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November 2023 by Tim J.
Kevin is exceptional and has been servicing my car for years. He will never suggest you repair something without fully explaining your options and timelines. An honest shop is hard to find and when you find one, you need to stick with them. He's got a customer for life and I don't trust anyone else. Amazing value and couldn't be happier. 10/10!
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November 2023 by Shultz C.
Kevin and team are the best. We have been taking our family cars (multi-generations) to him for years and he is always responsive and provides extremely fair prices and sound advice. It is rare to find shops that have your best interest at heart and Kevin and the Pacific Automotive team, always deliver. Thanks for making it happen Kevin!Sincerely, The Shultz family
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August 2023 by Brett Caplinger
Kevin and team do fabulous work, my "Go to place" for excellent car service!
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July 2023 by Kevin
Didn't fix my oil leak that they charged me for, bent my heat shield next to the transmission causing a bad buzzing sound, didn't burnish the brakes properly after replacing so they have been squealing since they were replaced, there is a bad clunk after they did the wheel bearing, and what finally made me write this review - they couldn't even be bothered to remove the old spark plug wires or route the new ones correctly. I noticed it when doing my oil change that a new spark plug wire was wrapped around the dipstick tube and saw the old wire still hanging in there. I wouldn't trust them to check my tire pressure.
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February 2023 by Grace K
Kevin and his staff always provides the best possible customer service.
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January 2023 by Chase Coyle
The guy at front desk (Brian I think) needs a raise, he was handling a rush of customers like a pro. These guys were great, brought my Jeep in a day or two before Christmas with a big problem. They had it back to me the next week like nothing, even let me shop others stores after they quoted me, parts that had to be ordered and everything. Fair price for parts and labor, car came back with things fixed that I didn’t even know were broken. 10/10Service: General repairs & maintenance
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December 2022 by Alessandro A.
Justin did a wonderful job servicing my Tesla S, brake pads and flush. Friendly and professional.
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September 2022 by Brandon K.
I just had my alternator on my Lexus replaced by Kevin. I am beyond happy with their service. Kevin was so awesome and not only did he do a 5 star quality job on my car, it was fast and the best price ever. I will take my three cars only to Kevin going forward, and I highly recommend you all do the same. I promise you will be beyond satisfied. Thank you again Kevin for everything. You are awesome!
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August 2022 by Michael M.
I have been going to Pacific Automotive for over 20 years, through 2 locations and 3 owners. They have worked on my Jeep, Chevy Truck, VW and most recently Toyota. Took my car there after Toyota told me a new engine would cost more than my car was worth. Kevin and team gave me options to replace the engine with a low mileage used one that was less than the cost of putting a brand new engine in. We agreed on a price and they said it would take 7-10 days....4 days later they said it was done and tested to be working perfectly. I picked up the car and it ran better than new! I've had zero issues and they assured me that if anything came up just to bring it back. Their service, professionalism, and fairness was way better than what I received at the Dealership. For years I have recommended all my friends and family and will continue to recommend them.
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August 2022 by Valerie G.
The people at work here are really good kind and honest I went here to get my transmission fluid flushed or changed or whatever and they let me know that the valve cover that was replaced by the previous auto shop that I went to was basically plastic garbage and let me know if I have some kind of warranty with that shop that I should go back to them and have them replace it with a better one. They did replace my wipers which I didn't ask for and charge me for it which I wasn't really that happy with and they did not fill up my windshield wiper fluid but other than that no real complaints. They were fast
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August 2022 by Mike Marchant
I have been taking all of my vehicles to Kevin for 20 years, and will continue to do so until I can no longer drive - the crew is honest, and knows how to get it done right the 1st time!
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July 2022 by Kelsey R.
My husband had been here before so I walked in today asking for a routine service. My car was finished up within a few hours and I am so thankful for this shop! Thank you Kevin for your kindness.
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June 2022 by Mandy Y.
These guys took me in at the last minute when an emergency popped up with my vehicle. They were super helpful and the price was really reasonable.
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May 2022 by Jill B.
We brought our Volvo in because it had a check engine light. Kevin ( the manager) was very accommodating. He went over the results of the diagnostic. After service we had the check engine light and it seemed we had to get our fuel injectors replaced. Kevin was quick to order the parts in order to get our car to us sooner than later.
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March 2022 by Shell X.
Walked in with a nail in the tire. The other shop next door had their hands full so they told me to try Pacific. I'm so glad I did! Kevin was super nice and had his mechanics working on it right away, no wait. In about 10 minutes my car was all fixed up, checked and ready to go. Art did a great job! I was surprised at the price they charged me-- less than 2 gallons of gas in todays market. I'm so thankful for their professionalism and efficiency. Honest, fair and best customer service, this is a wonderful place to bring your cars to!
