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September 2023 by Jenn K
I've been a member of Capstone for several years. Arilda has always been so helpful, professional, and kind!!! I'm always blown away by the service I receive and I couldn't recommend a better place for your savings, loans, investments, or other service needs!!
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March 2023 by Jay M.
I set up an account today online. I came in as a new customer to make a deposit and I don't have a debit card yet. Berna said she can look me up using my name and date of birth. I handed her my ID and she could not look me up in the system. She asked for my social security number out loud and I repeated it three times because she couldn't hear what I said. She repeated my ssn and a few customers came into the office. Berna mentioned she couldn't look me up so I gave her my grandma's information because we have a joint account and she said I have to go and fill out a form. I mentioned why I have to fill a form out if you didn't ask me initially. I was upset because she was able to help me out with my information but couldn't assist me furthermore. I filled out the form that was required and I went to another teller. Luckily that teller apologized for her for the employees actions. I mentioned I understand but it just puts a bad taste of my mouth because I'm a new customer. I thank the new teller for helping me. Thank you again. Berna: Please note if any social security number is being asked, please ask a new customer to write it down and not say it out loud! Anybody can do anything with a social security number so please be aware of people's safety!!
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September 2022 by Fae M.
I had to make a deposit, today, on behalf of my father. In addition to receiving excellent customer service, I received far more. The person that assisted me was Tracy. During my transaction, Tracy became aware that the reason for today's transaction was as a result of me assisting my father who is ill. Tracy was very kind, and empathetic, and gave me far more than what I expected to receive as I made the deposit. I truly appreciate Tracy and the kindness that she delivered. Tracy, kudos to you and thank you for your kind support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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December 2020 by Courtney Mcdaniel
Love this credit union. The staff go above and beyond customer service. They were very helpful and patient in answering all my questions regarding a personal loan. They are absolutely the best.
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February 2020 by Trang
Ok what do I say. I've had so many issues with this bank. I constantly have my card declined for "anti-fraud" reasons. Today, I accidentally put the wrong pin in TWICE and had my card put on fraud alert and I could not use it.
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October 2019 by Cesar Mendoza
Capstone Federal Credit Union is a federally insured, member owned financial cooperative. The Credit Union serves its members by providing savings, loans and other services in a convenient, equitable and competitive manner.
