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December 2023 by W
The other week, dropping by to handle a small transaction. A long-haired and skinny lady, seemingly having an indifferent or going through the motion attitude, wonder if she was having a long day, or too much of a fuss for her to handle a small case.
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October 2023 by Yihan Bao
I was here for a wire transfer. I’ve arrived earlier at 14:07 with an appointment at 14:30. I asked officer there they told me I can come back at 14:30 pm. But what I saw the consultant I made appointment is free. So I came back around 14:30. And when I said that I want to make a wire transfer. They said oh our wire transfer had ended at 13:30pm. I was like: what? You are free to help with just 1-2 mins for telling me the info but ask me to wait and come back and told me I am able to do wire transfer? And even ask me to call online. They are not professional and eager to help just wait there to be relax and sign off
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July 2023 by Sage Maguro
Rude, rude, rude I went in to open a CD and then the woman behind the desk started to make an account. I was told to have a check instead of a routing number so I go back home and get my check book. The other woman in the office tells me I need to make an appointment because they’re busy. They weren’t doing a thing. Now I have to go back a third time, forget it I give up!
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June 2023 by M L
Tiffany was awesome. Spent quite some time helping me open two accounts yesterday afternoon while it was close to closing time. Appreciate her help, patience, and attentiveness. Really appreciate how staff here are very friendly and helpful.
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August 2022 by Joe Shaw
Yup, it's inside the Albertson's. Great service from the team there. Go get some cash, open an account, and grab a latte from the Starbucks inside the Albertson's as well!Might want to check their website first to see the services offered, as it's a small footprint location.
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June 2022 by Nick Smith
Not much I need to say other than my wife and I walked in with $2000 in $1 bills and they were happy to help us count them all while keeping alive a conversation and making us feel very welcome.
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March 2022 by Auiq kasda
Julie and team are amazingly helpful and competent helping me open a business account
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March 2022 by Roxanne Morales
The worker r so friendly and very helpful..
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June 2021 by HairFreek B.
If you like spending limits, deposit limits, an app that doesn't work, and rude service, this is the place for you.Somehow, two accounts were created upon opening one account. My first deposit wasn't recognized so I kept getting alerts warning me that my account set up was incomplete until I made a deposit. Annoying!!!Then, I deposited $1400 but my balance only increased by $50. I'm not sure why. My deposit continued as Pending for 2 1/2 days.Since I was told several times that I could only spend $200 in a day, I used it several times at Magic Mountain not realizing I was spending more than I had intended. I checked my balance several times throughout the day and my purchases only said Pending. The charges didn't include any info on the business the charges were from. At the end of the day the app updated and told me I spent over $900. Impossible!!! But since no business info is included I can't determine if it was me or a fraudulent charge.I decided I hate this bank and went into my branch office. I arrived at 8:45 in hopes of being the first customer, only to find out they don't open till 10 am. I waited patiently.I asked the banker to close my account. She asked if there was something I needed help with. I started to explain my problems with this bank. She became argumentative. She said every bank enforces spending limits the first 30 days. I'm fkg 48 yrs old! That lie was insulting to my intelligence. She argued that this branch stays open till 6:45 on weekdays and no other bank does that. Lol!She made it difficult to close my account. She wasn't trying to offer easier alternatives. I had to figure it out myself. As of now, my account is still open and I have to visit another branch tomorrow due to Pending charges.Did I mention their app is useless?
