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February 2024 by Linh Y.
Last weekend before meeting up with my Mom and my brothers + their family for an early 2024 Lunar New Year celebration lunch, I needed to get some new money for the red envelopes. There aren't very many Wells Fargo Banks (WFB) that are open on Saturdays in the San Gabriel Valley (SGV) area. Fortunately, I found this one right in Alhambra. Yes, I do drive all around SGV for good eats plus banking needs LOL. The outside has two ATMs available for use. The inside was clean and well kept. Upon my entry, there were a couple customers already at the teller station and no one was in line, but me. I was up next... cool! Just a tip, if possible, go to the bank when it opens and right before it closes so you don't have to wait in line for too long. The bank teller who assisted me was very nice. I asked for new $20 bills... she didn't have any, but she had new $5 bills so that's what I got. I should have gotten the whole stack of $500 worth of new $5 bills for future Lunar New Year gifts and/or any celebration red envelope gifts, but I didn't. Oh well... maybe next time. My bank visit was very quick. Got my money and I was on my way. Now that I know this WFB is here, I'll be back for sure. Thank you! P.S. This WFB is right around the corner or so from Jollibee and Tony's BBQ... nice!
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August 2022 by Martin R.
No stars should be an option. I am working on my mother's estate. as administrator, and Wells Fargo will not grant access the funds for someone who passed more than two months ago. I had an appointment and have now been waiting over an hour and a half for them to disperse the funds. Now they claim they can only disperse 1/3 because I have other siblings, . So they each need to go to into a branch to receive a portion?!?
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August 2022 by Sader G.
its amazing how the customer service changes from branches. I've been going to the main & Raymond ave for 4 years. This is the first time I've received poor customer service. Even after Wells Fargo took of advantage of my spanish speaking mother and opened 4 accounts for them to make numbers and commission i still stayed with them. I am very disappointed, This branch needs some training. The manager did not seem to care of even try to find a solution to the problem. I've been in Customer service for the last 22 years, one thing you don't do is let a customer leave unhappy.
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May 2022 by J J.
This review is for the business account associate - Ms Jennifer Gallo who refused to open a business bank account for my dad because he doesn't speak English, which is totally racist. She refused to provide any help because she lied right in front of our face that they cannot serve people who doesn't speak English?! Are you serious? We called other branch and confirmed there is a translator line plus there is someone to translate for my father. If you don't want to work or provide any help, you can basically quite your job and go somewhere else. Other than that, SHE IS RUDE, CARELESS and ARROGANT. She doesn't even care if we report her or not, plus she looks down on asians which you are working in a 626 area. lol
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January 2020 by Roger N.
Close to home, good customer service, never a long line. Sometimes there was no one in the line before me. Staff has good attitude and hasn't made a mistake yet!
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December 2019 by Michael H.
I've been banking with Wells Fargo for quite sometimes now. Knowing my personal and business relationship with Wells Fargo, Adam Gomez is the one to see - he is very prompt and professional that cares about his customers. Adam Gomez has assist me throughout my present and future capitals. If you need someone that will help you with your business needs and get your questions answered Adam Gomez is your best point of contact. It's a pleasure of having him as my business banking specialist.
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November 2019 by Stevo O.
This Wells Fargo is the closest to home and easily accessible with a huge parking lot shared with Smart and Final and other stores. The staff is pleasant and efficient. Knowing this is one of the newer banks, it is nice to come in and just relax. Something to consider is that this Bank has parking for just using yhe teller machines, which is quite nice if you're in a hurry. Other than this unique feature, it is a well run Bank with all the creature comforts I'm used to.
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October 2019 by King J.
To find the best customer service and business banker Adam is definitely the banker you want to assist you and your business banking needs . Very professional,honest and very knowledgeable about any of your business banking needs . Thanks again Adam for always helping me when needed . All the best MR Jones
