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April 2023 by Norma A.
Worst customer service ever, I walked in because I lost my ATM card, there's no sign in clipboard so I sat down since the two reps were helping other customers at the moment. So I waited 15 min , not once did anyone ask what I needed, mind you the male and females made eye contact with me not once did they say I'll be right with you, not even asked what I needed at this point it has been 29 min that I was there . Which I thought was weird because the other branches customer service reps are friendly and give you an ETA on when they will be able to help . so when one of the reps (white girl) was done with the customer she was working with she didn't ask me anything at this point I said excuse me can someone help me she said I have to leave she turns around and looks at the male rep(Latino guy) and he replies I have another appointment in 10 min mins you no one was there waiting, I replied by saying I need an ATM replacement the white girl said the teller can help you. What! I was like whatever went to the teller she repeated my address and everything for her to mail it to the wrong apartment really! Never again will I come to this branch . But reading all the previous reviews they are not lying
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April 2023 by Cheryl S.
What's not to like, open Saturdays. Has a homelike atmosphere. They are fast and friendly. They're willing to work with you. Easy access, parking,.ATMs outside but well-lit and a lower one for wheelchairs and walkers; also a lowered counter and regular chairs at teller windows.
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July 2022 by I. W.
Stay away!! They closed my credit card and damage my credit!!! They didn't sent me any letter to warmed me. I just got text message they closed my credit card.
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June 2022 by Leo T.
Had an appointment with Rigoberto. He was a jive guy but was giving me the run around on why my 11 am appointment had to be moved to 12 after I got there. Trying to make it seem like I made a last minute appointment (I made the appointment a week ago). I'm thinking he forgot and tried to shift the blame. Use this bank if you don't care about waiting an hour just to make a deposit and open an account
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December 2021 by Ashley N.
The Manager is a young arrogant kid who doesn't know what he is doing. Very rude staff to say the least. No respect whatsoever.
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October 2021 by Kristine W.
If CITIBANK ever offers you a promotion by opening an account when you are depositing a large amount. Say NO. They will lie to you when you will receive the promotion credits. They will say 4 months, then 5 months, then 6 months. I have used this bank for 30 years, they have never given me any benefits. I am going to move to another bank. This bank sucks. No loyality promotions. Just lying about their promotions and provide harassing and bad services. I have to repeat 3 times for the teller to know that I am talking about a promotion that every staff in the bank should know. Absolutely horrible.The supervisor is the worst. I have never met such incompetence abd horrible bank staff. Instead of apologizing to me of all the inconvinienece this is causing me and time I wasted visiting. He just rolled his eyes and talked in a rude and would not care a s*** manner.
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April 2021 by Frank L.
The Citi Bank branch on Euclid has been our bank for many years. The tellers there always have a smile on their face and are always very pleasant. One person in particular I want to give a shout out to is Junior, he is just a fantastic young man who is very respectful and gracious. He always answers my questions and has taken care of my banking needs. What an asset to have on your team, I have nothing but respect for that young man!
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November 2019 by Carlos S.
I was shocked to see the current rating of this branch. I've been inside this branch a couple of times. Both times, the staff has been very attentive, accommodating, professional and efficient. The lobby is nice and cozy. Perhaps the rating reflects a previous management. But as of now, 5 solid stars!
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September 2019 by Meredith D.
Terrible service 2 lines one for cust one for non cust it 11:40 in morning on a payday friday ONLY ONE!!!! Teller with 8 people in line!!! And mounting!!!!Waiting over 30min have not MOVED!!! There are 10 windows!!!!
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August 2019 by Jan C.
Just terrible service. Was second in line mid weekday and somehow waited over thirty minutes with no one caring about the line at all.
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April 2019 by Crystal L.
Fed up with this bank, especially this branch! I walk into cash a check with 2 people at the teller and only myself line. I come to this bank every couple of weeks. As the line begins to build I am finally called to a window where I am told I have to wait in line again! I was here before every other person in line ! The manager ignores my pleas for reason as of I'm not even talking to her ! Ridiculous ! I can't believe this bank, very unprofessional!
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February 2019 by Jon N.
. Some branches do not cash checks. Feel horrible at this bank waited in line for 12 minutes then I was redirected to a non client line. After the line disappeared 15 minutes later then I was called up. I used to live Citi bank! Not sure why there outcasting non clients . Super disappointed!!!
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December 2018 by Jessica H.
Went to this location because it's down the street from my house, and I was in a rush to open another checking account. The teller greets me and asked how he could help me. I told him I needed to open a checking account. He looks at the manager and the manager starts talking to him. He then tells me I need to bring a bill with my address on it because my ID doesn't have my current address. I said ok, well what else can I show you because I need to get this done? They tell me to bring a W-2 then dismisses me. Both teller and manager were extremely rude. They had horrible attitude and customer service. I went to another location right after and they had no problem using my current address and I was helped right away.
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June 2018 by Vijay W.
I went in to open a business account. Edgar and Naomi worked very diligently (even stayed late) to help me out open the account. Great experience!
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May 2018 by Wendy L.
Thank you noemi & Beverly for helping with my issues with my debit card & cashier check ! Very helpful and polite They are open on Saturday.
