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November 2023 by Rachael R.
Horrendous customer service. Do not come here if you are expecting to get served or get any help.
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May 2023 by Jake P.
Citi is the worst bank I ever used and this branch is the garbage king. I just closed my business account in Citi and move it to Wells Fargo. Please read my story before you walk in this Citi branch. First of all, it's my bad to open an account in Citi because of their promotional bonus. Then I started my nightmare. After opening the account and transferring funds into it, my first use is to make wire transfer to my vendor which is only about $7K. I found I can't make wire transfer online due to 'access blocked......error code OP002'. I called Citi customer service which is from that error message. It took me 1.5 hours to talk to 5 different departments in Citi over the phone but nobody could resolve the issue. Someone told me I should use different browsers; some told me my browser settings is related to this issue; some said my vendor's account is high risk and blocked...... Okay I followed up what they told me and retried but still had same error. At the end, they told me to call the next day because business department is opened on that day. The next day I called again and talked to business department and others in Citi over the phone. Still nobody had the clue and is able to fix the issue. I found their customer service just transferred me to another department if they don't know what to do. I am the ball kicking back and forth among their departments. Finally, their security department told me they can't verify my identity and asked me to go to branch! Okay. I went to the branch and one banker told me this issue was caused by tokens. Because mine is the new account, I need to apply for token before using wire transfers. No problem! How nobody in those different departments in Citi knows this? You think this is the end? No....... That banker helped me to apply for soft token but he didn't how to do it. He needs to call other bankers and said would send me the email in 24 hours...... I got the email in the evening. When I tried to make wire transfer after obtaining token, I still can't do it. I called customer support but they told me my account settings is messed up by the banker in branch. Okay! I visited branch and they told me that their bank is too busy and asked me to go help from online. I told branch the online services asked me to visit branch to solve the issue. The branch guy said those customer services don't know how the branch works. Then I went back home and called customer services again. Customer service told me they can't do anything but need to go branch again. If the branch doesn't know what to do, I call customer service and they teach them to do....... Is this a bank? Nobody knows what to do and the bankers in this branch are arrogant and mean. This is really a nightmare to me. I hope my experiences could help you to avoid Citi and those bankers.
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March 2023 by JL L.
Atrocious customer service. Teller can't help you because you need to speak to a banker. Banker can't help you because he's gonna be busy all day. Meanwhile I can't access my money. Garbage bank branch.
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November 2022 by JON T.
I went into this branch yesterday to cash two residual checks that I had. I am recuperating from open heart surgery so it was an effort to get there. The two checks totaled $12.50. The bank refused to cash them claiming that they don't cash checks for anyone. I couldn't believe it. What bank doesn't cash checks? By the way, I secured my mortgage through Citi about 25 years ago. I am giving this review "one star" only because I can't give it negative stars. I will NEVER do business with Citi again.
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April 2022 by Dona S.
The worst ATM ever it was not taking my cash . I just blew it I made a trip all the way down there because I couldn't make it at 10 o'clock on Saturday now I have to go back another trip it's awful I never experience this problem with any other ATM
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April 2019 by The A.
Well, I've been a customer of this branch for a very long time. Unfortunately the quality of service is totally gone down over the years. The one star is for the tellers who I have no issues with. However the ones that seat behind desks need to improve their service. All they do is smile, sweet talk and promise to solve issues. Once you leave, everything promised is just forgotten. I couldn't believe that they sat on a document I've personally delivered for over 2 weeks and caused me so much headache because of it. After 3 trips and 5 phone calls, I am absolutely done with them. Closed the account and will not be back again. I will take my business where they do appreciate me as a customer. You can't run a bank that has a different branch manager every time you go who acts clueless. No shortage of banks.
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August 2018 by Some P.
I have been a customer with them for many years and the last few days they closed my account without my knowledge. I have talked to them about it several times and they say everything is fine but then my ATM card was blocked when I tried to withdraw cash to buy food for my kids at the beach. I have thousands of dollars in my account and they DONT CARE . I would go to another smaller bank that can treat you better .
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February 2018 by Julie R.
My brother and I needed to close our deceased mother's account. Pinar Etienne jumped through hoops for us, making phone calls to enable us to do so. It isn't easy to close such an account, but she persevered. Very grateful for her help.