-
February 2024 by Joseph L.
Great work for the asian kid serving me he was very kind very professional i think his name was alex he deserves a raise and praise from his employers all i wanted was a pretzel and he was very welcoming and even made my pretzel fresh while i was waiting for my train if you guys ever come here ask for alex hooray!
-
January 2024 by Javier Rivero
I just bought a pepperoni pretzel and a cup of mini hotdogs. I didn’t open it up until I go home and everything was burnt. How do you sell burnt pretzels…..
-
October 2023 by Adrian Sarabia
The guy with the tattoos and glasses is so rude I'll never spend a penny there again! He should be fired or have proper customer service training! I'm at this station 3 times a week and today was my first time getting him please fix this management!
-
May 2023 by Juliette Ko
This morning I was the second customer and they didn't have change I guess .. they got annoyed with me during I waiting for change and loudly talked to me I didn't get my 20 cent change. I tried to tip even $1 after getting all the change, but it was rude to me.
-
May 2023 by Brook Sarah Y.
My mom who is NOT fluent in english tried to order a pretzel and paid with cash. My mom misunderstood the worker when she told my mom, she needed to pay 5 cents more. She SNATCHED the pretzel bag out of her hand and said in a very aggressive tone, "its FIVE CENTS MORE", then rolled her eyes and SHOOK her head in displeasure. I watched this whole interaction from a few steps behind. I understand it is frustrating on the workers end to have a customer who is not fluent in English, but there is NO reason to be so aggressive and MEAN to a woman who is clearly confused and overwhelmed by this interaction. I will be contacting anyone I can at Auntie Anne's headquarters about this matter.
-
May 2023 by Henry T.
Was sitting at the ARTIC station waiting for my bus and overheard an interaction between the worker and a customer. The customer was initially 5 cents short, but it seemed that they just had some trouble understanding that. The worker proceeded to forcefully take the bag of pretzels back and yelled at her that she was 5 cents short. The customer was obviously not trying to underpay 5 cents for some pretzels and it was clearly just a misunderstanding between the two, so the way the worker acted was really unprofessional and disrespectful.
-
February 2023 by samurai s.
First, I would like the franchise's or corporate to give me a refund. My pic includes my receipt and date and time if you have more questions. Love all the other locations but first time here and it was bad enough that I will never return to any Auntie Anne's ever.#1 Blue lemonade smelled like URINE. Like old, downtown L.A. subway station urine! Maybe the ARTIC station is so clean, they had to have something in the station give visitors the typical public transport vibes. My poor kids drank half of it before I realized.#2 never seen such ugly, burnt, irregularly shaped nuggets in my life. And everything else in the case was darker, more burnt than this. See pic#3 they were out of regular pretzels?#4 good for the kid working but he had a massive hickie on his neck.But blue raspberry drink that literally smelled so strongly of PISS! I gag now at just the thought of Auntie Annes. Don't think I can go back. Ever.
-
January 2023 by Latishia Rivera Santiago
Lynsey N took my order like she was mad at me. It was my first time ordering here. I felt like I was in trouble it was uncomfortable. The food was good.
-
December 2022 by Fatima G.
so good! i love this place so much d d d d f f f f d e e e e r r r que t tt y benebebebe
-
October 2022 by Adam W.
Auntie Anne's keeps canceling my order on Postmates! I really like their pretzels but for some reason they've stopped fulfilling my orders... Not sure why but I'm bummed out about it.
-
July 2022 by Kenoria J.
Horrible ! I understand this is a kid kind of job but these kids yall have working are very immature and ridiculous. They're screaming RYAN really loudly. Burning food and being extremely rude. It's bad enough it's in the middle of the greyhound lol just ridiculous
-
June 2022 by Kenny P.
Dirty and unprofessional employee. Too many Homeless people unsafe no parking and terrible wait time
-
June 2022 by Jong Myung P.
Dirty and unprofessional employee. Too many Homeless people unsafe no parking and terrible wait time
-
April 2022 by Mimi J.
This is probably the closest Auntie Anne's for me now. Bummed to find out that the Brea mall location has closed down. Not sure when. Remembered there was an Auntie Anne at the Artic transportation center and better yet, it's combined with the Pinkberry kiosk. So it's a win win for either myself or my kids. The only Pinkberry located around OC I've known to be open still. Sad I use to know 3 other location & those all have close down. The customer service is very friendly here. Andrew & Kitty help both assist mee. Wether if it's at Auntie Anne's or Pinkberry. They are so patient. The pretzel are all fresh and warm when received. Sour cream & onion is my hubs fav. My oldest likes the sweet Almond. The caramelize almonds gives it a crunch. My offer kids like the cinnamon sugar. This one is literally packed w sugar. They do have a special going on for 2 pretzel. The stores are located right when you enter the Artic. Plenty of parking available. Can either do a quick stop at the drop off zone. And run into grab the goodies. Or you can park in the parking area. It's free. My kids love going to go see the railroad stations. So I'd take them near to check u out the trains passing thru while enjoying our pretzel/Pinkberry yougurt. Download their app to earn rewards, Bday offers, promos and free pretzel for National Pretzeo Day.
-
March 2022 by Brenda V.
Worst customer service. Door dash, did not bring me my complete order. When I called the store the workers were super rude and did not care they left out more than half my order.
