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February 2024 by lizette3036
First time needing a tow with AAA and Francisco was very helpful. I originally thought my car needed to be towed but it was actually my battery. My car was up and running in a couple of minutes, very pleased with the service
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January 2024 by Keshav S
Would not recommend
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December 2023 by jason r
My Prius was having some battery issues and Madie had me up and running quick. Very grateful!
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December 2023 by Patricia Yakemonis
Gerardo was very friendly and helpful.
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December 2023 by Blake Naylor
Unfortunately, I’m not shocked to see the other reviews on here. I have used AAA for 20+ years and can’t remember having an experience that wasn’t good to great. These guys are terrible. And I’m not just talking as a AAA contractor. As a service provider in general they are awful and dishonest.We needed our battery jumped after leaving lights on. Called at 9:15pm and was sent to them. Patrick from California Roadside called at 9:25pm and said a truck would be to us in 30-40 minutes. At 10:25, I reached out to AAA who stated that our tech, Rolando, would be to us within 15 minutes. At 10:50, I asked for another update and was told California Road Service cancelled the call. I asked why? Nothing. I called Patrick at California Road back and he said I didn’t have a service request and would need to submit it again. So we did, and were given a 30-45 minute estimate. Ha. After another hour, I cancelled, Ubered home, picked up our other car and drove back to grab my wife and 3 cold, tired kids. Thanks for wasting 3 hours.These guys are a bunch of idiots. If AAA sticks you with them - I’m sorry. If you have a choice - choose Uber or walk.
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December 2023 by Poly L.
Service never came and left my family stranded. We were confirmed to have a tow within 40 minutes. Waited passed 1.5 hours and called provider only to be told it was cancelled. Had to use another tow truck company to provide the requested tow service. Unreliable and puts your family in danger waiting for them on the road. Should informed us so we didn't have to wait!Should have texted or called!Should have provide high standard service! Instead provide NO service and and follow up!!!
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November 2023 by Ronald Rodriguez
Don’t use them !! If I could change it to a 0 Star I would. Positively Terrible!!! A Complete Waste of Time. I had spoken with a AAA Supervisor and she has put the details in my file to NEVER have this JOKE of a Tow company to be used in my future tow situations ever again. Not only did AAA agree that my situation was unacceptable but they also agreed to offer me a free Tow or a reimbursement to another company outside AAA for this Tow Company's poor performance and also said that they would investigate this matter. I had arranged with AAA for a specific 6am pick up appointment the day before due to an 7:15 am appointment for repairs. The call was given to California Roadside West. I received a text message that the driver should arrive by 6am. After calling AAA at 6:30 to find out where was the driver, I was given the number to California Roadside West. I called them directly and got a recording that the “Google number was not available” twice ! The third time calling the California Roadside Dispatcher said the driver was in route, but refused to say where or when to expect him. At 6:40am I received a text that the driver was on the way ETA13-18 mins. At 7:05am I received another message the driver was 23-35 mins away. The driver showed up at 7:20 am. 1 hr and 20 minutes late. When he did show up we both could tell that this was not going to happen. He had a an attitude from the moment he got out of his cab, and told me “that he just got told.” I could tell he was not apologetic or honest about his answer. I replied that my issue was with his company. He said that he didn’t want the attitude so he decided to walk back to his cab and drive off, which I agreed with. I didn’t want to be stuck in a long drive with him either to an appointment I missed because of them, by over an hour when we might have gotten there anyway. Either way someone at this Joke of a Tow Company is lying, the dispatcher or the driver, both. I ended up having to reschedule my appointment for another day.Service: Car towing
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November 2023 by Vivian R.
Reymundo Chavez, from California Roadside Towing, thoroughly examined my car, conducting comprehensive tests to ensure the proper functioning of the batteries. After confirming everything was in order, he efficiently towed my vehicle to the dealership, ensuring a smooth resolution to the car issue. He was very friendly, super helpful, and knowledgeable. Thanks again!
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October 2023 by Nini L.
I just want everyone to know how awesome Nathaniel from California Roadside Service truly is. I was stuck in the parking structure at Disneyland and Nathaniel came to the rescue. As soon as he got there he asked me a few question and got right to work. He figured out why my car wouldn't start in literally 5 mins. I did have to end up getting towed though, it was something he couldn't fix. He was very attentive to me and my son. He was very funny and made great conversation on the ride home. He honestly made me forgot about all the frustration I had with the car.He was more than helpful when we got to the location and left my car in its spot as if it never moved. Overall I was very satisfied with his service. God forbid this happens again I cross my fingers that he'd show up.He's definitely gets a 5 out of 5 from me, thank you Nathaniel and I love horses too!
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October 2023 by Adrian C.
My car was unable to start, and AAA assigned this company, and technician, to me. Nate M. was very prompt and helpful. Quickly loaded up my car to tow and we were on our way. Made great conversation along the way, and made the whole situation a lot easier to process and get through. Highly commend Nate for his hard work and help!
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October 2023 by TheCeeTee
Absolutely horrible experience with this service. The tow truck driver, David is grossly unprofessional and left my wife stranded on the side of the road. Just because my wife was able to back the truck up so he can tow it home he refused to load the vehicle. Finally he did but kept telling her it is fine and he could tell it was fine because he knows cars. Nevermind the issue was that the truck was slipping out of gear and unsafe to drive any distance. AAA said the tow could drive her home with the vehicle and he refused to because she called me upset over how this man was berating her. He said he felt unsafe. And left with our vehicle and left my wife stranded in a dark parking lot. THIS IS THE WORST SERVICE EVER ESTABLISHED IN THE TOW INDUSTRY. BY ALL MEANS NECESSARY AVOID THIS SERVICE and insist AAA remove them as a contractor
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October 2023 by Meagan M.
AAA connected us and I'm happy they did. They came within 20 minutes and called me when the car was delivered to the mechanic. Easy peasy.
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September 2023 by Ruben Magdaleno
Eta of 12:51 on a Thursday nightwas pushed back multiple times to 140am until I called their dispatch which said they had no ability to help me get an accurate eta because I used triple a. Called triple a and they gave me a eta of 15 min which ended up being about 140am. Driver finally showed up and was asking if I was in a rush in a condescending manner. Overall I would not recommend if you're looking for reliable or professional service.
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September 2023 by Rosalynn Huynh
Was transferred to dispatch from operator and got a recording that said number was not in service. The operator kept pushing the wait time further back but promised someone was coming. Waited almost two hours and they never showed up.
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September 2023 by Matt M.
After blowing out 2 tires on the 55 freeway tonight, I spoke with the tow truck driver on the phone and explained I needed to drop my car off at the tire shop before they closed, if it was possible. Brandon the driver hustled to make sure I made it right as shop was closing. Highly recommended towing service with outstanding communication and swift response time. A+++++++
