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March 2024 by Austin Sims
It's fine. Not great, but not terrible. I'm not sure exactly what people are complaining about. I just got gas, didn't engage any of the other services, so YMMV.
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December 2022 by Abhit Singh MD MHA
review is for the smog test. The check engine light was on unbeknownst to me with my crazy week. That is a sure-fire smog fail.The guy went ahead and smogged it even though he knew it was a sure fail just to get the money for the test. An ethical smog guy would have pointed it out and I would’ve taken it to the mechanic to get it fixed first!Don't get smogged there. The smog guy's a shyster.
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August 2022 by Janice J.
I can always rely on this station! I needed a smog test and was in and out in 20 minutes
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December 2021 by Jay G.
Ned and his staff are amazing. The service and respect for the customer is unparalleled. I have used this service for over 5 years now. They are always honest and always reasonable and fair. Ned will treat you like a VIP while you wait for service to be complete and all cost are given to you upfront.
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April 2021 by Idontwant Tosharemyname
Its a gas station....
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November 2020 by Patrick B.
Ned and his crew are the best. I have been bringing my cars here for service and tires for the last 15 years or so. I have always been treated fairly. They have fixed everything right the first time. They are right at the corner of Altadena Drive and Lake Avenue.
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September 2020 by Joyce P.
I waited 3 months for the mechanic, Jack, to service my car. I was first told that it had to die to determine the issue. As it worsened, I called with the symptoms and was told he knew the part and would order it. The car died a couple months later; then, I was told he had to check it first and had changed his mind about the part-but didn't want me to have it towed there. Another month passed before I contacted Ned, the owner. He diagnosed it over the phone as an electrical problem that they didn't work on. I was disappointed after years of being a loyal customer.I contacted another shop, had the car towed there, and diagnosed that same day. It was a simple battery, alternator, ignition switch issue!
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June 2020 by Jason N.
I took my car to be smogged a few weeks ago. I have never encountered such a rude business owner in all my life. His sense of entitlement dripped from every word he spoke. When he told me the price of the smog check I told him I wasn't interested and that I would go somewhere else. He said he would give me the same price I could get elsewhere and we ran the tests. Upon completion he said the test was one price and the certificate was another fee on top of that. Classic bait and switch. Never use this company.
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May 2020 by Not John
I have a friend that lives on Lake right by this Chevron, which was the primary reason for me getting gas here. After several months now, I still insist that we meet at this location. Not only is it always super clean and stocked, but employees like Phil are always friendly and welcoming. I cannot emphasize enough how having amazing staff like Phil actually creates a desire to want to support a specific business! Personnel makes all the difference. On top of that, we're currently 2 months into the COVID lockdown and this is the ONLY gas station that will allow customers to use their restrooms. Every other one (even other Chevrons) will say they're out of order and post signs accordingly, yet you can sit there in your car and watch employees using them all the time. This is rather disrespectful for a public business and yet another big reason I only support this Chevron even though it's 11 miles from me. Thank you to everyone who helps make this location the essential stop for me and my friends! Take care!
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May 2020 by Laura K.
Someone is using a credit card skimmer here to steal folks' credit and debit card numbers. I just had my debit card information stolen and used at a nearby location. The only place I've used my debit card in the area in the last two months has been this gas station. Otherwise this is a good gas station, but they need to keep a better eye on their pumps and suspicious activity.
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October 2019 by Nyra S.
Today was the first time in years that I've been to this place. I came in cause I needed 2 new tires and I received the best customer service ever by one of the of the mechanics. I will say this that when I first got arrived there was one employee who had real bad customer service but the person who had the best customer service his name is Ned he told my fiancé and I what was going on w/the tires I had on my car and he made a call right away and ordered me 2 new tires and said he was going to go and get them once we left. My fiancé and I came back and within 30 min my car was ready. So if you ever take your car here for work to be done ask for Ned he's very polite and has the best customer service hands down!! Thanx Ned for helping me today!! I'll definitely be back and allow you to work on my car again.
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July 2019 by Virg Buchanan
I haven't been here in awhile and I must say the auto techs are awesome! They give a thorough explanation on what service is needed based on car and milage . They are courteous ,friendly , and knowledgeable.
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April 2019 by Michelle M.
I wouldn't give it a star at all if I could. I stopped by the service area at 4:50 pm. I pulled my car up to the big open garage doors as I needed help with my spare tire. Not to put on my spare but to help adjust the cover to the spare. The guy inside told me to move my van then started to slide the doors closed on me but I paused as I asked him if he could help me. I tried to explain what I needed and he slammed one door down and told me to come tomorrow around 8 am and ask for Andrew. I said I worked. He said come at lunch. I was bummed he was so rude.
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April 2019 by Reggie V.
Customer service where they make you feel like they are doing YOU a favor for giving them your money is the worst. I mean it's self service, so the guys job is to greet me, run my payment, and say "thank you." FAIL on 2 out of 3. Replace this guy with Apple Pay at the pump and I'll give you my business again. Absolute last time I get gas here until..
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January 2019 by Patrick P.
Penelope was such a great help. I had to fill up one of those gas canisters and I was having a tough time with it. I went inside thinking that no one would bother to help, but boy was I surprised. Not only did Penelope take the time to help but she was so friendly. Gas stations are one of those places you expect to get bad service. Never in my life did I think I would get such great assistance at a gas station. She probably has no idea how she saved the day. Thank you Penelope for going above and beyond for a customer.
