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February 2024 by Mistress 3vil
Employee was really helpful i think his name was chris but he helped me out w my tire even tho he couldn't do anything about it he told me how to get it done.
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February 2024 by Diane Rifkin
Today I had an unexpected issue and Big O Tires (Aliso Viejo) saved the day! Yesterday AAA installed a new battery. However, AAA neglected to do something that would recalibrate the inside electrial system (radio, navigation, etc). I was at a loss.Since I purchased tires at Big O last September, and had a great experience, I thought I'd stop in and ask if they had any suggestions for me. Even without an appointment, Corey resolved my problem.George and Corey continue to provide excellent customer service. I highly recommend them. I am a loyal customer!
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January 2024 by Eric Poulsen
Great place. George will get you sorted.
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January 2024 by Hamid Bakhsheshi
I’ve been going to this Aliso Viejo Big O for decades. Always courteous, upfront, honest, and very friendly. I have nothing to complain about. Other big o’s, not so much.Utter professionals, I thank you. Have moved miles away but will come back.
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January 2024 by Joel Weiler
George and crew are excellent!
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December 2023 by Tuesday Johnston Figueroa
Fast, affordable and thoroughly looked over everything when I got an oil change.
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December 2023 by Pat Ward
Brought my new Mustang in with a screw in the tire. Thank goodness it was between the treads. I know you can plug a tire but also know you need to plug it from the inside out to ensure it will last. Corey was awesome. Before I could even get the words out about the plug, he mentioned they plug from the inside out. They get it. Had it done in less than an hour. Customer service is second to none. Highly recommend.
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December 2023 by David Gates
I was about to leave for work, and I noticed a screw in my back rear tire and it was halfway flat. I drove slowly to Pep Boys and they told me that I would have to leave my car there for about 4 hrs and there was no guarantee that could get to it that day. I drove a little further to Big O tires there next door to Tony Pepperoni's Pizza. David, the manager, greeted me with a smile, told me he could get me on my way quickly. In less than a 1/2 hour, my car tire was patched, and other tires checked, and he casually & professionally recommended to me some additional items my car needed next time I replace my tires. I thanked him, and I asked him how much I owed him for his services and assistance today....wait for it...he told me, "Oh I am not going to charge you anything, i just hope the next time you need tires or shocks, you will think of us!" David just earned a new future customer and Pep Boys just lost one!
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December 2023 by Jeff
Came to get a tire patched on a Saturday morning. George helped me out, they’d were really busy but George got it done right away between other jobs. Great old fashioned customer service. Will definitely return.
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October 2023 by Scott Tidwell
Like all ways the service that George and scott give you is amazing the only place I go and highly recommend anyone to use them for any tire or car service
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October 2023 by Jon Camio
Great experience. George was very personable and knowledgeable. After the alignment was done he gave me feedback on what was done and how best to maintain everything. Great experience. I'll be coming back. Thanks everybody!
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September 2023 by Shahana Khan
I had been having an on going issue with my car vibrating/shaking randomly while driving. I took it back to dealer and left with no solution. Todd and his team actually listened to me and gave me honest feed back and ACTUALLY fixed my car!! This is one of the best experiences I’ve ever had while dealing with car problems. Not only was everyone kind and hardworking they are extremely knowledgeable! I will only be bringing my car to them. Also, they did NOT try to talk me into getting unnecessary work or add ons!Thank you Todd and your team!-Shani
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August 2023 by Kirk Vinings
On my third visit to service a routine tire pressure sensor I left after 2 hours waiting for someone to take action. Very slow service, poor customer awareness, employees seem to value everything else over delighting a customer. The staff had no clue how long a “simple” repair was going to take so I get to sit in the hot parking lot searching for shade. Don’t trust their marketing materials proclaiming to “want your trust”. Trust is earned and this is certainly no way to do that! Across the parking lot is Tucker Tires, I will be going there tomorrow…
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August 2023 by Lisa nicholson
I always have a great experience at Big O tires. George is always so friendly and helpful. Prices are comparable and I never have to wait long for my vehicle to be serviced. Everyone that works there is friendly, helpful and trustworthy.
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August 2023 by Kirk V.
On my third visit to service a routine tire pressure sensor I left after 2 hours waiting for someone to take action. Very slow service, poor customer awareness, employees seem to value everything else over delighting a customer. The staff had no clue how long a "simple" repair was going to take so I get to sit in the hot parking lot searching for shade. Don't trust their marketing materials proclaiming to "want your trust". Trust is earned and this is certainly no way to do that! Across the parking lot is Tucker Tires, I will be going there tomorrow...
