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April 2024 by Shane J.
Very disappointed in this store. Long term customer and my recent purchase was delivered to the wrong community box number accidentally and was never recovered. They will not offer any replacement or refund as its against their policy and it shows as "delivered". So much for working with the customer and trying to solve issues that come up. Very sad, Im out $250 now and will not be going back to their store. Completely avoidable and unnecessary.
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March 2024 by Venessa R.
Visited the in store shopping while in LA area and was well worth it. Our daughter loved you could write letters to Krampus!! The staff will bring you the items you want from the back warehouse, feels like very individualized service. Lots of selection and fun to see all the online items in real life! We ended up spending much more than we should have and will definitely be back. We left with a little bit of everything shirts, books, socks , kids clothes.
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February 2024 by Kiera L.
This is for online sales: The customer service is subpar. I ordered a hooded sweater and needed to size down, so I followed return protocol, paid for shipping, and what I got in return was my original sweater balled up and stuffed into a bag with as much hostility as possible. No reason. Couldn't get anyone through email, couldn't get anyone on the phone. I have bought a LOT from Blackcraft over the years, but after this disrespectful interaction, well, Blackcraft, you're dead to me. I've got a lot of goth girlfriends and guy friends and believe you me, I've told every last one of them who will listen. They'll take your money, but if you need to return or exchange something, dark lord help you. I feel like they would have punched me in the face if they could have. Shame on you, Blackcraft.
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December 2023 by Bryant K.
Amazing customer experience was drop dead perfect!! Hands down will be back!! Serious as a heart attack a must to visit!! Wife was moody and they still were not phased by her deadly comments and attitude... Thank you to the woman that helped us find sizes and the warehouse who grabbed all the $#!¥. Keep on keeping on BlackCraft, a memorable experience that we will never forget!!
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October 2023 by sef castro
We were visiting from TX and Carmen made our visit feel welcoming and if we were home. Amazing service. Amazing set up and I wanted everything ?. They are also bilingual. A stop you must make when in Anaheim, CA. Added a pic of my fav chair, but there is much much more.
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October 2023 by N J
Had an amazing shopping experience with the help of Daphne! Our first time to LA and was pleasantly surprised to discover that there was a BC store here. She was incredibly helpful and I look forward to stopping by again if in town again.
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October 2023 by Adriana Itsprivate
Online order review.Placed an order Aug 18th. Tracking said it was finally delivered Sept 20th. Well the package is nowhere to be found. Now customer service is refusing to give me refund for the items. I expect them to not refund me the shipping fees, but nope so far its been several emails going back n forth of me asking for a refund and their customer service saying "they dont understand"Ugh this experience is the reason why I will no longer be shopping here.Edit so instead of refunding me the order amount Im getting $1.17. Don not order from their online store.
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September 2023 by Scott S.
Exceptional articles for sale. Great prices! They've been extremely helpful In customer service and ordering. !
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September 2023 by Amy Nicole
Hail the dark lord. Best shop in town. All my dark soul needs to feel dead inside. Like a kid in a candy shop full of dead things. Everyone was super awesome and very helpful as above so below should be. Thank you !
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August 2023 by joseph avila
Garbage in garbage out. Stay away from these cheesy products.
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August 2023 by joseph a.
Stay away from this place, they will rob you. Nothing ever gets delivered and they dont even have a phone number.
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August 2023 by Stacy Lynn Morgan
Amazing place, Erica was so helpful and kind! Products are really good quality too! It's a bit in the cut, but the store front is there, check it out It's well worth it!
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August 2023 by squidgypoppet
Super cool shop, the staff was really helpful
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August 2023 by Alexander Pineda
Wooot always a blast!! I enjoy shopping here! The atmosphere is very calming!
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July 2023 by Yee W.
waited forever in my car for a pickup and no one ended up answering their phone for an extended period of time as i sat in my car on extreme heat. i go back a day later to return items that clearly didn't fit me and i couldn't return it because my "free" item was left at home. seriously, i have never heard of a company taking back the free stuff they give to customers. it wasn't my fault it didn't fit..this is definitely my last blackcraft purchase ever...
