-
December 2023 by John Noland
My visit was on a Saturday for the purpose of sending a wire transfer. The receptionist said the wait could be 25 minutes, it was much shorter.While taking g a seat in the waiting area an older man came in and inquired about an international wire transfer. It sounded like he was expecting the transfer to be sent that day. And wanted to order the wire online. The receptionist patiently explained that international wires could only be sent on weekdays by visiting or calling. They didn't support ordering wires from the app or website.This exchange continued for several minutes with the receptionist remaining calm and re-explaining what the credit union could do and offered suggestions, including checking with the Wells Fargo branch a couple of door down. Eventually the man realized he was at the wrong place and thought he was at the Wells Fargo branch all along!As for my transaction, I was able to order my wire transfer with no problem. Additionally, my banker was able to open a checking account and printed "temporary" checks for my new checking account and HELOC. I quoted temporary because the checks look like regular checks with my info as if received from a check order.
-
November 2023 by Kenneth G.
Last month someone hacked my schools first accounts No money taken /thank God Still a pain to change accounts info - then my retirement payment went to my old account Them back to CalStrs So WTF ??- no money to access ??When I went to get things straightened out -I met Jenny Lopez - Super- Supervisor She was so supportive and so gracious We are gonna miss her as I just found out she headed East to the Murrieta branch Thx to all the staff at Schools First
-
June 2023 by Esther L.
First time, coming to this branch. Natalie is so nice and helpful. I didn't understand what my auto loan message and didn't know why my payment was push back months later. She help refinance my auto loan and with a low payment. She made it so easy and smooth transaction.
-
May 2022 by Steven T.
Their member and loan application was very easy and fast. Called their customer service and didn't have to wait long
-
May 2018 by James L.
Super convenient location for members that also need to grocery shop. Can get a little busy at times but the staff is always great to bank with. ATM is also available at this location if a teller service is not necessarily the basis of the visit.
