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February 2024 by Carla Alvarado
Everyone that works there is very friendly, knowledgeable and is respectful of my time. I have done my passport pictures, shipped documents and packages and as well as done my fingerprints and everything has been taken care of without any problems.
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January 2024 by Stacey Christensen
Whoever the older man and woman were so rude to the poor older Asian customer in front of us. They seemed to just not want to explain how to mail out her package because they all had accents. Not the first time I’ve witnessed them be rude customers either.
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January 2024 by Annie Baker
Quick service. Great for doing Return Amazon packages
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January 2024 by Irene Goya-Tweedt
We went in today to do an Amazon return and I have to say the staff was absolutely STELLAR!! My partner is in poor health and needed to return an office chair. It had been somewhat broken down but he did not realize that it needed to be boxed up completely. I worked with the team to come up with a plan to get it boxed up. For what they accomplished it was worth the charge!!! They were able to get it boxed up and ready to return even while a steady stream of customers were coming in and being helped. Thank you to all of you!!
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January 2024 by LU LU
I ship packages regularly. My last visit the lady made me feel as if she was trying to just make money instead of being helpful. I was shipping my daughter an old phone and she wanted to charge me $240 dollars to go to Nevada. Told her I don’t need that coverage and still pressured me. I needed to get it shipped and still charged me $110 to ship a tiny box. I should have gone to USPS instead but I had my own urgency. I find out now I could have sent for less than $20 with them. I won’t visit this store again and will go to the Vallejo location next time or USPS. We work hard every day for money and I know it’s a business but to take advantage of individuals in your own community that live across the street is outrageous. I have 3 children that I ship to regularly and holidays. They won’t be getting my business again after many positive experiences previously. She may have been the owner but she was making errors pulling up my account also because she simply was not listening. All in all with the charge of the box was close to $130. I could ship the Philippines and back to the US go $75. Being funny but that would take 2 months on a boat.?
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January 2024 by Anthony V
Itzel was super helpful, she helped me find the right size box and pack it. ty again !
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October 2023 by Kim Ducate
Great experience. Great staff. Friendly and knowledgeable.
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July 2023 by Mike M.
Horrible customer service, and lack of understanding. I ordered printer ink from Amazon, and it arrived damaged. I requested a replacement and took the damaged product to the UPS store to have it returned. Amazon did send a label to my phone and I took it to the store and they wanted to charge me $4 to print it. I explained I was returning printer ink because I didn't have a printer and that this is what Amazon had instructed. Staff member didn't want to hear it and said it was four dollars or they could not take the return. In addition, this was a Friday afternoon and there were five people on staff. I waited almost 15 minutes because they were all engaged in conversation or on their cell phone and not helping people in line. Amazon needs to revisit their contract with the UPS store... The lack of customer service does not reflect the quality of service that Amazon provides .
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June 2023 by Linda P.
Good customer service every time I come in.if there is a line, someone will assist or direct me for help. Clean atmosphere.
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December 2022 by Brittany A.
A huge thank you to Tiffanie and Caedan!! super awesome, needed help with notary and Caedan was so awesome and helpful, also had some returns that Tiffanie did. Both were professional and helpful. Thank you to both of them.
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December 2022 by Leslie T.
Jyoti does NOT have good customer service. First interaction in October 2022: I told her I had just sent an email to print out a paper. She walked toward the laptop without looking at the email and came back to me and said "it's just too much. Use the computer to print it out. I won't charge you." After I used the computer and printed out the paper, she still charged me 3 dollars. 2nd interaction (December 12, 2022). Came in with two boxes for rental books to return. I give her the paper to scan and to put it into the plastic slip. She rolls her eyes, exhales deeply, walks to the paper cutter and cuts the paper small to fit into the plastic slip. Usually when I return my book since I'm a college student, the workers just fold the paper and put it into the plastic slip. It doesn't need to be cut. But overall, Jyoti doesn't have good people skills and should improve with her Interactions with costumers. She should NOT roll her eyes and act frustrated. She need to gain patience with costumers.
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December 2022 by Erik M.
This store is conveniently located and the staff are always helpful and fast. One thing did bother me however. The so called "employee of the month" Steve stared at me the entire time I waited in line with this creepy smirk on his face. Almost like he could see into my soul. I feel like he knew what was inside my mysterious brown cardboard package and was secretly judging me, but at the same time strangely accepting of Amazon return. At any rate, Tiffany was the best and I feel truly deserves employee of the month. After all, Steve is a cardboard snowman.
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December 2022 by Sunny Ha
Best service I ever had for my Notary. Thank you to the young man who work there.
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October 2022 by Nicole Preston
I’ve been using this UPS store for the past five years. It exceeds all expectations. The owners are nice super sweet and friendly.Go to them for all your shipping needs!
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October 2022 by Leslie dela Vega
If I could give them a 10 star rating I would. I had 2 very precious, valuable Chinese vases that were about 500 years old that I needed to send from American Canyon to Vero Beach Florida. As you can imagine my anxiety in shipping this out. Both were about 15-20 pounds each and about 2 ft by 2 ft.A lovely woman was helping me out, but there were a couple of questions I had that needed management input. The owner Arvind Nischal was there and answered all my questions. He mentioned the process of packing and shipping. All details needed. I felt reassured yet cautious and just now only a tiny bit anxious.I flew home and a week later, both vases arrived. Upon opening, you can only imagine how impeccable the packing was done. It was done with great care and thought.Thank you Arvind and the lovely woman for all your help, and sending out my packages as if they were your own.
