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January 2024 by Andrew B.
I called to get my lifted truck towed, they came and picked it up very quickly with a flatbed. They had great service and I will be calling them again when my old truck breaks down.
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January 2024 by Setare V.
Their truck driver lives in my neighborhood and keeps parking his flatbed commercial vehicle on our street for days at a time. This is my third time leaving a review they keep deleting them which I am not sure why. The city has been contacted the police have been contacted but no one has solved the issue. The truck does not fit or belong on a street like that it isn't safe it blocks the view for other drivers. And it takes away spots from people they would otherwise tow. The area has very strict predatory towing practices, I have been towed by them several times so to see them parked day in and day out is a huge slap in the face. PARK SOMEWHERE ELSE. The code you cited is for RV not commercial vehicles.Someone else should tow this loser, be professional park your vehicle at work at the tow yard not in the neighborhood where people live, asshole.
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December 2023 by Kevin C.
Horrible company that rips people off by towing their cars that may have violated a parking issue and they charge $500 for a 5 mile tow, then they aren't open on Sat or Sun so they charge another $200 a day. This place is a rip off and they should be ashamed of themselves. Never use this company if believe in people shouldn't be ripped off. They are a joke! Gave 1 star because I couldn't do negative stars.
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December 2023 by Grace S.
I was at Aliso Beach with my two boys (7 and 4 yrs.) in Laguna Beach today. We turned off the car for a few minutes but when I went to go turn on the car, I heard a clicking sound, and knew it was the battery!I called AAA and they immediately sent Cristian to service my vehicle. He got there in10 minutes and was so polite, thorough, and kind. He told me my battery was dead and wouldn't hold a charge. He asked me what I wanted to do and I told him to replace it. He immediately drove back to his garage in the Canyon to get a new battery for my car. It can be a little iffy being at a beach when it's pitch black outside, but the boys and I felt safe and comfortable because he started my car so we could stay warm until he came back. He was back in 20/25 minutes. The entire experience was 5-star because of Cristian and his professionalism!!!
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December 2023 by Chris H.
Called you guys to get some advise and help on towing a 1948 Plymouth, some guy picked up and said hold on I think we can do what your asking but Im not a dispatcher so let me as a dispatcher. Then got hung up on, thanks for the help.
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November 2023 by N N.
AAA assigned these guys to come out for a battery service. In the initial contact with AAA, I asked them to make sure the driver bring a replacement battery for my car. (I did this because a few years ago, I called for battery service, but the driver did not bring a replacement battery, and I had to wait 40 minutes by the side of the road while he went off to get one). When the dispatcher called to confirm the service, I also reminded her to make sure the driver bring the correct replacement battery. And then, when the driver called me to confirm he'd be arriving shortly, I asked him to confirm he had the replacement battery. He said he did, and he even confirmed the price AAA quoted me. He arrived twenty minutes later than the ETA I was given, and guess what he forgot to bring? Yup, forgot the battery and made me wait in the rain for over a half hour while he disappeared to go get one. When he came back, it turned out he didn't bring the proper tools, so he used an old pair of pliers to loosen the nuts on the battery connectors and the one on the battery hold-down clamp, stripping them all in the process. I even offered to let him use the socket set I had in my trunk and he refused, opting instead to use the old pliers. Also, there was a bit of corrosion on one of the battery posts, making it hard to remove one of the battery connectors. But since this knucklehead didn't bring any tools he could have used to pry the connector loose, he instead grabbed the wiring harness and started pulling it back and forth. That's when I told him to stop. I got my tools out of the truck and took the battery out of the car myself. If you need a battery service in south OC and AAA tries to saddle you with these morons, do yourself a favor and ask them to send someone else.
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November 2023 by Daron Meehan
Aliso Viejo Towing damaged my fully restored, "cherry" 1971 El Camino and refused to pay for the damages. Their truck driver/operator incorrectly towed my vehicle for 20+ miles to the repair shop and ended up causing $3k in damage that they refused to pay for and then stopped answering/returning calls when I called them out for it. They offered to "split" the costs, which was just insulting, when their drivers are inexperienced and untrained, and the owner and manager refuse to take responsibility.Service: Car towing
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October 2023 by Alexis L.
AAA please get another company I have never dealt with somebody so unprofessional. The dispatch lady continues playing malicious games acting like she sent a truck. (Since 6pm) it's now 4pm the next day I have been waiting and being sent confirmation after confirmation. Nobody shows. I call to ask what is going on and she goes on to tell me to "go f#c% myself "and hangs up. She apparently thinks it's cool and funny, poor girl must be really hurting or never felt loved. Either way, she needs some serious help please get her help she needs to be a customer service employee. I'm absolutely blown away by this company-do anything you can to have aaa send ANYONE ELSE. Wouldn't recommend to anybody. Read the other reviews. It's quite simple- the Common denominator: the OPERATOR.
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October 2023 by Angel Vazquez
I got my car tow and got a$720 fee when I get it out of my transmission it's damage and la pendeja vieja toda llena de Botox was laughing at me saying that the car was messed up acting like she owns the place and scream at me like I'm tu pi Che marido!! No mames . Car needs to be tow back to my place WE ALL WHO GOR THEY CAR DAMAGES STOLEN ITEMS AND RIDICULOUS RATES SHOULD BE TOGETHER AR THIS PLACE AMD SPEAK UP SO OTHERS KNOW AND DONT USE THEM ANY MORE
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October 2023 by Benjamin Christensen
Extortion. Cost me $500 to get a vehicle that was towed and only in their lot for less than 24 hours. Also both the ladies who answer the phone are extremely rude
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October 2023 by Brian Goodell
Best tow company out there!! Polite, professional, and helpful. Accidents happen, I felt completely respected here!Thanks! Aliso Viejo Towing & Storage!
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October 2023 by Ab Mitchell
Worst place everI came to help my friend , to get his car outService sucks too slowFront desk ignores people she is on the phoneAvoid this place
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September 2023 by Roberto M.
Quality??? my car got tow ? I pay the fees. Just to find the car trans got damage and the ugly camel face lady on front was laughing and told me is a messed up Junk !!! Then try to scream at me like she owns the place they tow ilegally and don't even care to door right. Since the sheriffs department does do sheet bout it. Couse they get a fee for every car they tow
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September 2023 by Geo
Mike came to help out with commercial vehicle on Aug 11, 2023.Fast and efficientGood customer service
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August 2023 by Conor N.
Wish I could give 0 stars. Terrible response time, no showed but said they called me. They didn't. Dispatcher was rude. They'll tell you they're 10 mins away then not show. Use anyone else but these pr!cks
