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February 2024 by Chad Myers
Customer service under this new ownership was better than any other U-Haul location I have ever been to. This location is owner operated and it makes for a much smoother and hassle-free experience. This is the only U-Haul location I will use from now on.
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January 2024 by Jessica D.
The guy that helped us with our trailer rental was amazing. Personable, great conversation and a pleasure to work with. Transaction was a breeze, got all the information and we were on our way. Return was super easy using the app. Really appreciate the amazing service. Will definitely be back to this location next time we're in need of another rental.
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December 2023 by Jake P
Great service. Friendly and professional. Would definitely recommend and rent from them again!
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November 2023 by Sidney N.
Owner was very helpful. Fast and accommodating. In and out no delays. Will come here for all my u haul rentals. High Energy to help out all customers in need. A+++
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November 2023 by Marie O.
Carter was extremely kind, helpful and his energy was great. He made the whole process easy n comfortable. Definitely recommend
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October 2023 by Ali Bhumbla
I really like and appreciate the customer service, and how easy and smooth all my transactions go at this particular place. Carter goes above and beyond every time and never falls short of my expectations, will keep coming back!
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October 2023 by Pockets Moose
Easy in and out. Friendly and good customer service.
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September 2023 by Luke Chaney
Easy to book and great communication. They worked with me on my times needed and are very professional. I will definitely be renting U-Hauls here all the time.
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September 2023 by Thomas Cilluffo
Quick and easy!I did not like the staff using personal cell phones to take pictures of my drivers license and credit card.
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August 2023 by Cinthya QG
My husband always renta Uhaul from this place. We always had a great experience from pick up to drop off!! The new owners are super nice!! Highly recommend this place!
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May 2023 by Richard Merrill
Avoid at all costs. Guy in charge is horrible and rude. Sending a complaint to uhaul corporate as well. These side places should lose their franchise license.
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April 2023 by Richard
Avoid at all costs. Guy in charge is horrible and rude. Sending a complaint to uhaul corporate as well. These side places should lose their franchise license.
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April 2023 by Kirk C.
I can't say enough great things about the U Haul in American Canyon. John who runs the dealership is a hospitality professional who took great care of my needs. I would not hesitate to recommend this business.
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February 2023 by Bonne Chance
This location has the absolute worst customer service of all time. I had made two reservations with UHaul as I wasn't getting the right truck for my reservation and was concerned about not even having a truck available for my move to Los Angeles. I was in the process of sorting it out with numerous calls with UHaul when I received a call from the manager of this American Canyon location, who essentially began bullying me into cancelling my other reservation in San Leandro.I grew up in the Napa Valley and will surely tell my friends and family to never use this UHaul location. Do yourself a favor and call somewhere else! It's a shame to be met with such negativity about a truck rental in a world where there are enough bigger problems.
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February 2023 by Michael S.
Rented a U-Haul cargo trailer here. Not sure what's up with all the horrible reviews, but it was a fine experience.The trailer I reserved was available, the owner guy was very friendly, and it all worked out.
