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January 2024 by Kathryn Guerra
Overpriced, employees unhelpful
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November 2023 by Leon X
bought a pair of sandals in Dec 2022. I was told by the staff working there that the sandals I bought were water-proof. Well, water goes into the sandals and now every time I wear them my feet are wet.This is funny as in my previous review, I mentioned that water goes into the sandals I bought, which means they are damaged by the water, not water proof. The store's response, as you can see below, tells me that my feet will get wet by wearing sandals. Am I complaining about my feet getting wet? What a silly and ignorant response from the store who does not even bother reading the customer's review carefully.
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October 2023 by Daniel Rodriguez
Forgot my daughters shoes at home so we went there before going into the park and got lucky they had her size in vans plus they were on sale
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September 2023 by Yang Li
bought a pair of sandals in Dec 2022. I was told by the staff working there that the sandals I bought were water-proof. Well, water goes into the sandals and now every time I wear them my feet are wet.
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August 2023 by Arvee Hernaez
Visited during Hurricane Hilary on 8/20/23 with my friends to help them find better water shoes since they only had flip flops. Customer service was spot on! All the workers were attentive and helpful, especially Dani. She made checkout so easy so that we can start our magical fun in the parks after buying the right slippers. My friend was also able to use her military discount! I understand past reviews show horrible customer service, but times have definitely changed. What a great experience!
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March 2023 by MT T
Good shoe selections, but no greetings from 3 staff members. No eye contact. Talking to each other. No purchase.
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October 2022 by Slime IceCream
Very nice staff
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September 2022 by Mark Makowsky
Terrible Customer Service – Shoes Returned but No Credit Card RefundI purchased 2 pairs of OluKai shoes during a Family Trip to Disneyland on May 20th 2022. Once we returned home the shoes were a ½ size to large. I spoke with Darlene, the store manager, on the phone and she offered me a refund. I returned the unworn shoes with labels atteached by mail and they were successfully delivered on June 8th, 2022. It is now August 28th 2022 and the purchase has not been refunded to my credit card. I have called the store and talked to Darlene at least 4 times. Each time she promises a refund, but never follows through. Buyer beware.
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September 2022 by Tania Mysak
My husband is still waiting for a refund even though he returned the shoes by mail several months ago. That’s not acceptable customer service.
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July 2022 by Abbey A.
I love this store! employees are super attentive which I really appreciate & Aaron helped me find the perfect pair of sandals:) 10/10 would come here if u need sandals
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June 2022 by Drew Thomas
Do not follow listed business hours
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April 2022 by Leslie B.
Saved the day when my sons shoes gave him blisters at Disney. Now the whole family is hooked on OluKai shoes!
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April 2022 by John Fleck
Was there just a few nights ago and I had one of the best customer service interactions. I asked for a certain shoe size and they brought it out for me from the back along with other options. Very satisfied with overall experience and definitely recommending this store to family and friends!
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March 2022 by Fin Out
Employees were hiding from the 10 customers who wanted to try on shoes. Customers could only try on the sizes they happen to have hanging up because the people working there were avoiding helping the customers with sizes. One employee was sitting at the register on his phone. He had no one to ring up because no one could find their size. Another employee was hiding in the back, which we only knew because cash register guy occasionally went back and talked to the other employee.When I asked cash register guy to find me my size (pretty common size, 12), he came out from the register, went to the back, talked to the hidden back of store employee for 5 minutes, and came back and told me no, they have no size 12 shoes, and went back to working on his phone behind the register.I saw at least 20 people come in and leave without buying anything because no one would help them find their sizes.20 potential sales lost because the employees didn’t want to talk to customers or do any actual work.
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March 2022 by Vincent N.
The selection here is GREAT! I came to Disneyland (stupidly) in a pair of sandals that were on their last leg. I didn't want to drive out of the park and come back so I checked downtown Disney for any other options and California Sole came in clutch. They have a wide selection of brands from vans to Olukai to rainbows! I ended up with a pair of supportive walking shoes from vans and continued the rest of my day at Disney! Definitely recommend if you're at Disneyland and need something more comfortable to be in!
