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December 2023 by Sydney F.
The worst pickup experience I ever had. Got a text that my pickup was ready and waited nearly 45 minutes for them to bring it out. Called the number on the sign at least 10 times before anyone picked up the phone. When they finally answered I waited another 10 minutes for them to bring out a PARTIAL order!!!!! Don't go here is you want to get your ordered items on time or a complete order.
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December 2023 by Heidi N.
To the manager or whoever supervises the lady name LUZ: Today 12/08/23 at 8:00 pm, LUZ was training this lady named Anna when we were in line waiting to checkout at her stand. After 30 mins of Anna trying to ring up the person before us, my mom kindly asked the LUZ lady to help Anna speed up a little bit because it's already 8:30 and she's barely half way through with the groceries. LUZ ignored my mom and only responded to the person before us, smirkingly said, "we get costumers complain like that all the time. It's all good" My mom didn't say anything after that but then when we were almost done with checking out, LUZ had the audacity to tell my mom to specifically "speak English only" when the whole time she was loudly speaking Tagalog to Anna. I understand that Anna was being trained and will take some time to ring up costumers but for LUZ to be racist to my mom like that, it is unacceptable. Does Walmart hiring racist people now? Is that what the company stands for? LUZ had no costumer service, gave us attitude and being unapologetic after the incident. She pretended to call someone and then threatened to have us kicked out. I wished I could have taken a picture of her.
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November 2023 by Angela B.
This place was conveniently located in the hotel area we were staying and made it a great place to pick up a few essentials we were missing. We went in the early morning so can't say how busy it is during the day.
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October 2023 by Abby S.
Came in today, everything in the produce section was shut off. It was a problem. I asked someone for assistance, and feel they were mean when I had asked.
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June 2023 by Athena S.
I'm giving them a 2 because the manager is not here on the morning to help. I'm waiting for someone to open a locked area and no one is showing up it's been 30 minutes and still no one. What's really going on.
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May 2023 by Rosmond P.
This Walmart services and provides for a large number of people in the American Canyon area. But the logistical aspect of the production process is horrible and also the check out is the worst. Take for instants they have 25 self checkouts and 11 of them are not in service or working. If this store is going to use that as their main source of check out there needs to be at least 80 to 75% it seems like this store is being used as a test van, or a new pilot program at the Walmart industries. Time to implement the family customer perspective it is not working at all.
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May 2023 by George H.
On the way by the Walmart American Canyon I realized that I needed a couple things that most likely would have been sky high price wise at the hotel which we were staying at. I think that this is probably the largest Walmart that I'd ever been in. The people working there were super nice and were able to point me to where I needed to go to pick up what I needed.
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December 2022 by Karen W.
I know this is Walmart m, so I shouldn't expect too much .. but can't even get a cart to enter the store.. then when you walk back to the parking lot and finally secure a a cart.. you have to deal with the empty shelves ..Walmart is Definitely going down hill.. then you want me to check myself out??
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December 2022 by Kimberly B.
Huge!!! Didn't find the shelf stable almond milk I wanted, but they may have been out.
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November 2022 by Ray D.
Went to our local Walmart here in American Canyon. Got a few things but there are some things they don't seem to carry?! I thought they were the be-all and end-all of supermarkets. Sweet vermouth for my manhattans? No, most staff don't even know what I'm talking about. Rolled pork loin roast, possibly for a dinner party. No, all their butchers are in Arkansas, and what they have is what's in the meat section. Are we still in the 20th century? Also, little or no Snyder's pretzel products, perhaps due to supply (or NON-supply) chain problems. When I mentioned this lack to a staff person, they had never heard of pretzels!!!
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November 2022 by Lissette F.
Long wait time to check out with a cashier. There was 2 cashiers then 1 closed.the cashier wss friendly tho. I found everything needed and everything was organized.
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October 2022 by R C.
How do you supposed your customers can shop if you block the merchandise? Drove by to pick up an Oil filter to find out they are not available because they are blocked, just wasted my time, horrible
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September 2022 by Crystal E.
Waited for over half hour for help at the jewelry counter really irritated with the service. I went to several employees for help and nobody helped me
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September 2022 by Veronica R.
Unbelievable, customer service is never open! Came twice now different times and close both times. When approached by team member she was rude about it as well did t even bothered to stop and tell us she was walking out and said costumer service is closed and walked away.
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August 2022 by Anony M.
If I can give it a zero star, I would. This place must me the worse customer service you can possibly get. Waiting to get something from locked glass door, than forget it. All staffs and even manager needs to get retrained here.