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August 2024 by kodie li
Worst experience ever in my life.
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August 2024 by Jason Che
Horrible service! They got the money from regional centers for my daughter and they doesn't let my daughter play in the swimming pool, they said she doesn't has PA with her so she can't play in the swimming pool.
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July 2024 by leon chen
On June 19th, we visited the YMCA in West San Gabriel Valley, arriving around 1:00 PM. Since our previous three visits did not require life vests, we assumed the same policy applied this time. My daughters were enjoying the pool until Valarie Gomez, the branch owner, arrived.
While enforcing policies is important, it should be done consistently. My older daughter knows how to swim but cannot swim for extended periods, while my younger daughter was fine with wearing a life vest. However, the life vest provided to my older daughter was so uncomfortable that she started crying when they made her wear it. No one seemed to care except me, so I swam over to Valarie Gomez to discuss the situation. She was dismissive, not looking at me while I spoke and insisting she had to scan the pool.
Frustrated, I asked her about the rules. She pointed to a policy sign across the pool, which was vague about swimming proficiency tests. I explained the situation to my daughter, and suddenly, Valarie Gomez approached us, no longer needing to scan the pool. She told my daughter, "You have two choices: either wear a life vest and stay in the pool or leave the pool if you refuse to wear one." This upset me, as her tone was inappropriate for addressing an eight-year-old. The YMCA is supposed to be family-oriented, and the owner should be more kid-friendly. My daughter became even more upset, crying harder.
Frustrated by her crying and Valarie Gomez’s unprofessional behavior, I told my daughter to get out of the pool so we could leave. Due to the wet conditions, it was difficult to remove the life vest, and I had to push her a bit to help her get out quickly, fearing more trouble over the life vest rule. My daughter, now even more distressed, sat on the pool edge crying. A lifeguard came over to talk to her, but I told him to leave her alone. He then accused me of abusing my daughter, escalating the situation.
Valarie Gomez intervened again, trying to kick me out. Furious, I challenged her. She made a scene, rushing to the exit and instructing the front desk to call the police. My daughter is now traumatized and never wants to return to this YMCA.
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July 2024 by Brenda Chen
Many of the staff are very nice, but there is one middle-aged female staff member who is extremely rude. She said to my child, 'You have only two choices: either wear a life jacket or leave!' She was very harsh! I cannot understand encountering such discriminatory treatment in this wonderful community! Now my child has a psychological shadow because of this place. If you come here to learn and practice swimming, don't come. Here, children under 12 who cannot swim are required to wear a life jacket, even if parents are accompanying their children to practice swimming! If this requirement is so important, why was my child only asked to wear a life jacket on our third visit to the pool? She was really rude, and I have reason to suspect she is racially discriminating against us!
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July 2024 by Michelle Harvey
Water aerobics on Monday & Wednesday then Zumba & Chair exercises on Tuesday, Thursday & Saturday have me looking & feeling better than ever at 67 years old. My 33 year old daughter loves the activities also as they help energize us as well as making us look & feel great. The people are amazing. The staff is fine. I highly recommend the Alhambra YMCA for fitness & social activities.
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June 2024 by Marcia Gurrola
Talented instructors. Friendly classmates. Clean facility.
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June 2024 by S T Smith
A beautiful place not only for physical exercise but also a place for healthy friends & family fellowship. A group of lovely staff team, well management, creates a loving & caring environment. A very clean swimming pool with the temperature not too cold and not too warm. Love it! Sophia :)
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March 2024 by Lizett Gonzalez
They are unreachable via phone.... their website non- functional.
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September 2023 by Vivian Robles
Quick and easy. Went for booster shot
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September 2023 by 忻惠國（忻惠國）
Changing the course too much
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September 2023 by David Hu
Is this facility closed?
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July 2023 by Yu Ding
Ridiculous so called nonprofit organization. As a customer, they have not received any payments due to my bank accounts closure, it should have been an automatic cancellation or contact customers for confirmation situations but this place decided to build up a balance on customer even tho when customer have stopped using their facility and service since!!! You will not get a penny from me and you are for sure losing my business!! Unbelievable
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July 2023 by Jill Anderson
My son goes to day camp here and the counselors and school nurse are really attentive with the kids. My son has lots of fun here every day with all of the different activities they plan for the kids.
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June 2023 by Tatyana S.
I definitely would NOT recommend the summer day camp that this ymca has. I would say it is just "okay" for older children but for anyone younger then 5 I would definitely not recommend. They had a hard time finding my child upon pick up and they were extremely disorganized. My child did not enjoy their time here. They were most definitely not an advocate for my child.
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June 2023 by Anytime Promotions
My son goes to their Summer camp program. Very convenient as you can drop off your child anytime after 7:30 am and pick them up as late as 5:30pm. They have weekly field trip. A nice pool on-site to swim in 2 or 3 times a week. Counselors are nice. Great option for working parents.
