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February 2024 by Michelle K.
We had such an incredible experience with Daisy! She was so quick, kind, and efficient and got all our questions answered immediately when it came down to both billing and international travel.
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February 2024 by M Griego
Excellent, prompt service with knowledgeable staff.
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February 2024 by Kim Venhuizen
Lucky at he Anaheim Hills store spent a lot of time helping me get my old phone with lots of apps & data transfered to my new Galaxy S24+. He was extremely knowledgeable & was pleasant to work with.
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January 2024 by Emily Prum
very quick and helpful customer service
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January 2024 by Edward Smith
First time coming to this AT&T location Cat helped me. She was great and all the employees were great and helpful. Will be coming here from now on.
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December 2023 by Jess brunick
Came in today 12/14/23 around 3pm because I was switching from iPhone to samsung. The gentlemen that helped me was a middle aged white male with grayish hair. He set up my phone pretty quickly and then almost immediately walked away after, I still had questions and needed to transfer stuff from my previous phone to the new phone. It felt like I was dismissed as he couldn't make commission off me and not how I would prefer to be treated as a loyal customer and coming in for a new phone. I ended up just walking out and had to still try to figure out the transfer of information. I will be going back to a different att next time unfortunately.
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November 2023 by Pavi S.
Terrible experience with the manager Christina at this store and an employee named Greg. Someone had added an unauthorized line to my account and they refused to do anything about it. They have told me time and time again that I am stuck paying for a line charge as well as installments for a $1300 phone that I never purchased. They will be of no help to you at this store and we are currently in the process of pursuing legal action against this store and AT&T as a whole. The local area manager for ATT Allen has also done a great job of avoiding all my texts and phone calls to situate this mess that was created by the AT&T staff in Anaheim Hills for one of the stores he is supposedly overseeing. Christina time and time again said there is no one I could contact on a corporate level resulting in me being stuck paying for the phone. This is when I went to another store in Orange and the manager there has been much much much more helpful than the people at the AT&T store in Anaheim Hills. If you need to visit a AT&T store I would stay away from this location at all costs and go to the one on Katella and Tustin in the city of Orange.
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November 2023 by James
Horrible customer service. Sales associate couldn't keep up with the questions and wouldn't honor a promotion that was on his the display model of the phone.
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November 2023 by Zeke Rich
Traded in my phone for a Free phone at Fullerton Store. They never applied the credit. Been fighting with them for a year. Total scam artists. Ripped me off. Don't believe them. They are liars. Stole my old phone.
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November 2023 by Elaine Navarro
Greg the manager was super helpful and provided amazing customer service! I came in with my mom 30 min before closing and Greg was patient and took care of us ! Thank you thank you Greg!!!!
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October 2023 by Brennan R.
If you go to this store err on the side of caution. They will lie to you about services you have to have when you get a new phone. I asked to speak to the manager because I know the next plan is optional and so is insurance. The manager straight lied to me and said it comes with the phone and I can cancel it after. I had already been at the store for over an hour and did not want to have to start over somewhere else so I called at&t while at the store and canceled the services they forced me to take.
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October 2023 by Rupali L.
Horrible store. Do not bring your business here. Someone from their staff added a line without my permission and they were unwilling to help me resolve this issue. Asked for security footage of who they allowed to bypass my account and charge for a $1300 phone and they completely denied providing time that info. They said I'm stuck paying $1300 on my account for no reason. The manager, Christina, will laugh at your face. Greg will call you names for being upset about $1300 charge on your account. Shady and shameful business practices. AVOID.
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October 2023 by Xavier Mabale
I came in a little before closing to transfer my number from spectrum to AT&T to open a new business account. Everything was great. Isaac and katt were helpful. Isaac explained to me what promotions I qualified for and got me the best deal and made sure my phone was working on AT&T before I left the store. Very satisfied!
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October 2023 by Mariana Martinez
I was a little disappointed on my experience over this weekend at this location. Although I was able to get the devices I needed I wasn’t explained anything properly. I came in an hour before closing to switch 6 lines from another Carrier ( I kept apologizing for the inconvenience I felt I was being) because they kept telling me they were closing soon and my numbers might not port because again they were closing soon. The girl helping was helping getting me what I needed but I still wasn’t explained what plan I was getting or paying or how much per device or insurance, nothing was explained. Just rushed through the transaction and payment and I was out the door. I wish just like I gave this store my business of a big family plan I could of been taken care of better and educated properly.
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October 2023 by Kathy Saine
Jesus was so amazing, he resolved an issue we had on our new iPhone. We were so grateful, he’s so knowledgeable and such a nice person. Can’t say enough. Thank you
