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March 2024 by Jeff Harper
Quick response time
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March 2024 by Ryan Kramp
I called on the phone and versus the other UPS store in Aliso, Jacob answers right away and was very helpful. He double checked and tripled checked and even though I didn’t find my package, it was nice to have someone be on your side! Thanks Jacob!
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December 2023 by J T
The employees are always friendly and helpful. Plus they know what they’re doing and so my packages always get where they’re going and always on time!
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October 2023 by Fardin Daneshmand
Where do I begin!!!?? I am amazed by the customer experience I received here by Kian. It was my first time shipping something internationally and it was medicine for my dad so it was a big deal for me to get it right. Kian was so patient with me so I could figure things out with my dad overseas and he helped me out with finding the best price and options for me. He didn’t hesitate to change anything that had to be changed multiple times to make sure I am satisfied with everything before I shipped it out. Such a pleasant experience. Kian rocks!! Wish more places hire people like him. Thank you for having Kian on your team. Guys like him deserve a raise.
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June 2023 by Lisa H
I drove out of my way to use this specific UPS store due to the other great Google reviews. I had them ship my laptop cross country and I wanted to insure my laptop but in order to do get the delivery insured, UPS makes the customer use their packaging system which is a plastic film over a single cardboard backing. So they packed my laptop using this 'system' without any other packaging within the delivery box. When I received my laptop from UPS delivery on the other side of the states, I COULD IMMEDIATELY FEEL MY LAPTOP SLIDING FROM SIDE TO SIDE WITHIN THE BOX. I'm so disappointed with how this store handled my laptop delivery and how they handled my complaint of their handling. All they could say to me was the packaging system was 'defective' and not that the employee who wrapped my laptop did so incorrectly. I wish they had respected my property better and am so disappointed with this store.
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May 2023 by Luis Mendez
Went to print and bind an RFP Submittal and got great service and attention from Tony Asmar (attendant). Much better than other places I have gone to before. Quick, great quality and fair price.
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May 2023 by Kathryn D.
Excellent customer service, staff is super friendly, knowledgeable, hardworking and friendly.
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May 2023 by Euro M.
This place is ridiculous. I've gone to lots of UPS stores and this is the only location who tries to get me to buy packaging every time I try to send back a UPS package with a UPS label already on it. I've read some of the other reviews that complain about how they nickel and dime their customers and that is what I have found to be true. I do not recommend this location.
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April 2023 by Addison T.
I have a PO Box there and every time I go in, everyone is so nice! Some know recognize me and know my box number and they have helped me put packages into my car! Have never had any problems with anything or anyone there :)
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April 2023 by Catherine Hazlett
I’m so impressed! I brought in a very, large 150 year old, one-of-a-kind oil painting. Very rare and worth some bucks. I needed this carefully and precisely packed. Tony and the other exceptional employees took their time and expertise in creating a box to fit and hold the painting perfectly, then brilliantly shrink wrapped the entire box, so nothing could get inside to harm the painting. And then unexpectedly Tony loaded it our truck! Thank you all for doing such a perfect job!
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November 2022 by Andrea C.
This isn't my usual UPS store, but from now on, I'll be driving a few miles out of my way to come here from now on! Staff were pleasant and professional to every customer, even as the line stretched to the front door. I had a simple transaction and once I reached the counter I was out in under 30 seconds. Amazing to see these days, thank you!!
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October 2022 by George M.
This is the store. Handles all shipping, my go to. Always fast service, attentive and staffed well
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September 2022 by A Rae
Great store. Never a long wait. The guys are friendly. Easy in and easy out. I have used them for Amazon returns and passport photos. GO BROWN! ?
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July 2022 by Gloria R.
They are great. People very helpful and love that you can also return Amazon packages. They are also close by.
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July 2022 by Sarah F.
Just left this store. Needed to return a few items from Amazon and get a few quick prints before my vacation. Everyone there was extremely helpful, attentive and professional. 5 stars for customer service and even pricing on prints! I will certainly be back again for all my shipping and printing needs.
