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January 2024 by Ryan Kriwanek
Strange situation today when buying a soda here. Maybe a scam?Ricardo (staff at the mart) told me that last time I was there my credit card was declined. He showed me a receipt for beer and 12 ice creams from 11/29/23 (something like $60). Me: I’ve never bought beer here and I think I’d remember buying 12 ice creams. Ricardo: you never paid for these things and now I have to account for this.
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July 2023 by Christopher Roberts
Pump didn't work. Had to move to different pump
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March 2023 by cody
Credit card got skimmed at this location on 3/04/23. Will not be using this station again until they take cyber security more seriously and enable their Apple/Google Pay/Tap feature that is already on their pumps but not activated.
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March 2023 by Cody Jones
Credit card got skimmed at this location on 3/04/23. Will not be using this station again until they take cyber security more seriously and enable their Apple/Google Pay/Tap feature that is already on their pumps but not activated.
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July 2021 by Elaine Gronberg
I’ve filled up and washed my car religiously at this gas station for 21 years. Today I paid for the most expensive car wash they have, the ‘ultimate’ ($11). Unfortunately, I didn’t get the ‘ultimate’ add-ons, like undercarriage/wheel spray, triple foam wax, etc. What I got was the regular short wash, no extras. So I went inside the station and told them and neither the attendant or the manager would help me. The manager said ‘I’m not authorized to give any free washes, and you’ve already paid so there’s nothing I can do. And your car looks pretty clean.’ What??SERIOUSLY? So basically he’s saying ‘I can take your money, give you less than what you paid for, and you have no recourse.’ Unbelievably poor customer service. I’d rate them ZERO stars if I could. Absolutely horrible.
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June 2021 by Ramin G.
I was in this place today. Both attendants , Jacob and Kenneth, were rude.Jacob sounded more approachable but Kenneth is total rude and acted like a thug. I beleive he is a thug. When I got in the store to pay for gas, Jacob was helping another customer Kenneth was free and talking to the same customer who Jacob was helping.Kenneth did not pay any attention to me even when I called him to help me.They did not give me the phone number for the manger/owner when I asked them to do so. Kenneth was extremely rude. People at this place used to be nice and polite to the customer. I guess not any more. Will not go to this place in the future. Totally rude with minorities.No access to the store manager or the owner. Called store many times no one answers the phone. Worst customer service ever.
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January 2021 by Andrea L.
The only reason they get 2 stars is because some of the people that work there are nice. One of the night attendants is super duper rude, she takes long breaks where she smokes the most offensive smelling cigarettes. She smokes off to the side on some benches right next to the vacuum area. Sat in my car 30 minutes waiting for her to go back in. But, nope, just sat and smoked and joked around with some other employee. After 30 minutes passed I wrote this review and there she sat, smoking, watching me wait for her to leave so I can vacuum my car. Now l am leaving with my car un-vacuumed..
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November 2020 by Ken Faiman
Got the car wash, car was really dirty but it came out clean. Even with the cheapest option.
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September 2020 by Andy J.
Worst car wash ever. Pay for the ultimate car wash package if you enjoy an unnecessarily slow moving line, complete with no drying after the wash and water spots all over your car afterward!
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July 2020 by masih salafzoon
I bought the basic plan carwash . It says soap foam but I didn't see any foam.
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June 2020 by Tim G.
I went to Shell to fill my car up with gas and get a car wash like I do every week. The gas pump asked me if I wanted a car wash and I pressed yes and I always get the $11 Ultimate Car wash. I was done pumpkins gas and looked at my receipt and it didn't charge me for my car wash so I went in to pay for it. Ricardo was the clerk who wasn't that welcoming but what are you going to do, I was just buying a car wash. I went in to the car wash and as I'm driving in the undercarriage spray started to work but stopped as soon as I pulled in. I come every week so I know exactly what it's supposed to do. The rest of the wash is fine but I feel like I didn't get what I paid for so I went in to let Ricardo know. I want to know if something isn't right at my business so I told him exactly what happened. The first thing he did was try to lie to me and say that they don't do the undercarriage no more. I showed him on his sign that that is not true and showed him where it was. It's a car wash and it's not that big of a deal but if they are going to ask me to upgrade, then I should get what I pay for. He tells me that there is nothing that he could do. He was basically calling me a liar and said he was going to have to check the cameras and to call his boss tomorrow. I think he should have given me a refund or at least gave me a wash for a later date. Or gave me the extra $4 back that I paid for the upgrade bad customer service from Ricardo.
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October 2019 by Kurt Z.
I've never been more disgusted with customer service in my life. The night cashier Ricardo went out of his way to make sure I never come back here. The car wash wasn't drying cars at all because the large swing-down blower wasn't working. Ricardo basically called me a liar and said if I don't like how the machine works I shouldn't come here. I've been coming to this shell station for years and get gas and car washes regularly. And now, solely because of Ricardo, I will never be back. I will tell everybody I know to never come here. DO NOT GO TO THIS STATION!!!! For gas or anything else. Kind of sad because I just downloaded the Shell app and the Fuel Rewards app...only to delete them the next day. Shame on the owner and Ricardo.
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September 2019 by Niko Simpura
Great and funny service i love it! Greetings from Finland 😊
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August 2019 by Queston Kwolek
The gas station is descent and not too crowded but the CAR WASH is terrible! Dirty/moldy spinners, huge lines and it takes 5-7 min per car, confusing design, and to top it off, it scuffed up my mirrors (I have a standard sedan!) There are not a lot of low cost options for car washes in the area, but the low price is not worth it!! Will not be coming back.
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June 2019 by Kathy M.
I want to know why after purchasing gas at this station, there were other unauthorized gas transactions that happened in succession in the amounts of the following?? $14.09 5/1 that was me, then all of a sudden $100.00 $125.00 5/2 (shows up in Norwalk?) $125.00 5/1 (shows up in Carson?!) $124.09 5/5 ( shows up in Long Beach?!!) $125.00 5/6 ( again ??) My gas cannot fill up that frequently wtf!~ I better bet some answers.