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February 2024 by Azniv Bane
The pharmacy is never open on time. I wasn’t able to start on my antibiotic for 3 days and developed a kidney infection because I couldn’t pick up my medications before work. They are supposed to open at 8. I went at 0805, 0810, and 0811 on three separate occasions and the pharmacist wasn’t there. Then finally she got there and needed to get set up and I needed to wait for another 5 minutes. If you need to get meds in the morning, go somewhere else.
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November 2023 by Stevie M
The pharmacy is terrible.
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September 2023 by Gertrude Cogo
Love this store. It's conveniently located in our neighborhood and the pharmacy staff is so helpful and friendly. The regular Rite Aid staff is as well, and service to check out is always great.
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September 2023 by Julie Moore
This Rite Aid pharmacy has disappointed on numerous occasions. Most recently, the pharmacy was not open as advertised at 9 AM on a Saturday and I waited for 15 mins before needing to move on. The front of store employee had no answers and only offered that the opener(s) forgot to come in. I just called to ensure a prescription was received earlier today and is getting filled, but no one answers despite it being regular business hours. I’ll probably drive up there and then be told to wait while they fill it. I’ve also had problems with lack of performance and communication from the pharmacy before - like no proactive effort to reach out and alert that they’re out of the prescribed medication, or prescriptions not being filled in a timely manner.
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August 2023 by Tommy McMullins
This has been my go-to pharmacy for many years. The employees are very friendly and professional. Even though Rite Aid is a large chain operation, this store has the feeling of a small neighborhood business. .
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August 2023 by Val Barrios
I love the store in general but pharmacy is always rude. There used to be really nice people ? ? ?
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March 2023 by Rachel M.
Imagine being a huge chain and your Apple wallet doesn't work. What a joke. Get it together rite aid!
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March 2023 by Isaiah Garrett
It's pretty cool you can see LA from a way up here. Nice respectful people working at this Rite Aid.
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February 2023 by Herbie Love Bug
Horrible Customer Service all over 4 scoops of ice creams for the kiddos. I entered the Rite Aid store tonight at approximately 6:45pm to purchase three scoops of Ice cream for my two young daughters and their mom, which was their reward after a good tennis practice. Here is where it all went bad. We entered the store with relief because their was no one waiting in line to check out nor when anyone at the Ice Cream counter waiting, the cashier and older woman named Shelia, immediately told us we had to pay at the cashier because their was no csh register at the ice creams counter. Since no one was in line there was no objection and I proceeded to immediately pay. Right after I paid another customer walked up to pay and Shelia motioned me to the Ice Cream counter and told me she would come serve us after helping the customer. However this is not what happened, she rung up the customer than proceeded to ring up another customer after that customer as she kept us waiting. So when she finally walked over, I asked why did she have us waiting so long when we were here first? And little did I know the person, Jessica who was doing boxes all this time behind the register counter and who is apparently Shelia's supervisor did nothing to help us, then she got on the same registered as Shelia after she finally came to help us. I asked her why did she have us waiting when we were the first customer present and I think that for the inconvenience and stressed she caused Rite Aid should double the four scoops of ice cream we purchased. This however turned into a big ordeal. Shelia stated she could not do it and made the statement "that people all ways want things for free". I assured her that this was not the case and that I could afford 4 additional scoops of ice cream. I tried to explain to her that how she treated us was wrong, I have two little kids who are waiting patiently who have to get home to get ready for school the next day and that she had very little respect for our time. I asked her to call over the manager and that's when I discovered that the very person she called over, Jessica, was the very woman who took her place on the register and the girl who was working behind the counter as we waited. I explained to her what happened and Jessica told Shelia to double our scoops, however apparently Shelia has an bad attitude and problem with it that she was only willing to double one scoop, I said this is so petty and unbelievable and after that to be quite honest, I no longer had a taste for eating ice cream but I was there or my daughters. I asked Jessica to call over the manager and she called Brenda and they had private conversation so as I noticed this I walked over, wondering why she took no time to even speak with me, and asked I asked if she was the manager and who is her district manager. Brenda was very rude and refused to give me the name of the district manager and refused to give me in the store numberl and unapologetic to the point where I thought they were racists. She refused to give me the district manager's name and told me to call 800- something so fast it would have been impossible for anyone to write down the number. She even asked me if I had paid for the ice cream and I told her yes I had already paid and she then said accusingly where is your receipt and I explained to her that Shelia did not give me one. Then she rudely walked over and got a piece of paper and scribbled the store number and her name. These employees have no respect for their jobs or Rite Aid customers.
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January 2023 by John A
The Rite Aid I go to always have best service friendly and profession staff. Stock is best it can be. Easy in and out parking lot, I wish more stores where like this Rite Aid they take a lot of stress off shopping and so helpful.
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December 2022 by Cynthia Jones
While shopping at the north Pasadena Rite Aid store on a day when I was in a hurry but needed to obtain an important item, I was assisted by Stella, who was amazing! She patiently prodded through repeated technical challenges to ensure that my transaction was completed successfully. Thank you, Stella!
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December 2022 by Honey Brown
No longer my go to for flu shots. The pharmacy staff is beyond rude. Very unorganized No other customers but the wait was literally 2 hours.
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December 2022 by Kyle S.
The pharmacy never has any medication in stock. The pharmacist are no help and offer no solutions to the problem. I had surgery went to get the pain medication they said they don't have it and "may" have it the next day after 2pm. I asked if I can pick it up at a different pharmacy they said they couldn't help me with that and suggested I wait till the next day and check with them. Albeit I'm in pain from a fracture surgery. Please stay away from them with your medications for they are very unprofessional and have no concerns for their customers.
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November 2022 by Justin Palmer
Ackward experiences a few times but all good.
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November 2022 by Alex G.
Treated so rudely at the pharmacy, I had to comment. Something is wrong with this picture. The girl with pinkish hair was so cruel when I was slow to recall a pertinent fact, that it occurred to me that management must be treating employees in a similar fashion. In addition, pharmacist giving me the vaccine looked miserable - would not smile or offer even a hint of kindness. Very sour faces for these two pharmacy employees. Toxic work environment is my guess.