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January 2024 by Christian V.
dont use the atms, they have skimmers. check your atms bank of america, you're losing peoples money
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January 2024 by Dayana G.
Edgar chucon in the front is no help. Get somebody with better customer service. I went in to ask to speak to someone about credit card consolidation and he was trying get me to do it myself when I clearly asked to be helped by a real person not for me to do it myself. Do better
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October 2023 by Chris G.
Warning do not bank with BofA Their hours are now 10-4pm.2 tellers and a line out the door.They have now made banking an experience much like the DMV.Never again.
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March 2023 by Vincent C.
I feel like the front desk lady don't want to work today, I stood there for more than 30 second, she was on the computer, never offered to help. When I asked for help, she said we don't have anyone for your problem TODAY, go back and make a reservation. Really disappointed.
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January 2023 by Izuku M.
Horrible Bank of America. Had to come back at least three times because the first associate didn't know what time certain services end. When I did come back Helen, Ellen, Melon...?, Sorry didn't care enough to memorize her name, she wasn't very professional. Instead of being apologetic for having me return two other times she just reitterated their cut off time for that service which is not stated anywhere on their website. Terrible location never going there again.
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December 2022 by Curtis B.
Over all a good location, the people are knowledgeable and friendly Only critique is their business hours can be Annoying at times.
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December 2022 by Haitham M.
Donia delevir exllent services all the time recommend this branch store manager exllent custome service
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April 2022 by Jasmine G.
The staff here is very unprofessional. I had an appointment to have some paperwork notarized. It was a very simple witness document to verify my identity. The associate told me she was uncomfortable with notarizing my document and suggested I go to UPS to get the document notarized. I asked her why UPS would be able to notarize the document and she herself would not be able to. She said that she personally did not feel comfortable putting her stamp on the document but she said that UPS would do it for me. Why is Bank of America employing someone unprofessional and unable to notarize simple documents? It is literally her job. I'm appalled.
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March 2022 by Bianca F.
Worst Bank ever I've been here for an hour with no solution and they are holding my money for no reason
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November 2021 by Bears N B.
This place went downhill with service and pretty much of everything. One teller everything as the other staff roam around or look at the people waiting for teller or other banking services. I want to avoid but it's the only closest one for my business. So sad for this institution to be going down the drain as it has good reputation pre-covid.
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November 2021 by Elaine H.
Zero stars worst bank ever. There's usually only 1 teller helping and there's always a massive line outside. It takes forever. Super poor management and can't even apologize or help speed up the process!!! Very poor customer service.
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June 2021 by Riana C.
You should really have a callback option on your contact services. Way too long of a wait and the automated service tends to repeat itself when silent
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May 2021 by Boob B.
Just walked out after waiting 25 min! Reason being my teller had the worst customer service, very rude and telling me he couldn't add up my deposit, DUH you work at a bank! Time o was there was on Thursday 13th of May @315P and was the farthest teller on the left facing the bank! West garden grove branch had no problem, as usual they have the best service hands down! Thanks W. Garden Grove!
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October 2020 by Joel C.
How many bilingual people do you have working here. I just seen y'all send this poor lady who just wanted to learn how to use the app in circles. Y'all just wasted her time to over talk her and just shoot her a business card. It's was so annoying to see that instead of trying to understand her or find someone who spoke Spanish y'all just talked over her and send her in some direction.
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July 2020 by Christian G.
Worst BofA location. ATMs never let you withdrawal cash. I advise you go to another location as the rest are always running properly
