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March 2024 by Rosalinda Lopez
Fabi was very good
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March 2024 by Chen Lane
“?My original nums got lost here??!?!”From prepaid to postpaid plan, and there’s a typo from the manager so I lost my original nums, extremely awful , now I cannot login my bank account and social media, and already spent 4hour and 3 times to be here and right now haven’t get my nums backSucks ???
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March 2024 by C Martínez
Very efficient excellent customer service
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March 2024 by Chuy 1
Got a great deal on my new phone
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February 2024 by Mary L Limon
Fabi was amazing thank you
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February 2024 by Geoff Jennings
Incompetent thieves.She told me they couldn't get the device (which T-Mobile sells) to work. Refused to refund the $35 I paid for activation. Was rude and told me to come back the next day to speak with the manager. She got all upitty because I pointed out that T-Mobile sells the device and she said I "slammed" my driver's license down.This was my third visit. It was my last. Avoid this location.
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February 2024 by Darrell Williams
I was there for 20 minutes totally ignored
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January 2024 by Carolina
Customer service rep advised me to return a device at any tmobile store. So I came here since I was nearby but employee there said I couldn’t return there, I had to go where I originally purchased. Called member serv again, was told that was not true. Went to another location(not where device was purchased btw ) they took the return for me. If the employee at this location just didn’t want to help me she could’ve said that instead of lying about not being able to.
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November 2023 by alyse
Wow! Alexander, the manager at T-Mobile at 333 E Maine has been a huge help in sorting out technical problems with technology. He is kind to, from my view, every customer who has walked in, personable and assists his employees enthusiastically. Thank you T-Mobile. He is your prototype for excellence.
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October 2023 by Blaise Myles
I just got home from being helped at this location and just wanna give a big shout out to Josue who helped me ! he answered all my questions, so nice and professionally, and when he didn’t know the answer, he would ask his colleague, stayed overtime about an hour and a half just to assist me, and was overall so kind and interactive! I work for retail and I’m currently a seasonal manager at a big department store and he is exactly what any manager would look for in an associate! Thank you Josue!
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September 2023 by Perla Rodriguez
Staff is friendly and helpful. I just wish they had more staff, waited more than 44 minutes to pick up a device.
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September 2023 by Jason Wu
It was a great experience. The staff “ Adrian” was super friendly and professional.
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August 2023 by elizabeth carr
I visited yesterday(8/14/23) and was waited on by Raphael. Raphael was very & Polite and patient. He helped me set up my phone . I wish there were more employees like Raphael. T-mobile Raphael deserves recognition!!
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July 2023 by Delia Marsellos-Traister
Walk in, waited for a turn, and the staff member walked off to the ‘back room’, without even acknowledging us. Waited a few more moments, she did not return. After the challenges I’ve had with T-Mobile with online ordering and customer service, I almost went home & was going to NOT switch from ATT. I did end up at a different location & got what I needed.
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May 2023 by Steven Lee
I went to Monrovia T-Mobile store for upgrade my I phone to 14 pro max and want to pay off , doesn't want to pay monthly for 2 years , but I don't know why the associate for some reason can not help me for pay off the phone ; so I went to Alhambra store for that and I have good experience at this location also the associate help me and answer all my questions ; I had good impression from this store and I appreciated all the help !Yes , I highly recommend T-mobile Alhambra location !
