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August 2024 by Jackeline Morales
My husband made an appointment for an ultrasound on his torn Achilles. They originally scheduled his appointment at 2:30 then called to reschedule it to 5:30. He went at his newly scheduled time just to find the office closed and claimed that he was a “no show” for his appointment.
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June 2024 by Arland Van Horn
I called late in the afternoon and got a next day appointment for x-rays, which I thought was great. I was seen promptly and all the staff with whom I interacted were professional and courteous. I was amazed actually, at how quickly I was in and out. I've even gotten radiology reports starting to come in only a few hours later. I would definitely go back and would definitely recommend. I saw several low reviews related to billing, so I'm reserving one star until I see that, but to this point, it's been a great experience.
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May 2024 by cathy Cumberland
This office runs well.Easy access from the parking structure.Easy sign in.The staff is professional. They took me in for CT on time.
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February 2024 by Nancy Kelley
Great! Nice staff and everything went smooth. I felt very comfortable.
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December 2023 by Elisa G.
I came back today for another mammogram and DEXXA and loved the technicians. They are top notch and made me feel less anxious so that was a plus. Now I have to wait on pins and needles for the results to appear on MyChart.
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June 2023 by Kenny G.
While the technicians are friendly and professional, their customer support and billing practices are some of the worst I have experienced.After significant challenges attempting to acquire an estimate pre-date-of-service, they proceeded to bill in large of excess and take no responsibility for lack of response, transparency, or accuracy. Ultimately, even with my insurance company backing, I still faced lots of headaches. Initial lack of response should have been a warningTheir practice is horrible, especially considering the nature of health-related services, and their financial services dept should be fired. Even if they're convenient or covered by insurance, I would highly recommend you go elsewhere as the end result cannot be trusted.Check other Google reviews for similar issues. Good luck.
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May 2023 by Valene Basua
Go anywhere but this place. You will pay at least 90% less anywhere else. They run this business under their hospital EIN, so you will be billed hospital $$ instead of an office visit. I could have paid 10$ (my co-payment for office visit) for my radiology appointment. I made sure prior that I'd pay my co-payment only then was billed 250+$ afterwards because this was billed to my insurance as a hospital visit. Not sure why I have to pay more because I'm supposed to know going in that this facility is under their hospital EIN. I've been to other hoag offices and have been charged only my 10$ co-payment for various different appointments but this was the only facility I had to pay as a hospital visit.I think the hospital needs to say prior to the procedure/appointment what will be paid. I signed something reflecting this but there was no total amount. They know the procedure I'm doing prior and they have my insurance information prior so I'm not sure why weeks later I get a higher amount than what I was communicated.If I knew before going in I'd pay 200% more than I was communicated I would have cancelled the appointment and went elsewhere as other places don't operate under a hospital EIN.I did call their billing to verify and that's how I found out their company operates under an EIN, someone there did say "you're right you could have went literally anywhere else and paid a lower co-payment" so they are aware this situation happens.Just for this review purpose it's just based on the billing process. Although I'm upset with the billing this place still was a very pleasant experience with the staff and treatment I got but my review is only based on my billing experience.Someone has a similar review to this billing issue below. I wish I would have seen the review before making my appointment.
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April 2023 by Valene B.
Go anywhere but this place. You will pay at least 90% less anywhere else. They run this business under their hospital EIN, so you will be billed hospital $$ instead of an office visit. I could have paid 10$ (my co-payment for office visit) for my radiology appointment. I made sure prior that I'd pay my co-payment only then was billed 250+$ afterwards because this was billed to my insurance as a hospital visit. Not sure why I have to pay more because I'm supposed to know going in that this facility is under their hospital EIN. I've been to other hoag offices and have been charged only my 10$ co-payment for various different appointments but this was the only facility I had to pay as a hospital visit.I think the hospital needs to say prior to the procedure/appointment what will be paid. I signed something reflecting this but there was no total amount. They know the procedure I'm doing prior and they have my insurance information prior so I'm not sure why weeks later I get a higher amount than what I was communicated.If I knew before going in I'd pay 200% more than I was communicated I would have cancelled the appointment and went elsewhere as other places don't operate under a hospital EIN.I did call their billing to verify and that's how I found out their company operates under an EIN, someone there did say "you're right you could have went literally anywhere else and paid a lower co-payment" so they are aware this situation happens.Just for this review purpose it's just based on the billing process. Although I'm upset with the billing this place still was a very pleasant experience with the staff and treatment I got but my review is only based on my billing experience.Someone had a similar review to this (which I saw after my appointment) and it has been taken down or removed, I was trying to find it to reply to or expand on.
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December 2022 by Shelley Salehzadeh
Awful experience! Not only they completely screwed with my insurance submission (now I’m running between their billing department and insurance it to fix their mess), they are rude and unapologetic about their mistakes (both billing and MRI). I had to do an MRI twice because they made a mistake and instead of apologizing the technician was huffing and puffing and giving me attitude when the error was 100% on their end, we were almost done with the MRI when the technician came to the room and said we have to start all over again. I was in the MRI machine for one hour with a needle in my arm.Unless you are desperate, avoid Hoag imaging!!
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December 2022 by Ben Phone
Imaging itself was good, but the worst experience with billing I've had. Causing me so much stress and incorrect costs.
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September 2022 by Paige B.
Location is easy to get to with plenty of parking. Scheduling was easy and office staff and technicians went out of their way for us. I brought my daughter in for ultrasound and x-ray. They were very kind and gave her a warm blanket, while she was waiting in the lobby, and made her feel very comfortable. They are very professional and office and rooms were clean. I will definitely be bringing my business here in the future.
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December 2021 by Senthil Kumar
They overcharged us for an ultrasound done at this place compared to a place like West-Coast Radiology. They billed the insurance as "Outpatient Hospital Visit" so that they can charge a lot more although this facility is a stand-alone facility miles away from the Hoag Hospital, Irvine and has no overhead of the hospital. They don't tell you upfront that you will be billed a lot more than any other standard ultrasound service providers nearby. Unless you would like to be charged a twice or more for the same service, I would not go to this place for any imaging needs.
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October 2021 by Ivana S.
I just had my 2nd-ever mammogram at this location and everything went smoothly. There was no waiting, the facilities were clean and up to date, and the staff was polite and helpful. (I also enjoyed the warm gown provided.) My technician, Arlene was considerate and made me feel at ease and as comfortable as could be expected. Though a little nerve-wracking, the procedure was not painful at all. Plenty of ample parking to be had and an easy-to-find location made it even better.What I would like to improve:* make it easier to book - online would be great.* allow online check-in/form-filling instead of an iPad that everyone touches* provide an easy to access patient portal for medical information to be shared between current and prior doctors & imaging centers.
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December 2020 by Lynn Marine
I have always had a positive experience with the Aliso Viejo location. They are helpful, positive and bring you in very quickly. I always schedule my mammograms, bone density and chest X-rays with them and have for 5+ yrs.
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December 2019 by Jeri Johnson
I have had a couple MRI’s and a couple CT Scans at this location. I have never had to wait very long. The staff is so friendly and beyond helpful. Every time I’ve had my procedures done, they gave me a copy of the report and they also had one sent to my doctors. I’m highly claustrophobic and they are always very sympathetic to my feelings. I want to thank Hoag Aliso for being so awesome!!!
