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April 2024 by Don Reiner
Good made to order food, great service.
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February 2024 by The Conscientious Critique
Well, here we go…. Value. One word, huge meaning behind it. So lets dive into the star rating values…Food : Small on size. NOT big on flavor. Buns a little dry and not a size that resembles a adult burger… Say, like.. Red Robin or other “Burger Joints”.. Not a 2 hander for sure… small… So, there in there in lies the issue. Value. $6 or $7 bucks for a small kid sized burger has VERY LOW value… Fries, small in size, lightly seasoned with little flavor.Service : The girl at front counter didn’t take order 100% correct, BUT, was extreamly cordial and provided excellent service to every customer I witnessed entering location. The manager at front counter, after his break return, was ok.. Not much pazaz in his step or communication, like she had… But, she made up for it.. So, service.. Great.Atmosphere : Well, its a franchise location, so not much they can do, but corporate needs to get some better designers on board. Kinda of dark and depressing.So, does this location make me want to make it a HABIT? No, but it doesn’t shy me away from a possible return visit. So, 4 stars! Quit shrinking the food, add flavor, be happy to have a job and enjoy serving customers and I can see a 5 star on the horizon!
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February 2024 by Ivan Infante
It's good.
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January 2024 by F M
Fantastic burgers, good prices.
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January 2024 by Zachary Zeiler
Great and friendly staff.. everything cooked to perfection and delicious as always.
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January 2024 by Jocelynne D.
Peter greeted me with a warm welcome and was professional yet caring about taking my very long order. I appreciate his hospitality!
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January 2024 by Honest Deb C
Crowded tonight but worth the wait! Delicious meal!
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January 2024 by Kim Hoppe
The staff was really friendly, they were even happy to add a plain patty for my dog to my order. My order took about 8-10 minutes to come out, but they have great seating options. Food was delicious and hot. We got charburgers and a Santa Barbara char. The only issue I had was that the way they packaged our food, all the fries were falling out of their containers. No biggie, but I wish the fry containers were a little different.
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January 2024 by magaly quin
I ordered a caesar salad with avocado ? the avocado was black ? how disgusting it made
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December 2023 by Bob S.
I love this place very much because the food here is delicious, the service was amazing, the ambiance was really neat, and I also loved the music, too.
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December 2023 by Lucinda Aamot-Noonan
Vegetarian options: Vegan burger and Impossible burger. Great with grilled onions and whole wheat bun
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November 2023 by Tori Tucker
Love coming here but the one girl working at the counter all the time is not pleasant at all. I ordered a shake and it was not filled to the brim. I asked her to fill it more and she was offended. She told me she would have to remake the drink. I let it slide but she was completely rude. I went back and called her over. I told her I wasn’t trying to offend her but I spent $12 on 2 shakes and that’s a lot of money. She gave me attitude and said yeah I know. She dismissed me and went a head to the next customer. Completely rude. She shouldn’t be working there and I will be speaking with a manager.
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November 2023 by Dilshan G.
Food poisoning 10/31 Halloween night. Those who ate burgers, had food poising. It was most likely the Char-burger..Mgmt, pls review. Please also review if there were other complaints from the same night..
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September 2023 by Ammar El-Taher
Cozy habit spot with lots of outdoor seating. Order screens which are very convenient. Clean restrooms. Plenty of free parking spots. Kids
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September 2023 by Lisa C.
This is the worst place in Aliso Viejo to come order or dine in. Waiting for food is over 30 min. The person next to me has been waiting 45 min. This place is dysfunctional. You get faster service at In & Out and McDonald's. Save your coins! It's not worth wait. 0h, and my order was and when I got home we were even more pissed at the situation!!!
