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March 2024 by Carol Lopez-Bethel
One of my go-to's for great wine and prices
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March 2024 by Henry Mandell
Have had no issues with Last Bottle. The wines are solid and unique. Shipping is fine. Prices are very fair. The narratives are bombastic, but amusing and are usually spot on.
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February 2024 by Heriberto Rodas
Was awesome
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February 2024 by Steve S.
Regrettably, my experience with Last Bottle Wines has been underwhelming, echoing the sentiments expressed by others. Having used their services on numerous occasions, I fear it may be the last time due to inconsistent shipping schedules and poor communication. Any cost savings I may have experienced are far outweighed by the time wasted attempting to obtain an order update.Moreover, I share the frustration of another reviewer regarding the daily offering of wines, only to face weeks of waiting for an order to arrive. Although I strive to support small businesses, a lack of fundamental customer service draws a clear line for me.
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February 2024 by lcoyle4
I really want to like Last Bottle but there communication and shipping is horrible.Ordered a few wines on December 8th as part of a marathon. They do tell you shipping times are prolonged during these special events....fine.On January 8th, fed ex created a label. Great! It's finally shipping literally one month after ordering. Then crickets...January 19th, I finally inquire...due to extreme cold they are holding wine. Ok fine....it's now January 28, the arctic blast has been gone for over a week...and still no updates.They're still selling daily bottles, are these shipping out same day as advertised? Who knows?? They don't communicate.Tons of other options to buy wine online these days.Tldr...52 days and counting to receive my order
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January 2024 by Roger Anderson
I bought several bottles of wine from this merchant on Dec 7-9. As of Jan 21st my order is still listed as "pending shipment". 3 emails and a phone call unanswered. No response. This was my first purchase from this company, it will be my last.
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November 2023 by Steffen Sommers
Fun selection and good often very good value.Unfortunately, the customer service is a problem.I placed a large order for weather hold; now that the weather is ideal for shipping, I have sent 5 emails requesting to have my order shipped, and have received no response.By contrast, 2 other online retailers that I order from contacted me this week noting that the weather was ideal for shipping, and asked if I would like my shipments processed.I am less likely to order from Last Bottle due to this issue. For me, this is too big a purchase to be left in the dark for so long.
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November 2023 by Daniel Relton
I've been a customer for a few years. Most of the wines I ordered were good with an exception of a few duds. The reason for my three star review has to do with shipping. I recently order a case of red on November 1, 2023. As of today, its in Indiana with no arrival date to New Jersey. Last Bottle is making it difficult to order wine in time for an scheduled event. If the wine is being sent via FedEx, why does it take over two weeks or more to arrive!?!
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November 2023 by Mark Jaeger
I began ordering wines from Last Bottle after I was referred by my brother/sister-in-laws as a way to find interesting and often hard to find wines at outstanding prices (mostly). The first few purchases went off without a hitch. But this last shipment/order from the last Marathon has not been good. Of the 3 shipments, I have only received one. Of the two not received, one says "Damaged-handling per shippers instructions, and the other only says "not picked up at shipper location" from 10/17/23.So, not sure what to do? NO response from Last Bottle Customer Service.
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October 2023 by Matthew Colvin
Appears as though they spend more money on their marketing than actually shipping their product out or keeping the customer informed.Ordered 2 weeks ago and still don't have any concrete information about when I will get my items. Have emailed customer service three times over the course of three days and crickets.
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September 2023 by Tom N.
So, the wines and and pricing are OK and regular orders do get shipped out in a reasonable time. However, unless Stefan Blicker and Corey Wagner greatly improve on their ability to process orders on their end, do not participate in their marathon wine day - unless you want to lend them your money for 6 weeks or more. The last one was April 2nd/3rd and as of today don't have my wine. WTSO.com has special wine events as well but get their product out the door within a few days.
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September 2023 by Kitty Boso
Always 1st class! Great Wines for great prices! Customer service is wonderful! Especially Rachel! Thank you Last Bottle!
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August 2023 by Michael Rozek
The rare business that deals with customers honestly-- by "doing unto others as you would have them do unto you" in every respect. They do find truly exceptional wines at extraordinarily low prices, do offer the wines in an erudite and creative and witty way, do provide fast and caring customer service, and do keep every promise they make. I've never bought a wine from them that in any way went against anything I've just written--they're a model retailer, one that ought to be a case history in effectiveness. There's really no reason for you to buy wine from anyone else.
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August 2023 by Ed Batis
Our order confirmation said:“We have great news! Your shipment has departed our third-party shipper's temperature-controlled facility and is now en route to your area hub (also temp-controlled).The bottles arrived today very, very hot! The driver said the truck was not cooled or AC….We were not happy….But then…much to our pleasure, Kiki wrote us the nicest email and assured us more than once they would make it right whatever that would take. She gave us a very reasonable suggested path which we accept. Well done, Kiki. I WILL absolutely buy again!Ed B
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July 2023 by Kevin Convery
Deals are pretty good, but just like a lot of other folks who left reviews here, they REALLY need to get their logistics department together. Ive ordered $600 worth of wine (3 separate orders) and all took over a week to ship with the last order taking over 10 days to leave the warehouse. I only get status of my order a day after i email customer service. As much as id like to keep giving them my business, this is really a dral breaker. Customer service also seems to be as clueless as me with status of my order. Even when the east coast warehouse needs to be restocked, over 10 days to ship is unacceptable.