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February 2024 by Brian G.
DO NOT USE THIS BANK . They took over my Bank of the West loan and they are a joke. I had to go to a bank to be"verified " that I'm who I say I am to even ask any questions.
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January 2024 by mohamed hosny
Very bad employeesThey enjoy wasting your timeI do not recommendthis branch at all
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September 2023 by John St john
It would be impossible to give customers any worse service they treat customers like you're in a Chinese labor camp
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July 2023 by rich uriarte
Called 10 times they can't answer once smh terrible customer service
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November 2022 by D. Arredondo
Again this place without warning is closed from 12:30-1:30p.m.Also there is a certain tender that doesn't use the money counter in front of you. This place disappoints and is understaffed.
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October 2022 by Jorge
Today Octuber 1 2022 have my account in this Bank for many years Im in disability and the. Cashier.refeuse change my check and sendmy to different Bank
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September 2022 by Roy Arredondo
Various times this branch is closed and under staffed. Branches are scarce as well.....
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September 2022 by Dean Hamil
Love them
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July 2022 by david lindsay
More tellers needed, handicap people should not have to wait, drive up window needs to be open, too many excuses, thinking about changing banks
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January 2022 by X X.
The worst bank terrible customer service no one at the branch picks up the phone
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December 2021 by Ashley Lawrence
I went to this bank atm because I have a account with them and the atm stole my money and didn’t even put it in my account and then they tell me it takes 10 days to give me my money they stole this bank is horrible I will be leaving them once all my money is given back to me I will never recommend this bank to anybody now I know why nobody is ever in there bank
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December 2021 by Desiree B.
They have hidden fees and change their fees all the time. Do not bank here. They wouldn't work with me during Covid and I wasn't working. I canceled my bank account after 10 years banking here. Wish I would have done it sooner. They don't care about their customers.
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November 2021 by Alert Security S.
I am shocked and in complete disbelief! I own a company and I went to this bank to cash out money. As I was speaking with my teller Naira Keulian who claimed to be the manager interrupted me and claimed she couldn't give me my money because she didn't have time do to 20 minutes left to closing and also because she didn't have the full amount I requested. So I said give me the amount you guys can give me and the rest I can get from another branch. So Naira replied back with why do you always take out money. (WHY IS IT YOUR BUSINESS!) She then told me to go to another branch I told her I can't I won't make it on time and to just give me whatever amount she can give me. She then told me to make up my mind because she was stressed. I told her I'm a customer of this bank and request her information and a senior supervisor she then said no I won't give you your money at all leave I don't care so that's when I told the teller is she always a b**** and she then told me to never come back and she will close my account. I'm contacting corporate. THIS IS NOT HOW YOU HANDLE SITUATIONS. Shame on you Naira no wonder all of your employees always complain about you!
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August 2021 by Tien Dat Le
What kind of customer service in this place??? Begging them some coin rolls for my brother and the teller just throw you a disgusting word: Go to your bank, get back to your bank. Not any kind of respect word. Why this place can exist if it talk to people like that??? Or just bc me an Asian guy? Worst customer service I've ever seen!
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April 2021 by John S.
Parking lot INFESTED with homeless and trash. Bank does NOTHING about it. I guess it's just going to take one of their customers being attacked and robbed before they decide to clean this place up. NOT recommended. Go somewhere safer, seriously.