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December 2025 by Sergio
Horrible staff, picking and choosing who they wanted to help instead of following the queue. Taking 10-15min breaks at the back in between customers. Only answer they had was keep waiting.
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December 2025 by Franky G
If efficiency is the hallmark of good service, the Spectrum Alhambra location is failing the most basic metrics. I visited during a period of notably low foot traffic, the store was essentially empty, yet the wait time was disproportionately long.
The issue here is not capacity; it is apathy. Despite the lack of a crowd, staff members appeared entirely unconcerned with the queue, offering no acknowledgment to waiting patrons and displaying a frustrating lack of situational awareness. Watching a team move with lethargy while customers wait in a silent store creates an optical failure that is hard to forgive.
While I eventually concluded my business, the experience was a testament to poor floor management. This was not a busy team overwhelmed by demand; it was a disengaged team failing to respect the customer's time.
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December 2025 by Erudite Journey
I just walked out of here feeling really good. I got here 10 minutes late for my appointment and was seen immediately. The associate gave me all my options based on what my needs were and we sat and figured it out. I really felt heard and seen.🙏
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December 2025 by hui Tian
The staff named Shawn is lacking of professional knowledge, can’t answer simple questions, he is not only can't calculate the correct amount of bill but also gave customer bad attitude. He definitely needs more training, both professional knowledge and how to provide service.
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November 2025 by DAVID QUON
I am extremely happy with the service at the Alhambra store. The manager was very helpful and professional. The staff were all excellent.
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November 2025 by 陈伟
I had an unpleasant experience consulting and processing business here. A slightly overweight Chinese female sales representative was very impatient with my explanations, and this attitude made me very uncomfortable. I hope she can change her work attitude.
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November 2025 by COD4 R
Ridiculous to wait 2+ hours ➕ to return spectrum's equipment, why can they have just a line for return? What happened to this store?
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November 2025 by Marsha Ellis
Spectrum corp obviously does not care much about this store nor the community it serves!!!!!! Customer support, communication and overall handling is the absolute lowest I've experienced in any retail store. Seriously considering going back to ATT even though their services cost more! Read the other reviews and you'll learn what thw consensus is.
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November 2025 by Linh Nguyen
Being here two times. Every time it wait was so horrible. I gave up the first time because o waited 1 hour and 15 min. The second time almost 2 hours wait. I wish spectrum would make it easy just to return the equipment.
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October 2025 by Charles Gene
Wonderful customer care
Brian made getting a new phone easy
Everyone in the store was wonderful and attentive to customers
Thank you all for the help
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October 2025 by The Prepaid World
I'm black. Don't go. Its definitely a preferred ethnicity kind of place. Not offended, just pointing out the obvious.
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September 2025 by Mark Wang
I took one and half hours waiting in line, but she let me call the hotline，feel not good
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September 2025 by Tim
I had a very disappointing experience with an employee named Bryan at this location. He was extremely impatient and unhelpful, and his attitude made me feel very uncomfortable and unhappy. I hope that management will take this feedback seriously and improve the customer service.
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September 2025 by Justin
wait for a long time , bad attitude
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September 2025 by Christina Flores
Located in a shopping area. Needed to drop off some equipment. Bit of a wait but very nice, helpful people.
