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October 2023 by WG chan
I had a rather disappointing experience at this service center. Firstly, I had to wait for a staggering 1.5 hours just for an oil change and air filter. And no queue before me. Secondly, their recommendation was completely ludicrous and unprofessional. My work was completed on 10/02/2023 with an odometer reading of 182,043 miles. Yet, they suggested I should have had an oil exchange on 7/16/2021 or at 168,200 miles. How does that even make sense? To top it all off, they removed the old service data stickers from my car but failed to replace them with new ones.
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October 2023 by WG c.
I had a rather disappointing experience at this service center. Firstly, I had to wait for a staggering 1.5 hours just for an oil change and air filter. And no queue before me. Secondly, their recommendation was completely ludicrous and unprofessional. My work was completed on 10/02/2023 with an odometer reading of 182,043 miles. Yet, they suggested I should have had an oil exchange on 7/16/2021 or at 168,200 miles. How does that even make sense? To top it all off, they removed the old service data stickers from my car but failed to replace them with new ones.
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September 2023 by Megan K.
I have been here 4 times. 1 time I got there right after they closed and they still mounted and balanced 2 tires I brought in for free!! The other 3 times, I brought in a single tire to be mounted and balanced for my work. I never paid for any of the work they did. Amazing!!!
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August 2023 by Victor Benavides
Very bad service over priced they wanted close to 1,ooo to fix my car your crazy replace rotors you guys replaced them you forgot !!!!! Do not take your cars there.
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July 2023 by JJ V.
Had front and rear brakes done on a Friday. On the second day of driving it on the new brakes, I started to notice smoke coming from the passenger's side front wheel well. Then heard what sounded like bad brakes. Tried to make it home, but the car had trouble braking going 20 mph and as I slowed down to a stop the car started shaking like the front axle was going to fall off or something. Had to get it towed to a tire place near my home and they found a missing bolt on the caliper and the caliper just half hanging on. I almost rear ended someone because of the trouble braking and had to yank on my parking brake just to avoid that collision. When I called (calmly, on the side of the road) and let them know there was an issue, I was told cheerfully "Just bring it in and we'll take a look at it". The car was not safe to operate, so I was told "Have it towed in." If there was negligence on my part, I would take the financial hit and have it towed. But the negligence is on Y Tires and very bad craftsmanship that could have cost serious financial and physical damage. And the carefree attitude from the staff ensures I will not be coming back. Been coming here at least 15 years and my last visit will indeed be my last.
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July 2023 by Jennie L.
I'm sorry to write this review but I'm fuming because I just waited over an hour to get an oil change when I specifically asked when I entered the building how long it would take to get it done. They told me 30 mins. Had I known that it was going to take over an hour I wouldn't have stopped here. You know when you're pacing around because you're running late but everyone else is taking their sweet ass time? That's how it feels trying to get my freakin car back right now. I paid in advance to hurry it along, I ask how much longer when it hit an hour they tell me 10 min max and here I am 20 mins later still waiting. I should have just gone to jiffy lube because in the end the oil change cost $70 which is pretty much on the higher end of oil changes I've gotten. Honestly if you have the time to wait it's fine but if you're in a hurry do NOT come here... all I can think is maybe she meant 30 mins from when the mechanic started working on my car? I don't know I can't explain the sheer timing panic I was feeling after an hour of waiting because I had to get to work and this basically gave me so much stress before my day even started.
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June 2023 by Diana I.
Oil change fast for$25 if you bring your own oil. I recommend this place. Pretty quick service
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May 2023 by Max G.
First and last time I come here. Extremely rude. Didn't want to help me. Dont even say hi when I walk in. This place is a scam.
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April 2023 by alvin l.
Honestly I believe the quality of services have gone down here. Having been a customer here for at least a few years now, there are several instances over the last few years that tell me they are not putting effort into doing a satisfactory job. It's becoming more shoddy these days.1. Was getting very low mileage from my car, from 42 mpg's to around 32 mpg's now. Asked them to check it, they said i need to get a throttle body fuel injection and spark plug replacements, total was $420. It's been a few months now and I don't notice any improvement at all in my mileage. $420 wasted for nothing.2. After that service, I noticed the check engine light kept coming on, didn't know what was up so I brought the car back in. Was told that one of the mechanics didn't push in one of the connectors all the way. This is minor, but this tells me they aren't checking everything before handing the car back over.3. Needed to get an auxillary battery replacement for my vehicle. Had Y Tire replace the battery for me. Should have been a brand new battery that got replaced. After 2.5 months, something went wrong with the brand new battery and again it needed to be replaced. They didn't charge me an additional cost, but something is up with the quality of the batteries that they are putting in vehicles, even if they say it's brand new.4. Needed to get 2 tires replaced. Had them do it for me. The store manager said they can get the tires the same day. That turned out not to be the case. So had to wait another full day until i got new tires. But I needed to call in and find that out myself, they didn't call me or notify me. Also the brand of the tires were changed from what was agreed to another brand without notifying me, I needed to find that out by talking to the customer rep.
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March 2023 by D C
This place is wonderful to service vehicles. Omar is amazing, he is extremely helpful and caring person. So far, great experience here.
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January 2023 by Gene C.
My tire had an embedded nail and was leaking air. Y Tire & Auto Repair in Alhambra quickly patched up my tire so that I could safely be on my way again. Mike in customer service was very helpful in explaining the tire repair, and did not try to use high-pressure up-selling tricks. Definitely a worthy place to consider for tire repairs!Service: Tires
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January 2023 by Eli “Jha” Mercii
When I brought my truck there, only thing wrong was a spark plug stripped. When I got it back, AFTER PAYING $500+, My ROM's kept skyrocketing and I had to give it gas to start. Never had those problems. Also none of my indicators worked after. Never had those problems either. Two days after my truck COMPLETELY gave out on the freeway while driving in the express lane. I was told by then when I called back that "It's not our problem" ??Service: Engine repair
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January 2023 by Albert Cheng
On 1/13/23, I brought my car to Y Tire Alhambra store to change the tires and got very upset about the attitude that Mr. Bert, a store employee, gave me. I was requesting Alan that I would like to keep the label which is affixed on the tire, Alan said it was ok to let me keep the label, but Bert, the big guy, told him to not give me. Bert then was approached to me and yelled at me “you are too much ……. “ . I asked Alan to retighten to bolts for one of the tires to make sure it’s secure. I told him I didn’t feel comfortable and will lose my life if the bolts are loose. Bert stared at me saying “we can’t re-tighten the bolts “. His nasty attitude made me very angry. Please investigate this incident, if you don’t, I will report it to the Best Business Bureau, Consumer Bureau.
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January 2023 by Elma McIntosh
I was helped regarding low tire pressure. I was treated so well. I will return for tires when I need them.
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December 2022 by E. C.
A nail got into my tire causing a slow leak while I was driving to the unfamiliar town of Alhambra for the holidays. During a period when many other shops were closed, this location in Alhambra was open and repaired my tire in a quick, no-nonsense manner! There was no attempt to exaggerate the work needed to get me safely back on the road or to sell unnecessary services.There should be more auto repair shops like Y Tire & Auto Repair and more customer service people like Mike!
