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December 2023 by Veronica Ortiz
By far the worst branch. Especially the mortgage person that lady is behind incompetent. I placed a complaint and of course Wells Fargo took her side. I’ve taken my business to Chase. Don’t go to this branch or that person save yourself the headache or working with incompetent people who will only waste your time.
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October 2023 by Mary Lopez
So disrespected by so called female manager. I walked in before noon today and that person came up said I need to use ATM. Told her I'm depositing into the account that is not mine. She said she understood and repeated use ATMor go somwhere else
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August 2023 by Samantha W
When the line reached me I indicated that I needed to open my safe. Then teller didn't tell me that the procedure had been changed. I waited for a long time at the window near the safe. Then another worker came and said if I needed to open my safe, I'd have to wait in line! So the first time I stood in line for nothing and I need to stand in line again! What’s wrong with your teller ?
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July 2023 by Zhi Wang
When the line reached me I indicated that I needed to open my safe. Then teller didn't tell me that the procedure had been changed. I waited for a long time at the window near the safe. Then another worker came and said if I needed to open my safe, I'd have to wait in line! So the first time I stood in line for nothing and I need to stand in line again! What’s wrong with your teller ?
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April 2023 by Twon Malone
Love going through the drive thru at this location
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February 2023 by Alma Chaidez
There's usually one to two windows open and when I see more people in Windows is because they're doing their own work, training new people. This bank is the worst, I feel they don't care much about customer waiting in line.
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February 2023 by Elizabeth Dichoso
Needed to settle an issue with this bank, we were previously turned down by another branch due to staffing issue. We’ve decided to walk in in in this on 1910 W Main St in Alhambra CA.Again, we advised to set up an appt but I insisted we need to seen today. I approached this nice gentleman & he helped us out .A lot of bad reviews with WFB, but Hong Taing went over & beyond.He is very pleasant & showed genuine interest in helping us . Hong saved the day! He guided us to the right path; my husband & I are forever grateful for Hong.
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January 2023 by benjamin albanes
Only two people attending 30 customers, I've been waiting almost 45 minutes to make my business deposit that's too much they need to more personal
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November 2022 by Hui Chen
Great customer service, Diana was so helpful and patient to assist me and my friend to retrieve old statements.
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January 2022 by Liza Luna-Chan
I made an appointment. They were quick to bring me in and answer questions. Diana did a great job?
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December 2021 by frie s
Horrible service the workers are so stuck up. They only do things when they want too and are not helpful at all. They Only help if they like you. They do not give options they are just useless. Also if you have a support dog they will bother you and tell you no dogs EVEN WHEN YOU HAVE THE RIGHT TOO HAVE YOUR DOG.!!!
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December 2021 by Mark B
Long lines with only 3 tellers available. Management / staff standing around instead of helping out and assisting employees with customer service...
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November 2021 by Amanda Angelica Ruiz
This is the worst location I have been to there are always lines waiting for 10-30 min just see a teller and cash my check there are multiple workers here but they only have 2 tellers open this is poor management poor customer service
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October 2021 by S
Despite the messy and difficult Covid situation, the manager Myriam was extremely kind, resourceful and professional. My teller was also very helpful. The line was long, but I appreciate their efforts to help everyone in a timely manner. Heads up: You need an appointment for a sit down consult ??
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October 2021 by Debra-Borquez Murillo
It was nice and fast at the ATM machines.