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March 2024 by Joe h
Great service . Edwin was a big help
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February 2024 by L A
Monica helped myself , my mom and my husband yesterday with setting up new phones with a family plan. she was so delightful to work with and so expert with her knowledge of cell technology and gave us such a lovely experience!! She was so patient and waited till phones were transferred ..So highly recommend her and her store .. which is so clean and calm .everyone was so kind !Thanks so much Monica !!! 10 stars !!
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February 2024 by Kristin
The guy working there signed me up for all sorts of extra "perks" without asking...now I am on the phone with Verizon trying to get all these ridiculous charges off of my account. He also set up my device without telling me that he would be charging me a "set up fee". What a crook. He should be fired.
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January 2024 by Lawrence Press
Very helpful.
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January 2024 by Samuel Johnson
My experience with Justin was excellent. Very knowledgeable and custious.
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November 2023 by Scheria S
I came here to try and return a phone I ordered online through the verizon website. The representative onsite was not very helpful at all. He redirected me to drive to another facility to another facility. I was eventually able to return the phone and get a credit through the 800 customer service number. However, they billed me for a full month of service even though I never activated the service and returned the phone well within the 30-day money back guarantee offered. When I called customer service back about this, they assured me they would credit the charge and not have to worry about this any longer. That turned out to be lies and fabrications! They ended up charging my card on file. I will never use their products or service again.
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September 2023 by Norma Ochoa
I went to this store in AC, Vanessa was very helpful andgave my options to upgrade my phone after having a horrible experience at the Vallejo Store., even we a Appt. Vanessa has great customer service and got a new phone within an hour !
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September 2023 by Kendra Leach
Vanessa was so helpful. I had a great customer experience in this store!
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August 2023 by shirley york
My experience was really great. After going to another Verizon and dealing with a girl that needs more training in Vallejo,this place on the way to Napa is the best.I will send anyone that needs a phone or questions to American Canyons for reliable help.
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July 2023 by Mildren Castrillo
Josh at this store really helped me out with my new phone and he did a good job with putting a screen protector! Excellent help!
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July 2023 by Robin Craig
I went in to buy a new phone and was charged $150 for accessories I didn’t ask for. When I asked why the out the door price was so much higher than buying online from Verizon, Vanessa told me that it’s just different in the store but the overall BBC it’s would be the same. When she started grabbing accessories I didn’t ask for I asked how much they were and she said it was all included in the out the door price. She folded my receipt over when she gave it to me so I wouldn’t see the extra charges until I left the store. When I went back to return them 10 minutes later she was conveniently in the back and the person who refunded them was not at all surprised or apologetic.Turns out this is not actually a Verizon store, it’s an authorized retailer with unethical businesses practices.
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July 2023 by Maurice Gibson
Lamond was awesome. Helped me file a claim to replace my Z Fold. I went in the next day to get help troubleshooting SmartSwitch to transfer data and was told it would cost $50. Which is insane, I've never in the history of having phones had to pay to get help transferring data. I walked into AT&T next door (where I'm not a customer) and the nice woman sat down and helped me figure it out in 3 minutes.
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May 2023 by Rebecca Sanchez
Vanessa was so helpful when I came in to update my phone. She knows her stuff and was so friendly the entire time. She also did a fantastic job explaining my options. Definitely will be using her in the future!
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May 2023 by Alice Henry
Isaiah was excellent. He was a lifesaver for me today. I appreciate his kindness, professional attitude and so much the patience he had with me. Praise God!
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May 2023 by Ronald White
I AM SO HAPPY with the store manager Isaiah and his staff. I came in to get some obnoxious pop ups taken off of my phone and walked out with a brand new Samsung Galaxy S23 Ultra. He was very patient with me, helped me transfer all of my data and made SURE I was 100% content with the service. I couldn't be any happier!
