicle, provided timely production updates and have an incredibly smooth delivery process. I'd recommend them to anyone looking to purchase/lease a BMW in Southern California!
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November 2023 by Jeremy S.
Definitely the best dealership I have ever been to. My rep Elvis helped me order my BMW M4 Competition back in May kept me updated as time went on. I was finally able to pick it up this past Friday. Everything we spoke about in May he kept his word. Truly appreciate Elvis and his team at New Century BMW. If you're looking for a place with outstanding service and trust worthy people New Century is the place you want!Thanks Elvis!
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September 2023 by Silvia Martinez
It’s always a pleasure to service my vehicle with Kevin Luu, he has always provided me with great customer service and answers all my questions. Also the technician Ken Miller is so knowledgeable and professional, I trust him 100% with my car. Daniel at the front desk was also so helpful, he assisted me with getting me in a loner vehicle. Absolutely recommend New Century service department.
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September 2023 by Eduardo Barrientos
I have been coming here to service my vehicles since 2020 and have always received great customer service from service advisors Eric and Shawn. They have taken their time to explain the details of service needed and provide recommendations on what is best for the car. Never have felt like anything was being pushed towards me to buy. I will continue to come here, thank you Shawn & Eric.
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August 2023 by Nikita Gnedin
I recently had the pleasure of purchasing my dream car, a BMW M4, from Elvis Blohm, and I cannot express enough how grateful I am for his outstanding service and expertise throughout the entire process. From the moment I walked into the dealership, Elvis made it his mission to ensure that I had the best experience possible.Despite the challenges posed by my credit history and paperwork, Elvis demonstrated a level of professionalism and determination that far exceeded my expectations. He truly went above and beyond to secure the necessary approvals and financing, working tirelessly to make my dream a reality.Thanks to Elvis Bohr's exceptional service and hard work, I am now the proud owner of my dream car. I would highly recommend him to anyone looking to purchase M cars or any car from that dealership. His professionalism, expertise, and dedication make him an invaluable asset to the team.
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August 2023 by Annie Leung
My advisor was Jay, he did a great job explaining everything before I even asked. Made the process very easy and painless. He was very patient and detailed through out the whole processes and kept me updated the whole time. The team knows exactly what they were doing and was as quick as possible at getting my car fixed. Thank you for all you help.
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August 2023 by Kelly Kaufmann
Gonzalo has been incredible to work with. He’s been super helpful and very quick to respond every step of the way. I changed my mind a few times about color and having certain items included in my car and he was very patient during the process. The car buying process is normally such a pain and so time consuming, but Gonzalo made this seamless and within less than 2 weeks, I’m getting the car I really want. THANK YOU for making this process wonderful. Highly recommend!
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August 2023 by Traci Bucknor
Best car buying experience ever. We purchased a used SUV we saw online and drove an hour to the dealership to see Anthony. He is so personable and knowledgeable about everything BMW.We were treated so well and fairly by everyone we worked with.We were in the market for another car and ended up going back the following weekend, drove another hour to see Anthony and the BMW team. Both cars we purchased are used (2019 and 2020) and in pristine condition. We are now a BMW family and New Century BMW is the only place we will shop.
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July 2023 by Christina Esparza
I had made an appointment for 8:00am. I was probably the 3rd car that pulled in for my appointment. Service advisor didn’t call me until 8:35. Another customer who had the same appointment time as myself didn’t get called to his service advisor until 8:45. He was upset at 8:30 that nobody had seen him and still had to wait another fifteen minutes before being helped. How does this happen when you are the first cars in for service?I never was contacted by my advisor for an update on my car. I had to continually call and try to get through for anyone to pick up. When I got through, my advisor was at lunch. I asked the receptionist to have him call me, he never did. This was already 3:30 in the afternoon. The video done by the technician was never received on my end.Very poor service for such an expensive car. New Century, you dropped the ball multiple times that day. Extremely disappointing all around.
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July 2023 by Albert Connie
I had not one but two nails in my rear right tire and limped it into New Century BMW service to get it checked and fixed. Turned out I needed a new tire, which of course means two new tire. Shaun, my service advisor, did a great job a locating the hard to find tires - shortages everywhere. Also, Daniel at the loaner desk was able ti find me a loaner vehicle on short notice and kept me mobile.
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July 2023 by Will Yee
A great and smooth experience from start to finish. Ken C. was knowledgeable about the product and offerings, courteous and got a great deal done for me. Delivery was smooth and didn’t take longer than needed and got me everything needed. Definitely recommend!
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July 2023 by Maddie Gonzalez
This was my first time at New Century BMW and it was by far the best experience. Thank you to Yiwen, Chris, CJ, and Sean for having the best customer service and helping me get my dream car! Appreciate how flawless the process was.